Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My table had started to look rubbish and you replaced the top! Thankyou!!”

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Posted 5 years ago

“A wonderful aftersales service! Quality products and Great Service. I have not been promoted to write this but The Service I received was second to none.”

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Posted 5 years ago

“Kettler’s products are good, and when something does go wrong the claims procedure is simple and quick.”

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Posted 5 years ago

“Table sent with two right halves. Arranged drop off and pickup of the new/old table, unfortunately the driver had no note to pickup and so had to rearrange another pickup date.”

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Posted 5 years ago

“Some time back i purchased Kettler chairs and tables for my garden and had a rust problem (which must be bad luck as my neighbors have them and they are still in good condition at 15-20 years old) I filled in the the warranty form and received a call back to say could I send pictures ,which i did and received 10 new chairs as replacements,without too much fuss. I highly recommend Kettler as we can always get problems with things we buy. but don't always get such excellent service. Thanks to the staff at Kettler, not forgetting the initial help from Waterside Garden Center, Bourne.”

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Posted 5 years ago

“Responsive customer service team”

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Posted 5 years ago

“Kettler could not have been more obliging and helpful I would certainly have no hesitation in buying their products in the future.”

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Posted 5 years ago

“We received a replacement table after the one purchased 18 months ago was going rusty under and over the table surface.”

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Posted 5 years ago

“WEbsite easy to navigate prompt delivery.”

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Posted 5 years ago

“We had trouble with rust on our table. What brilliant customer service - old table collected and new table delivered within two hour 'window' on day specified and only one week after the complaint.”

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Posted 5 years ago

“Delivery of parasol base, rescheduled twice as on both occasions it never turned up”

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Posted 5 years ago

“Great quality, perfect fit and fast delivery”

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Posted 5 years ago

“we had a problem with rust on our patio table and chairs. From the first contact until delivery of replacements we received quick, friendly and efficient service. our best ever customer service the claim process is very easy all done online with photos of the problem.”

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Posted 5 years ago

“We had an issue with our garden furniture purchased two years ago, the coating was chipping off in various places of the chair arms. As we had purchased it over two years ago the retailer (John Lewis) directed us to the Kettler website to register our problem. Photos were sent & within days we received replacements for all the faulty chairs. No great drama, our photos told the story and we were able to deal with a specific person about our problem. Very impressed indeed - good work Kettler!”

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Posted 5 years ago

“When I need to make a warranty claim they were amazing!”

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Posted 5 years ago

“The service for replacing a chair with rust coming through within the 5 year warranty was excellent.”

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Posted 5 years ago

“We contacted Kettler to report that two of our garden chairs had started to rust. As they were still under warranty Kettler replaced them once we sent photographs of the rust. We were very happy with their service and response.”

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Posted 5 years ago

“Replaced fault goods with new item”

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Posted 5 years ago

“Send the wrong replacement after waiting for nearly 5 weeks. Still waiting to receive the CORRECT item, but nobody can give me an exact date when I can expect this. Diabolical communication. Very poor customer service, would have expected better from a German company.”

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Posted 5 years ago

“Replaced damaged goods although I had to chase them up”

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Posted 5 years ago

Kettler is rated 4.4 based on 2,341 reviews