Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,374 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My warranty claim was dealt with in a quick and efficient manner. The replacement furniture arrived on time with a telephone call from the driver to confirm delivery time. Excellent service from Kettler, thank you.”

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Posted 5 years ago

“Replaced without any hassle.”

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Posted 5 years ago

“Very quick service with very friendly people. Thank you very much”

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Posted 5 years ago

“Quick response when we contacted the firm about some rust on our chairs. They immediately offered replacement furniture. We did have a number of problems with the replacement furniture (some damage in transit and then the replacement arm chairs did not fit under the Kettler table). However, we have dealt with very friendly staff on the 'phone and today we have received the final delivery - which is perfect. In spite of the problems we have had, we remain impressed by the firm's response and by the quality of their furniture.”

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Posted 5 years ago

“It was very disappointing that the lovely Kettler furniture began to rust, but I have nothing but praise for the way this was handled. I read the instructions for making a claim online, took the photographs that they asked for, and attached them to the claim form. Within two days, I had a telephone call and an email, accepting the claim without reservation and offering an exchange of the furniture with a choice from the currently available models. Our choice was approved by return and the collection and delivery arranged for the next week. The people from Panther Logistics were efficient and pleasant and we are now very pleased with our new furniture. The whole procedure was an exemplar of good customer service.”

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Posted 5 years ago

“Very impressed by the way our claim was handled. Can not fault the company.”

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Posted 5 years ago

“Easy to contact and immediately responded to our claim. Very helpful Zak, thanks.”

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Posted 5 years ago

“Replaced the furniture without arguments.”

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Posted 5 years ago

“Very quick and efficient service from the time of filling in warranty to receiving the new table . Thank you.”

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Posted 5 years ago

“We were disappointed to find some rust on our Kettler table and one chair after 4 years . We contacted Kettler who dealt with the issue very quickly and efficiently and replaced the table, 8 chairs and the cushions within three weeks. A very curteous , and efficient team of people.”

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Posted 5 years ago

“Our problem was dealt with quickly and efficiently”

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Posted 5 years ago

“Have always helped us when we've had a problem”

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Posted 5 years ago

“The furniture we bought in 2013 was exchanged with no problems in 2017 because of invasive corrosion. This happened again in March of this year and despite being outside the original warranty the items were replaced again with minimal fuss. The latest replacements seem better build quality. Thanks again”

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Posted 5 years ago

“first class service”

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Posted 5 years ago

“The replacement set was received promptly on submission of the claim and we were kept well informed during this period. Also the delivery personnel were both friendly and efficient. Could not have asked for a better experience.”

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Posted 5 years ago

“they honoured their 5 year guarantee and made the replacement change over very simple and easy Well done Les Wilson”

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Posted 5 years ago

“Filled in Warranty claim as per form, replacement product on its way without any hassle.”

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Posted 5 years ago

“The Kettler After Sales Team were extremely helpful and efficient when my faulty garden bench needed to be replaced. I would not hesitate to order from the Company again and am happy to recommend them.”

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Posted 5 years ago

“Responded to our complaint speedily and satisfactorily”

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Posted 5 years ago

“We had a small problem with part of our garden furniture but Niki Hill stepped in and corrected it. Thanks again Niki.”

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Posted 5 years ago

Kettler is rated 4.4 based on 2,374 reviews