Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,324 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 14th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice furniture but having paid premium prices for specific covers these are appalling quality, poor fits and cords simply break off as soon as you try to tighten them. Within 3 days of covering furniture the covers have blown off, filled with water and left the furniture exposed! Zero point in putting the covers on and I now have soaking furniture and cushions!”

Helpful Report

Posted 10 months ago

Thank you for sharing your feedback regarding our Kettler covers, Martin. We're sorry to hear about the issues you've encountered with their quality and performance. We understand the frustration caused by covers not meeting expectations, especially after investing in premium-priced items. However, we would like to clarify that if the covers are not securely attached, it is possible for them to be blown off by strong winds. Ensuring proper attachment and positioning can significantly reduce the risk of this happening. Regarding the issues with the cords breaking off and poor fits, we apologise for any inconvenience caused. This is certainly not the experience we aim to provide with our products. We encourage you to report any specific issues like broken cords or poor fits to our customer service team so that we can address them promptly and explore replacements. It's important to note that while our covers are designed to offer protection against various elements, including wind and water, extreme weather conditions can sometimes pose challenges. We recommend taking extra precautions during inclement weather to secure the covers properly and prevent water from pooling. Your feedback is invaluable to us as we continuously strive to improve our products and services. We appreciate the opportunity to address your concerns and work towards a resolution that meets your satisfaction. Please don't hesitate to reach out to our customer service team for further assistance. We're here to help ensure that you can fully enjoy the benefits of your Kettler furniture and accessories.

Posted 8 months ago

“excellent company will not hesitate to order from them again n thank you for a good service”

Helpful Report

Posted 10 months ago

Dear Susan, Thank you so much for your fantastic 5-star rating of Kettler! We are thrilled to hear that you had such a positive experience with our company. Your kind words mean a lot to us. We are delighted that you found Kettler to be an excellent company and that you had a great service experience. It is our aim to provide top-notch service, and we are glad to hear that we met your expectations. Thank you once again for your support and for choosing Kettler. We cannot wait to serve you again in the future!

Posted 8 months ago

“Good service - arrived as you would expect and packaged well. Not had Kettler before so will know if they wear well after a year or so.”

Helpful Report

Posted 10 months ago

Dear Steven, Thank you so much for choosing Kettler and for taking the time to give us a 4-star rating. We are delighted to hear that you found our service to be good and that your order arrived as expected, with well-packaged items. Your trust in trying out Kettler for the first time means a lot to us. We are confident that our products will prove to be durable and long-lasting, but we understand that real-life usage is the ultimate test. Please feel free to reach out to us if you have any questions or concerns along the way. We appreciate your support and hope that your experience with Kettler continues to meet and exceed your expectations. Thank you once again for your feedback and for choosing us as your brand of choice.

Posted 8 months ago

“Product arrived but had no clue if it was going to or when because no confirmation email was sent to me.”

Helpful Report

Posted 10 months ago

Hi Victoria! Thank you so much for taking the time to share your feedback on Kettler! We are sorry to learn that you did not receive the confirmation email/text that we send out for our web orders being despatched, resulting in your order arriving without you being prepared for it. We hope that since receiving your product that you have enjoyed using it and should there be anything else that we can assist with then please do not hesitate to contact our team on 01527 588997

Posted 8 months ago

“Very good quality ,and good fit over the table .”

Helpful Report

Posted 10 months ago

Dear Susan, Thank you so much for your fantastic 5-star rating of Kettler! We truly appreciate your support and are thrilled to hear that our product met your expectations. We are glad that you found the quality to be very good and that it fit perfectly over your table. Your feedback means a lot to us and will surely motivate our team to continue delivering exceptional products. Thank you once again for choosing Kettler, and we look forward to serving you again in the future!

Posted 10 months ago

“I ordered outdoor furniture covers direct from their website. Excellent service, delivery and quality of the products.”

Helpful Report

Posted 10 months ago

Thank you so much for your outstanding 5-star rating of Kettler! We truly appreciate your support and kind words. We are delighted to hear that you ordered outdoor furniture covers from our website and had an excellent experience with our service, delivery, and the quality of our products. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. Thank you once again for choosing Kettler, and we look forward to serving you again in the future!

Posted 10 months ago

“Speedy service, excellent product”

Helpful Report

Posted 10 months ago

Thank you so much for your phenomenal 5 star rating, we truly appreciate your support! We are thrilled to hear that you found our service to be speedy and our product to be excellent. At Kettler, we strive to deliver the best experience to our valued customers, and your kind words validate our efforts. Thank you for choosing us and we look forward to serving you again in the future!

Posted 10 months ago

“Excellent customer service”

Helpful Report

Posted 10 months ago

Thank you so much for your fantastic 5-star rating of Kettler! We truly appreciate your support and we're thrilled to know that you had a positive experience with us. Excellent customer service is one of our top priorities, and we are delighted to hear that it has met your expectations. We will continue to strive for excellence and provide you with the best service possible. Thank you again for choosing Kettler, and we look forward to serving you again in the future!

Posted 10 months ago

“Bargain price. Fantastic product.”

Helpful Report

Posted 10 months ago

Dear Samantha,Thank you so much for your wonderful 5-star rating of Kettler! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with our product. "Bargain price. Fantastic product." These words perfectly sum up the value and quality that we strive to provide to our customers. We take pride in offering top-notch products at affordable prices, and we're delighted that you found our Kettler to be not only a great deal but also a fantastic item. Once again, thank you for choosing Kettler and for taking the time to share your feedback. We sincerely hope to serve you again in the future!

Posted 10 months ago

“Have now dealt with Kettler on a few occasions over the last twelve months for purchases and replacement, they have been very helpful, customer focussed and have kept me informed throughout the course of my enquiries, very professional and would have no hesitation in recommending them.”

Helpful Report

Posted 10 months ago

Dear John, Thank you so much for taking the time to give us a 5-star rating! We greatly appreciate your loyalty to our brand and for choosing to do business with us on multiple occasions over the last year. We are thrilled to hear that our team at Kettler has been helpful, customer-focused, and professional throughout your purchases and replacement processes. Keeping our customers informed and satisfied is always our top priority, and it's wonderful to know that we have met your expectations. Thank you for your kind words and for recommending us to others. We value your continued support and look forward to serving you in the future.

Posted 10 months ago

“Very pleased with the service”

Helpful Report

Posted 10 months ago

Thank you so much for your fantastic 5-star rating of Kettler! We truly appreciate your support and we are delighted to hear that you were very pleased with our service. It is our utmost priority to ensure customer satisfaction, and your positive feedback is a testament to our dedication.

Posted 10 months ago

“Great products but in short supply hence my 3 star rating. I desperately need a replacement cover (original has all but perished) for my compact corner seating set but not available anywhere so it's now subjected to the elements? Not cheap either.”

Helpful Report

Posted 10 months ago

“Our outdoor acacia chairs got chipped and changed colour to black. Kettler accepted to replace these under warranty. Few weeks later, table had the same issue and Kettler refused to change. It is the same problem few weeks apart and they are contradicting themselves. I now escalated the problem and filing a formal complaint. You can see the problem from the photos below. Avoid these outdoor furniture.”

Helpful Report

Posted 10 months ago

“Very good quality items and fast delivery”

Helpful Report

Posted 10 months ago

Dear Paula,Thank you so much for your glowing 5-star rating of Kettler! We greatly appreciate your support and are thrilled to hear that you had a positive experience with us. Your kind words about our very good quality items and fast delivery truly made our day. We are committed to providing exceptional products and service to our valued customers like yourself. Should you have any future inquiries or if there's anything else we can assist you with, please don't hesitate to reach out. Once again, thank you for your feedback and choosing Kettler!

Posted 10 months ago

“Excellent customer service and products”

Helpful Report

Posted 10 months ago

Dear Jennifer, Thank you so much for your outstanding 5-star rating of Kettler! We truly appreciate your feedback and support. We are delighted to hear that you found our customer service and products excellent. It is always our priority to provide exceptional service and deliver top-notch products to our valued customers like you.

Posted 10 months ago

“Spare part easy to identify and quickly shipped. Thank you.”

Helpful Report

Posted 10 months ago

Dear Mike,Thank you so much for giving Kettler a phenomenal 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with our brand. We are especially glad to know that our spare parts were easy for you to identify and were swiftly shipped. Ensuring that our customers receive efficient service is something we take great pride in. Once again, thank you for your kind words and for choosing Kettler. We look forward to serving you again in the future. Spare part easy to identify and quickly shipped. Thank you.

Posted 10 months ago

“Good communication ahead of the delivery. I needed to change the delivery date which was easy to do.”

Helpful Report

Posted 10 months ago

Thank you, Adrian, for giving Kettler a 5-star rating! We truly appreciate your feedback and are delighted to hear about your positive experience with us. We pride ourselves on good communication and ensuring customer satisfaction. Your mention of our ability to accommodate your delivery date change easily is greatly appreciated. We value your support and look forward to serving you again in the future.

Posted 10 months ago

“great products & superb service.........”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave a 5-star rating for Kettler! We truly appreciate your continuous support and loyalty as our valued customer.

Posted 10 months ago

“Delivery was organised very promptly”

Helpful Report

Posted 10 months ago

Thank you for your 4-star rating of Kettler! We appreciate your feedback and are glad that you had a positive experience overall. Delivery was organised very promptly, ensuring that your order reached you in a timely manner. We are committed to providing excellent service and quality products to our customers. Thank you again for choosing Kettler, and we hope to serve you again in the future!

Posted 10 months ago

“They fit nicely, easy to install”

Helpful Report

Posted 11 months ago

Thank you very much for your 4-star rating of Kettler! We are so pleased to hear that they fit nicely and were easy to install. We appreciate your positive feedback!

Posted 11 months ago

Kettler is rated 4.4 based on 2,324 reviews