Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Following a slight problem on a number of our new Savita chairs, Kettler were really good in making number of trips to replace the chairs and fix the problem. The Customer Service attitude was excellent, Gary and Abi were very helpful and there absolutely no argument about getting replacements. We now have a very comfortable set of chairs, thank you”

Helpful Report

Posted 1 year ago

Thank you Jonathan for your 5 star rating of Kettler. We genuinely appreciate your repeat business and fantastic feedback! We are very glad to know that you are satisfied with our service.

Posted 1 year ago

“I was very disappointed that the coffee table fire pit could not conceal a gas bottle. No gas bottle was shown on the pictures on the web pages, even though the fire pit was lit. This suggests the pipe and gas bottle had been airbrushed out1”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We apologise for any confusion or disappointment you experienced with our coffee table fire pit. We would like to clarify that all product information, including dimensions, are stated in the product description on the web pages. We take pride in providing detailed and accurate descriptions to ensure our customers are well-informed before making a purchase. Regarding the pictures on our website, we can assure you that we have not airbrushed or manipulated them to misrepresent the product. The images are intended to showcase the design and functionality of the fire pit. We will, however, take your feedback into account and consider making improvements in how we display the product's features visually. Once again, we apologise for any misunderstanding that the images of the product may have caused.

Posted 1 year ago

“Excellent customer service. Bought a garden furniture set through M&S but there was a slight problem with one chair. I was delighterd that they could help me as I had feared I would be told to go back to M&S as I had bought it from them. After some email correspondence I managed to exchange the chair from their base in Redditch (25 mins drive away) but I was also offered the opportunity for them to deliver the chair and take away the other one. No issues at all with replacing the chair, with very friendly and helpful staff. Also, the quality of the garden furniture appears extremely good.”

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Posted 1 year ago

Thank you so much for your positive review, Phil! We are delighted to hear that you had such great experiences with Kettler, both in terms of customer service and the quality of our garden furniture. We appreciate your loyalty and that you continue to use our services. Thank you for sharing your story with us.

Posted 1 year ago

“Have had a Sienna set of table and chairs for more than 20 years, and most of the set is still going strong. Great to be able to get replacement pieces and spare leg ends when required. Fast, efficient ordering”

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Posted 1 year ago

Thank you so much Alison for your generous 5 star rating of Kettler! It is wonderful to hear that you have been a customer of ours for more than 20 years and that the Sienna set of table and chairs is still going strong. We truly appreciate it when our customers keep returning!

Posted 1 year ago

“STAFF VERY PROFESSIONAL, KNOWLEGDABLE AND HELPFUL”

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Posted 1 year ago

Thank you so much for your positive review, Keith! We're very glad to hear that you had a great experience with Kettler. We strive to ensure that our customers have nothing but the best service, and we love that you found our staff to be professional, knowledgeable and helpful. Appreciate your kind words!

Posted 1 year ago

“simple to follow warranty process and excellent customer service in arranging replacement item”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We are thrilled to hear that you have experienced our simple to follow warranty process and excellent customer service in arranging a replacement item. Your feedback means so much to us!

Posted 1 year ago

“I recently contacted Kettler about some concerns with my mesh furniture and was delighted with the response. I contacted them on Sunday evening and by Friday lunchtime, I had received a replacement table and chair! I had been hesitant about claiming under the warranty but the customer service was brilliant from start to finish and I would certainly recommend this company . Thank you Kettler.”

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Posted 1 year ago

Thank you David for your 5 star rating of Kettler! We are so happy to hear that you had a great experience with our customer service resolving your furniture concerns. We take pride in providing high-quality customer service to all of our customers, and we're glad that we could assist you in a timely manner. We appreciate your kind words and for recommending Kettler. Thank you again!

Posted 1 year ago

“Order was incomplete and also had a wrong item However, customer service was very good and a replacement was dispatched straight away. Quality of furniture covers is excellent.”

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Posted 1 year ago

Thank you for your feedback about Kettler. We really appreciate you taking the time to share your thoughts and experiences. It's encouraging to see that you're enjoying our product and service. We are constantly striving to make sure we give our customers a great experience, so we are so glad to hear that it's been a positive one for you! If you ever need any help in the future, please don't hesitate to reach out and let us know! We would be more than happy to assist. Thank you again.

Posted 1 year ago

“Brilliant efficient service, very clear website.”

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Posted 1 year ago

Thank you so much for the 5 star rating and for your kind words regarding our service and website. We greatly appreciate that you are a returning customer and that we have been able to meet your expectations. Thank you so much for your continued patronage!

Posted 1 year ago

“Excellent furniture”

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Posted 1 year ago

Thank you Phillip for your 5 star rating of Kettler! We at Excellent Furniture are delighted to hear that you're happy with your purchase. We are passionate about furnishing people with the highest quality products imaginable and we appreciate your kind words!

Posted 1 year ago

“Really excellent furniture and fist class customer service support”

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Posted 1 year ago

Thank you so much, Neil, for your 5 star rating of Kettler. We really appreciate your feedback, especially your comment about our really excellent furniture and first class customer service support. We are grateful that you have been a loyal customer to Kettler and we thank you for continuing to choose us for your furniture needs.

Posted 1 year ago

“Excellent delivery time. Very durable product. Would thoroughly recommend.”

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Posted 1 year ago

Thank you so much, Sandra, for your 5 star rating of Kettler! We really appreciate you taking the time to share your positive experience with others. We are so glad to hear that you were fully satisfied with the product, that the delivery time was satisfactory, and that you would recommend Kettler. We thank you for being a loyal and returning customer.

Posted 1 year ago

“Customer Services knowledgeable about products I needed to care for my table. Received in good time. Products easy to use abd have restored my table top and arm rests so very pleased”

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Posted 1 year ago

Thank you so much Susan for your 5 star rating of Kettler! We're so happy to hear that you were pleased with the services and products that you received. We truly appreciate you being a repeat customer and look forward to helping you in the future.

Posted 1 year ago

“Item was damaged on arrival but the customer service to resolve has been first rate. I will definitely buy from them again.”

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Posted 1 year ago

Thank you Natasha for your 5 star rating of Kettler! We are glad that despite the issue you encountered with damaged item upon receiving your order, our customer service was able to address the problem to your satisfaction. We thank you for being a return customer and for your support!

Posted 1 year ago

“order delivered promptly.”

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Posted 1 year ago

Thanks so much for the 5-star rating of Kettler! We're so glad to hear that your order was delivered promptly and that you've been a returning customer. Your satisfaction is our priority and we look forward to continuing to serve you.

Posted 1 year ago

“Prompt and efficient service. The replacement covers were very good value, I'm thinking of getting a full set in case my Palma suite is discontinued.”

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Posted 1 year ago

Thank you for your five star rating of Kettler Liz! We are glad to hear that you are satisfied with our prompt and efficient service. The replacement covers were also great value and we appreciate that you are thinking of getting a full set in case your Palma suite is discontinued. We are confident that our products and service quality will continue to meet your expectations.

Posted 1 year ago

“Well fitting”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We are so pleased to hear that our products are well fitting and provide excellent value. We are happy to have you as a repeat customer and appreciate your business!

Posted 1 year ago

“The customer service team were exemplary and really helped me in locating leg stands for my garden table. Very impressed with the service I experienced. Thank you”

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Posted 1 year ago

Thank you, Jeannette, for your 5-Star rating of Kettler. We are very glad to know that you were highly impressed by our customer service team! It is immensely satisfying for us to know that their exemplary service made it possible for you to locate stands for your garden table. Thank you for your kind words!

Posted 1 year ago

“Not bought from them before but looks good and delivered promptly”

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Posted 1 year ago

Thank you very much for your 5 star rating of Kettler, Victoria! We are so delighted to hear that you are a new customer and that you were pleased with your purchase. Not bought from us before but looks good and delivered promptly - that's music to our ears! We are grateful for your custom!

Posted 1 year ago

“We bought a Kettler 135cm metal table and it is excellent.”

Helpful Report

Posted 1 year ago

Thank you so much for your glowing review and 5 star rating for Kettler! We are delighted to hear that you are satisfied with your Kettler 135cm metal table. We value our loyal customers like you, and it is a pleasure to keep seeing you returning for our quality products.

Posted 1 year ago

Kettler is rated 4.4 based on 2,371 reviews