Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sevice from Kettler has been exemplary. Just one problem that in the packing of the replacement chairs the plastic protectors for the arms of the top chair were omitted and unfortunately one arm has a small chip. I have spoken to Zak and he is dealing with it. Thank you for excellent service in these days when the customer seems to matter less and less.”

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Posted 6 years ago

“Very prompt and efficient”

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Posted 6 years ago

“Had a faulty covers replaced under warrenty only to receive letters with threats of being invoiced for the new set. Very disappointing. Kettlers internal systems are in need of review.”

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Posted 6 years ago

“We are longstanding loyal customers of Kettler, and had a problem with a certain set of garden furniture, which once reported, Kettler stated was part of a faulty batch, and would be replaced without hassle. Very straightforward and honest.”

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Posted 6 years ago

“We had a problem with our outdoor table and Kettler quickly responded to resolve the issue.”

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Posted 6 years ago

“Dealt with my issue very quickly and efficiently. Many thanks.”

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Posted 6 years ago

“Couldn’t fault Kettler! I have been buying kettler furniture for over 20 years now and I have never looked back! I was so surprised to see how helpful the team are at Kettler and how quick they resolved my problem. I had two amazing customer service agents helping called Zack and Tammie they went above and beyond to help me! 5 stars for the both of them from a very happy and pleased not so young lady.”

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Posted 6 years ago

“Truly excellent customer service, far beyond any other I have ever experienced.”

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Posted 6 years ago

“Poor quality goods, terrible follow up service. I waited almost six months for a replacement cushion box and had to send 21 emails dating back to 11th May in order to eventually secure it. Awful customer service. I shall not be purchasing nor recommending Kettler products.”

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Posted 6 years ago

“the problem was related to one or two chairs, but all six were changed. Excellent contact from Kettler, and from the delivery men. Our original application went astray, but was dealt with promptly when we made contact. This service encourages me to buy from Kettler again, as the after service is excellent”

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Posted 6 years ago

“Rusting problem developed in the structure of our Gazebo. A claim via Kettler website was made, and accepted quickly by Kettler. A message subsequently received from Kettler that product was out of stock. Further contact later made and a full replacement Gazebo delivered with old one collected. Very efficient and reassuring service.”

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Posted 6 years ago

“no fuss, no quibble regarding the warranty.”

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Posted 6 years ago

“Excellent customer service, within logging my issue on your website, I was contacted within the hour and a collection and delivery of a new item was organised. The couriers who collected and delivered my new item were polite and friendly and I was updated on their progress throughout the day. First class service form both Ketter and the delivery company”

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Posted 6 years ago

“Delighted with the no-quibble service we received.”

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Posted 6 years ago

“Following a warranty claim regarding small splits in a bench I submitted the on-line warranty form and sent pictures o the bench and issue. Within 2 days I received an e-mail indicating that the bench would be replaced and that I would be contacted to arrange delivery - and collection of the old bench. It was delivered when I requested and overall the process was quick, simple and dealt with in the manner which is an example other retailers. From my perspective very well done.”

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Posted 6 years ago

“Excellent warranty process.”

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Posted 6 years ago

“Resolved complaint.”

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Posted 6 years ago

“excellent warranty process”

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Posted 6 years ago

“My claim was dealt with in a very helpful and efficient manner and the replacement furniture received without any hassle. Thank you, Kettler.”

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Posted 6 years ago

“Very efficient”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,341 reviews