Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good response to my problem and friendly customer service.”

Helpful Report

Posted 5 years ago

“Quality control sadly lacking, causing disappointment and frustration.”

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Posted 5 years ago

“I was very pleased how Kettler handled my claim especially Zak who was very professional and helpful in ensuring my new replacement chairs were delivered quickly.”

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Posted 5 years ago

“The staff who were involved with my claim were very courteous and gave the matter prompt attention. The deliveries and collections were all on time and at our convenience. Overall a very good service.”

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Posted 5 years ago

“After sales care is excellent with Kettler. We have had issues with two of our garden furniture sets over the last year and the whole issue has been dealt with in a professional and timely manner. Thank you”

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Posted 5 years ago

“Premier garden furniture manufacturer. High quality product (RHS Bench) with high quality customer service.”

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Posted 5 years ago

“Excellent customer service and problem resolved very quickly with no problems or inconvenience !”

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Posted 5 years ago

“Very good service. A problem with the courier's delivery arrangements was quickly resolved with Kettler's intervention.”

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Posted 5 years ago

“We had very good service and the staff were all very polite and helpful.”

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Posted 5 years ago

“The Kettler garden furniture does not last very long. The umbrellas we had fell apart within a year and the chairs we purchased have all rusted within 5years or less. The table is holding up a little better.”

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Posted 5 years ago

“Our claims were dealt with efficiently and with no hassle/delay/prevarication. New items were delivered promptly and we bought some more - so everybody should be happy - and I would like to mention that we had one biggish problem with rust and one small one and this is out of about 20 items of furniture that we have .... very very good service”

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Posted 5 years ago

“Customer service is exceptional couldn't ask for my claim to be dealt with better. Many thanks”

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Posted 5 years ago

“The response to my claim was very fast and the warranty team were very helpfull and the replacement of the furniture was carried out and deliverd very efficiently. I would recommend The Kettler company very highly”

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Posted 5 years ago

“Very good quick service,very impressed thanks.”

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Posted 5 years ago

“Friendly response to claim, quick resolution”

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Posted 5 years ago

“The speed of the response and their customer service was excellent.”

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Posted 5 years ago

“It was easy to report the problem with my furniture, and Kettler acted quickly to provide a replacement.”

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Posted 5 years ago

“Quick simple claims process”

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Posted 5 years ago

“This excellent company recently completed a warranty claim for me. Every step of the process was clear, straightforward and carried out quickly and efficiently. Their customer service is to be commended for their polite, and professional manner in dealing with the claim. I cannot praise them highly enough. I love their garden furniture and would not hesitate to recommend.”

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Posted 5 years ago

“My warranty claim was dealt with quickly and efficiently. Excellent customer service.”

Helpful Report

Posted 5 years ago

Kettler is rated 4.4 based on 2,341 reviews