Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Elba dining set ordered. Arrived quickly and packaged very well. One too few chairs arrived- contacted Kettler who arranged for the immediate despatch of 'missing' chair. Excellent customer service. Product is as described. Icing on cake would be if the packaging could be taken back with the courier...lots of cardboard and a palette measuring 2m x 1m .”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review Claire! We are so pleased to hear you received excellent customer service. We hope you enjoy using your Elba Dining Set for many summers to come!

Posted 2 years ago

“Made an enquiry re the Palma armchairs, received a swift, informative reply. Went on to purchase from an online store. Look lovely with the Palma mini corner sofa suite we purchased last year. Cushion finish is excellent spilt red wine over them, sponged off with cold water and not a mark left behind. New feet delivered for our table when ours fell out - turned out to be a manufacturing fault. Quickly and easily remedied. Over all 5/5 for furniture quality and customer service.”

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Posted 2 years ago

We are so pleased that we have been able to help resolve the issues that you had, Steph. It's also wonderful to hear that you are happy with your purchase! Thank you for leaving us such a great review.

Posted 2 years ago

“Bought the 2 seat recliners and small table, great price, and the store delivered on time when they said they would, thats not heard of much these days. Very pleased with the quality and finish, superbly packed, even had quite a few people ask where we got them because they really liked these. No hesitation in buying KETTLER furniture again.”

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Posted 2 years ago

Thank you for your excellent review, Barry. We are so pleased to hear that you are happy with your purchase and that you are recommending us to your friends and family!

Posted 2 years ago

“I love my new Kettler garden furniture, bought the Palma whicker 2 seat low companion set in white wash with grey taupe cushions. To go with my Kettler Palma low lounge corner set. Very good quality and compliments our rear extension with 6 byfold doors. This gives us the perfect outdoor/indoor living.”

Kettler 5 star review on 20th August 2022

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Posted 2 years ago

We are thrilled to hear that you are happy with your purchases, Susan. We hope that you enjoy many years of use from your purchase.

Posted 2 years ago

“Very good. Great quality and looks nice too.”

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Posted 2 years ago

Thank you for your review, Lee.

Posted 2 years ago

“Excellent quality garden furniture covers. Thank you.”

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Posted 2 years ago

Great to hear, Jacqui. Thank you for your review

Posted 2 years ago

“Excellent product. Fast delivery. Would thoroughly recommend.”

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Posted 2 years ago

“Very prompt and efficient service, thank you.”

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Posted 2 years ago

Great to hear! Thank you for leaving us a review

Posted 2 years ago

“Very efficient ordering system. The free postage was a real bonus. Thank you.”

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Posted 2 years ago

Thank you for your review, Donna. We are pleased that you are happy with the spares ordering process!

Posted 2 years ago

“Good quality chair covers”

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Posted 2 years ago

Thank you for your review of the chair covers, Richard. We are pleased to hear that you are happy with your purchase

Posted 2 years ago

“An excellent company high quality garden furniture and efficient helpful customer services I would highly recommend”

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Posted 2 years ago

Thank you for your kind review. We are so pleased that you have been happy with our service.

Posted 2 years ago

“Great to be able to buy spare parts.”

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Posted 2 years ago

Thank you for your review. We are always happy to help where we can!

Posted 2 years ago

“Good quality products and quick delivery. I only received one chair cover for my new Fiji garden set. There was no quibbling when I requested the cover. Service team very polite & professional.”

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Posted 2 years ago

Thank you for your review, Helen. We are only too pleased to help!

Posted 2 years ago

“Excellent garden furniture, really comfortable. Would recommend.”

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Posted 2 years ago

Great to hear, Alan. Thank you for your review

Posted 2 years ago

“We bought some Kettler garden dining chairs about 20 years ago and they have been in the wind and rain ever since and have survived extremely well. We recently moved house and decided to buy a matching sofa which we are confident will survive equally well. We are really pleased with the Kettler products we have already bought and the quality of build and materials is superb and I don’t think I could find better.”

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Posted 2 years ago

Thank you for your recent review, Tudor. Great to hear that you are a returning Kettler customer and we are so pleased that you have enjoyed so many years of use from your set.

Posted 2 years ago

“My delivery didn’t arrive on the day it was supposed to . I called kettler and they were extremely helpful. Delivery arrived the following day and Kettler called me to check delivery arrived and I was happy with the goods ordered 👏👏👏”

Helpful Report

Posted 2 years ago

We are sorry to hear that your delivery did not go as planned however, pleased to hear that it has all been resolved.

Posted 2 years ago

“I found the company to be very friendly and efficient”

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Posted 2 years ago

Thank you for your kind review, Adam. We are always pleased to help

Posted 2 years ago

“Excellent delivery service and lead time inside advertised time span.”

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Posted 2 years ago

Thank you for your review, Simon. We are pleased that you have been happy with the service.

Posted 2 years ago

“I was sent the wrong item however the lady i dealt with at Kettler was very apologetic & arranged the quickest delivery she could re picking up the item for return & the replacement. On the whole i was very happy with the product i ordered.”

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Posted 2 years ago

Great to hear that you are happy with your purchase, Georgina. We are sorry to hear that the delivery didn't go as planned initially but we are pleased that it was all resolved by the team!

Posted 2 years ago

“Expensive should be cheaper”

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Posted 2 years ago

We are sorry to hear that you are not too pleased with the pricing, Charles but thank you for leaving us a great score on your review.

Posted 2 years ago

Kettler is rated 4.4 based on 2,341 reviews