Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,374 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to ring Kettler with regards to faulty goods. Customer Services were extremely helpful and the issue resolved.”

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Posted 5 years ago

“Replaced garden chairs promptly -after sales service excellent”

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Posted 5 years ago

“Easy to put in warranty claim on line. Very quick response, no problem at all with replacing 3 Caredo chairs. Delivery & collection good. Very happy with the service.”

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Posted 5 years ago

“No fuss. No disputes. Just good service.”

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Posted 5 years ago

“Most things. Delayed initial delivery. Defective product, unable to just replace the table - whole set replaced when not needed- very wasteful. During this replacement, multiple collection / delivery errors. Days off work and hours wasted waiting for theses failed deliveries. All in all took 7 months to finally rectify but now winter so can’t even use the garden furniture.....!”

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Posted 5 years ago

“My claim has been dealt with efficiently and courteously and the warranty is as good as it’s word”

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Posted 5 years ago

“Great aftercare and thankyou for your prompt help.”

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Posted 5 years ago

“We had a slight problem with rust on one of our chairs. After emailing photos of the original receipt and the affected area of the chair, a replacement was quickly sent and the defective chair collected. A very quick and efficient service.”

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Posted 5 years ago

“No Hassel warranty claim. Sent out a new bench to replace the original one we purchased. Thank you”

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Posted 5 years ago

“There was a problem with an RHS/Kettler bench that I bought from a garden centre back in the summer. I sent photos and Kettler agreed instantly that this should not have happened. They apologised and I offered me a replacement bench. Their response was speedy, courteous and efficient. Thank you!”

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Posted 5 years ago

“Contacted Kettler uk regarding a fault on my crosstrainer. I was dreading having to buy a new one. The man on the phone diagnosed the fault and sent me a part costing only £6. The crosstrainer is again working perfectly. Fantastic service THANK YOU!!”

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Posted 5 years ago

“My entire end to end experience with Kettler was first class; from my initial phone call and subsequent online application, through to receiving regular updates on my warranty claim and in the end, delivery to my home address was exceptional. If only all companies would operate as professionally and efficiently as Kettler!”

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Posted 5 years ago

“dealt with quick 7 easy”

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Posted 5 years ago

“Brilliant after sales service. We had mnaged to break a leg on a 4-5 year old table. Rang them, emailed a picture + the table part number from the original sales brochure and they found a spare one. Sent by courier totally FOC. Fitted to find that a second leg had been bent so table wobbly. Emailed again and they found another spare table leg. Charged me the courier cost this time. Still way better than the cost of a new table. Just brilliant. Chris in after sales helped me through the whole thing.”

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Posted 5 years ago

“I had a damaged chair rang Kettler was told to fill in form & send pictures but I had a problem sending being an OAP but never mind A lovely person called Zak helped me thro all the procedure and problem dealt with thank you so much.”

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Posted 5 years ago

“Firstclass service which I expected from a top class product.Thanks.”

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Posted 5 years ago

“Uncomplicated and quick service.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Sorted out our problem without fuss.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Kettler is rated 4.4 based on 2,374 reviews