Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They replaced my garden furniture (which was still in guarantee) without question. Really happy with the Customer Service”

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Posted 5 years ago

“Great service, new tabletop received no quibble”

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Posted 5 years ago

“The first associate left on maternity and didn't pass my claim on to a colleague. The settlement of the claim took 6-8 weeks longer than initially indicated. The original claim was for replacement slats that burnt when wine glasses were placed on the table on a sunny day, the table not being fit for purpose. I requested a replacement glass topped table (which retailed cheaper than the slatted table), which was eventually granted. Your system didn't recognise this change and I received 3 further calls, after delivery of the glass topped table, from your associates who wanted to arrange delivery of replacement slats???”

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Posted 5 years ago

“When I took delivery of an item of furniture which had been damaged, presumably in transit, Kettler made speedy arrangements to replace it. The matter was handled very efficiently and I was left feeling that their Customer Service could not have been better.”

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Posted 5 years ago

“We have owned a kettler table and chairs for at least 25 years and it is as good now as when we brought it, we have just brought a second set to take to Spain one of the chair legs was bent we contacted the seller, sent photos, they contacted Kettler and a replacement was sent out straight away, excellent service from Kettler.”

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Posted 5 years ago

“We purchased the Cortona garden furniture set at the end of last year. We soon discovered that the chairs, although heavy, are unstable and easily fall backwards in moderate winds. In order to avoid damaging the chairs and our property we have had to weight them down. The problem has been reported to Kettler but they refuse to acknowledge this. We would be interested to know if anyone else has had this issue with the Cortona chairs?”

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Posted 5 years ago

“Product just what I was after. Service was excellent and would rebuy this brand based on quality of garden set and after sales help I received”

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Posted 5 years ago

“No fuss replacement!”

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Posted 5 years ago

“This is the second time that I have had to make a claim regarding chairs I have purchased from Kettler. On both occasions the claims have been honoured without fuss and in a professional manner. I would have no hesitation in recommending Kettler.”

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Posted 5 years ago

“We had an issue with several of our chairs after 2.5 years. Kettler replaced them without a fuss and very efficiently. We were happy with them before but even more so now!”

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Posted 5 years ago

“Replacement of items very straight forward”

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Posted 5 years ago

“It has been a pleasure dealing with your customer service. I have found them to be professional in their approach to my issue, courteous and were quick to resolve it. An excellent service all round, which makes me want to continue buying Kettler's products.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Your service when there is a problem is the best company i have ever dealt with ,so thank you all at Kettler”

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Posted 5 years ago

“When our sofa arrived damaged it was replaced with no hassle - excellent service.”

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Posted 5 years ago

“Very helpful staff, easy procedure and was kept updated throughout. Would definately buy from Kettler again because of this excellent service.”

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Posted 5 years ago

“Following visit from a technician to repair our table tennis table, the support we received from him and subsequently from Kettler was faultless resulting in a no quibble exchange under warranty for our di I got furniture. Now very pleased with our items.”

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Posted 5 years ago

“Despite first enquiry which for some reason disappeared into a black hole, once I raised the issue again it was handled very efficiently and a new table was dispatched within days, very happy!”

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Posted 5 years ago

“Issue resolved very well”

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Posted 5 years ago

“Excellent response to our problem and quick efficient delivery - great customer service.”

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Posted 5 years ago

Kettler is rated 4.4 based on 2,341 reviews