Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,374 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service, my product had a manufacturing fault this was dealt with quickly & efficiently.”

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Posted 5 years ago

“Honoured warranty claims with no quibble! Love the table and chairs :)”

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Posted 5 years ago

“We have a dent in our table on opening the package, customer services were great and replaced it as quickly as they could, we are very happy with our outdoor dining set!”

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Posted 5 years ago

“Very slow, had to keep ringing and got different answers.”

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Posted 5 years ago

“I had a rust problem with the legs on a Kettler table I had purchased 4 years ago. Their guarantee was for 5 years and still having the receipt thought I would speak to the garden centre where I purchased it from. Within 48 hours Kettler had contacted me to arrange a new table (a replacement was no longer available) and arrange delivery for the new one and collection of the old one by email and telephone. Delivery/collection was perfect, a specified time slot and then they called on the day to confirm the time for half an hour later. I cannot say how impressed I was with their after sales service, if more companies cared as much about their customers as Kettler did the world would be a happier place. Thank you Kettler, outstanding service!!”

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Posted 5 years ago

“they have replaced faulty bench”

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Posted 5 years ago

“First class service change table and chairs because they went rusty”

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Posted 5 years ago

“I purchased a two seater Kettler garden settee and a chair from John Lewis in spring 2018, and a second chair and matching table in summer 2019. I noticed this summer that a small hole had appeared in the seat of the single chair purchased last year and contacted Kettler with photographs/receipts in September when I realised that the furniture had a three year warranty. Kettler were wonderful and a new chair was despatched very quickly without quibble. I loved the furniture anyway as it is so comfortable, but can highly recommend Kettler's customer service. Thank you Kettler.”

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Posted 5 years ago

“Kettler are as good as their word. They have a fantastic after sales department. Our table developed a bit of rust and they replaced it. Twice! No quibbles. A great service. We love the furniture and it has extended the life of it.”

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Posted 5 years ago

“Bought the Elba table and benches in April 2019, but the original shipment had no tables so it finally arrived in July. When it arrived the table was rushed and looked awful... Drip marks, wonky leg, wood not sanded and a different colour to the benches. I found out today (october) that it will not be resolved until February 2020 at the earliest. This cost over £1200 and is so disappointing. 3rd party seller can't tell me anything and Kettler have never reached out to discuss.”

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Posted 5 years ago

“Extremely helpful and knowledgable staff. Would not purchase from any other company. Could not rate them higher.”

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Posted 5 years ago

“They replaced my garden furniture (which was still in guarantee) without question. Really happy with the Customer Service”

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Posted 5 years ago

“Great service, new tabletop received no quibble”

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Posted 5 years ago

“The first associate left on maternity and didn't pass my claim on to a colleague. The settlement of the claim took 6-8 weeks longer than initially indicated. The original claim was for replacement slats that burnt when wine glasses were placed on the table on a sunny day, the table not being fit for purpose. I requested a replacement glass topped table (which retailed cheaper than the slatted table), which was eventually granted. Your system didn't recognise this change and I received 3 further calls, after delivery of the glass topped table, from your associates who wanted to arrange delivery of replacement slats???”

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Posted 5 years ago

“When I took delivery of an item of furniture which had been damaged, presumably in transit, Kettler made speedy arrangements to replace it. The matter was handled very efficiently and I was left feeling that their Customer Service could not have been better.”

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Posted 5 years ago

“We have owned a kettler table and chairs for at least 25 years and it is as good now as when we brought it, we have just brought a second set to take to Spain one of the chair legs was bent we contacted the seller, sent photos, they contacted Kettler and a replacement was sent out straight away, excellent service from Kettler.”

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Posted 5 years ago

“We purchased the Cortona garden furniture set at the end of last year. We soon discovered that the chairs, although heavy, are unstable and easily fall backwards in moderate winds. In order to avoid damaging the chairs and our property we have had to weight them down. The problem has been reported to Kettler but they refuse to acknowledge this. We would be interested to know if anyone else has had this issue with the Cortona chairs?”

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Posted 5 years ago

“Product just what I was after. Service was excellent and would rebuy this brand based on quality of garden set and after sales help I received”

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Posted 5 years ago

“No fuss replacement!”

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Posted 5 years ago

“This is the second time that I have had to make a claim regarding chairs I have purchased from Kettler. On both occasions the claims have been honoured without fuss and in a professional manner. I would have no hesitation in recommending Kettler.”

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Posted 5 years ago

Kettler is rated 4.4 based on 2,374 reviews