Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,374 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some rust appeared on two of our chairs which we had had for nearly two years. After a phone call to Kettler we submitted pictures and a copy of our receipt. They promptly offered replacements and within a short while we had all four of our chairs replaced. A great outcome, how nice it would be if all companies were so helpful.”

Helpful Report

Posted 6 years ago

“I had some rust on a table. I submitted photos and a delivery arranged. Unfortunately the replacement was damaged so a new delivery arranged. This was OK. Throughout Kettler were obliging and polite but the whole process did take a while. However the product is excellent.”

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Posted 6 years ago

“After sales service was so quick and efficient we we had a problem with garden chairs. First Class communication and problem solved with no hassle. Thank you Kettler. Thoroughly recommend you :)”

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Posted 6 years ago

“Had some rust forming on our 2 seater garden chair.On submitting proof of purchase and photos a date for replacement was quickly arranged. Customer service that other companies should be offering.Thank you Kettler!”

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Posted 6 years ago

“We bought table and 4 chairs 2 years ago, sadly on going to clean the items for the summer notice all the chairs cross bar had rust starting due to the degradation of the powder covering. I notified the company whom we purchased the items from who in turn notified Kettler. Within 24 hrs was notified by Kettler that replacements were on their way. Superb service, thank you Kettler.”

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Posted 6 years ago

“We had a problem with our companion set the powder coating had failed and the table was starting to rust. After a phone call and proof of purchase another set was promptly dispatched to us free of charge. Thank you very much Kettler for your excellent customer service.”

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Posted 6 years ago

“We bought 4 chairs, a companion set, a foot stool and a patio table. After a couple of years the foot stool and a couple of chairs started to show signs of rust. After contacting Kettler, proof of receipt and a couple of emails, new items were received without any hassle. A year later the other chairs started to rust and discolour, another call to Kettler and again new chairs were sent without delay. This is the sort of customer care that seems to be unusual today, no excuses, no quibble, just first class service from a first rate firm. Every member of staff spoken to was polite, efficient and very helpful. Thanks to everyone at Kettler, keep up the good work.”

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Posted 6 years ago

“Great Service”

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Posted 6 years ago

“Waited ages for the retailer to get back to us but things moved fast as soon as Kettler customer service got involved. All done by email. Replacement items look great. Very pleased with the way Kettler responded. Thank you.”

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Posted 6 years ago

“Kettler supplied a couple of parts for my garden furniture. Nothing unusual there. However they did it within 24 hours and that's unusual. Brilliant email and telephone communication. A pity that all companies are not like this.”

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Posted 6 years ago

“We had an issue with several of their coated metal furniture, which came with a 5-year guarantee. After about 3 years, they started rusting in a small way, and they replaced them very quickly, with just a photo emailed to them as proof. We understood they had a bad batch of this furniture. Unfortunately, the coating of one of the replacement chairs also started peeling off in quite a major way, after less than 2 years, and again they replaced with no quibble. I cannot remember dealing with a firm that has made so little fuss about things under guarantee - the usual pattern of prevarication, asking for excess proof of purchase etc, simply didn't happen here. Customer service par excellence! Well done.”

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Posted 6 years ago

“Had a couple of small rust spots appear on my garden table (less than a year old). Contacted Kettler with photos and copy of receipt and they sent a brand new replacement within a week or so - no quibble at all. Even offered to collect the old one or told me I could keep it to do with what I wanted. Best customer service I have had in ages and an example that many other companies could follow!!!!!”

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Posted 6 years ago

“Excellent customer relations. Prompt and courteous replacement of items. Kettler clearly value highly their reputation for quality and service”

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Posted 6 years ago

“Have had 2 warranty claims both dealt with quickly and painlessly. Great customer aftercare!”

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Posted 6 years ago

“Although I've now had two separate warranty claims on my La Mode garden set, both have been handled promptly and painlessly. Great aftersale customer service!”

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Posted 6 years ago

“Had rusting on a garden twinseat which was one month within the 5 year guarantee. The customer service team were incredibly efficient and a replacement was delivered within 10 days. An excellent example of good customer service.”

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Posted 6 years ago

“We had rust on all of our 8 chairs and table which were about 4.5 years old, as soon as we provided photographic evidence to Kettler, all were replaced quickly and efficiently. The original had been made in China, the replacement made in Tiwan, so must assume that there was a standards problem. Overall a very efficient service so much so that we have now also bought a smaller table with chairs.”

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Posted 6 years ago

“What a brilliant company to deal with. I had an issue with rust on garden furniture and everything was dealt with promptly, efficiently and with no hassle. Telephone answered promptly every time, emails replied to immediately, pleasant staff to talk to. They are a shining example of how all companies should work. Well done all at Kettler”

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Posted 6 years ago

“They gave a very prompt and hassle free service which we were very grateful for.”

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Posted 6 years ago

“I had an issue with rusting on some 4 year old garden chairs & their after sales service was first rate with replacing them within 7/10 days.I would highly recommend this company for their prompt,efficient & courteous service.Looking @ the other comments they obviously have had issues with some of their garden furniture.Let,s hope they have sorted out the problem.”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,374 reviews