Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick service”

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Posted 2 years ago

Thank you so much for your review Michele. We are so pleased to hear you were happy with the service you received!

Posted 2 years ago

“Putting together the table could have better instructions, table to play on fantastic”

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Posted 2 years ago

Thank you for your review and feedback Kenneth! We are delighted to hear you are happy with your Table Tennis Table.

Posted 2 years ago

“Premium table tennis cover - excellent.”

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Posted 2 years ago

Thank you so much for your kind review! We are so pleased to hear you are happy with your Protective Cover.

Posted 2 years ago

“Goods arrived on time as promised”

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Posted 2 years ago

Thank you so much for your kind review Robert!

Posted 2 years ago

“Very pleased that I was able to order new footcaps for my Siena garden chairs. We have had these chairs ( and matching table) for over 15 years and still in excellent condition apart from the footcaps which had worn through.”

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Posted 2 years ago

Thank you very much for your review Stephen. We hope you continue to enjoy using your Kettler furniture this summer!

Posted 2 years ago

“We love our kettler palma corner sofa and fire pit. We went for whitewash with grey-taupe cushions. The only problem is that in the sun, the cushions get so hot you literally can’t sit on them and you can feel the heat radiating from them. The only way we can sit on them is to cover them with throws!! Disappointed that we have to hide the lovely sofa under throws.”

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Posted 2 years ago

Thank you for your kind review and feedback. We are so pleased to hear you love your Kettler furniture. Your feedback has been passed on to the relevant department for consideration in the future.

Posted 2 years ago

“Bought my second RHS steamer approximately 18 months after buying my first one. The original quality was excellent and the chair has lasted well. Kettler has replaced the high quality metalwork with cheap replacements but I notice the price hasn’t dropped!! (£359 RRP). Don’t waste your money thinking you are paying for quality, you will buy similar elsewhere for half the price! SHAME ON YOU KETTLER - for abusing the value of your brand and your customers loyalty. Left review second time and will continue to do so until someone at Kettler has the decency to reply! Thank you for your reply, but better your potential customers see my response, hence answering on this forum. In response to your answer which I will copy at the bottom, the change in supplier was not based on quality, more likely cost saving. My original steamer was also eucalyptus wood, so nice try but fabrication. Happy to give detailed explanations with more photos if you still try to claim new steamer is better quality! Reply from Kettler GB 11 minutes ago Thank you for your review Scott. We are constantly improving our Kettler range to better suit our customer's needs. We have recently changed supplier for the RHS Steamer and are now using eucalyptus wood. Your feedback has been forwarded to the relevant department for future consideration. If you would like to discuss this further, please get in touch via email at sales@kettler.co.uk.”

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Posted 2 years ago

Helpful Report

Posted 2 years ago

Thank you for your review Scott. We are constantly improving our Kettler range to better suit our customer's needs. We have recently changed supplier for the RHS Steamer and are now using eucalyptus wood. Your feedback has been forwarded to the relevant department for future consideration. If you would like to discuss this further, please get in touch via email at sales@kettler.co.uk.

Posted 2 years ago

“Easily negotiated web site and ordering process. Quick turnaround and value for money.”

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Posted 2 years ago

Thank you very much for your kind review Peter. We hope you enjoy using your Kettler products this summer!

Posted 2 years ago

“Excellent communication & quick delivery times”

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Posted 2 years ago

Thank you so much for your review. We are so pleased to hear you were happy with the service you received!

Posted 2 years ago

“2 Teak Tables arrived on time. Very happy with them although if you didn't have the right tools to put them together, it would have been a very different experience!”

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Posted 2 years ago

Thank you for your kind review Janice. We are so pleased to hear you are happy with your order. We hope you enjoy using your Kettler furniture this summer!

Posted 2 years ago

“Good product fair price”

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Posted 2 years ago

Thank you very much for your kind review Christopher!

Posted 2 years ago

“Item arrived on time,directions easy to follow.Thankyou Item arrived on time,directions easy to follow.Thank you.N. A. Stacey.”

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Posted 2 years ago

Thank you so much for your kind review Naomi. We hope you enjoy using your Kettler product this summer!

Posted 2 years ago

“Good website and I was able to find the lacquer to patch my mesh chairs and table. It would be good if the lacquer was available in a larger size. I have owned my chairs since 1998 and they are still looking good provided that they are patched and checked each year”

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Posted 2 years ago

Thank you so much for your review and feedback Jo. We hope you enjoy your continued use of your Kettler furniture this summer!

Posted 2 years ago

“Good quality and comfortable even without cushions. Furniture has been left out in all weather conditions without any adverse effect.”

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Posted 2 years ago

Thank you so much for your kind review David. We hope you enjoy using your Kettler furniture this summer!

Posted 2 years ago

“Placed two orders Exercise bike never arrived - waiting for refund Cross fit trainer arrived in shoddy box loose packaging everywhere, bolts missing (Both were refurbished stock)”

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Posted 2 years ago

Thank you for your feedback Mark. We make every effort to restore our refurbished products to their original condition, however there may be some minor cosmetic wear which will not affect the product’s operation. I understand this has now been resolved and your refund has been processed. If you need help with anything else, please do not hesitate to get back in touch.

Posted 2 years ago

“unfortunately, I ordered the wrong part. Phoned and was told by a disinterested person that I would have to send photographs in order to identify which part I needed. Did that two weeks ago and have still heard nothing. also ordered some retouching paint for a scratch on one of my chairs. I don't think they could have sent a smaller bottle. I've seen bigger free samples on magazines. Not impressed.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. I am so sorry to hear you are not satisfied with the service you have received. Our touch-up paint is a 5ml bottle and should only be used to touch up minor damages to the paint coating. Unfortunately, we cannot locate the images you have sent in. Our Customer Service team will be in touch via email to assist you further.

Posted 2 years ago

“One was broken and half empty”

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Posted 2 years ago

Thank you for your feedback Wayne. So that we can assist you with this matter, please get in touch with us at sales@kettlerdirect.co.uk and one of our team will be happy to help.

Posted 2 years ago

“Slight issue with my order and the customer service was fantastic, thank you so much”

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Posted 2 years ago

Thank you very much for your kind review. We are so pleased to hear you were happy with the service you received. Your feedback has been passed on to the colleague, who was more than happy to assist you.

Posted 2 years ago

“Kettler garden furniture! Before you buy please read the small print it’s garden furniture but under no circumstances can you let your furniture get wet as it’s not meant to get wet. As we all know we live in the UK so it tends to rain here from time to time. The cushions are listed as “shower resistant” They ARE NOT we have had our furniture out for the first time since buying them in January this year waiting on the better weather. We had a shower of rain earlier and now the cushions have a few wet stains on them that won’t come off. According to the person we have spoken too it’s our fault for leaving them in a shower of rain. We purchased a purpose made cover for our furniture the other day and it arrived yesterday. What a waste of time that was I would need to put it on and off every 5 mins. The answer we got from Kettler today was very disappointing BEWARE WHAT YOU ARE PURCHASING”

Helpful Report

Posted 2 years ago

Thank you for your review, Mr McKenzie. The user manual states that Kettler furniture is designed to be left outdoors all year round (excluding cushions). Cushions should be stored in a dry ambient temperature when not in use. The cushions are not waterproof and leaving the cushions out in the rain can cause the fire retardant layer to run which then causes stains on the cushions. If you would like to email us images of the cushions, we can advise how to try to reduce the appearance of the marks. Please email our aftersales team at sales@kettler.co.uk

Posted 2 years ago

Kettler is rated 4.4 based on 2,341 reviews