Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have yet to receive my order???”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Lilian. We are very sorry that you have not received your order yet. Our customer service team will look into this and contact you as soon as possible.

Posted 1 year ago

“We only needed new feet for our chairs but the sales team were just as helpful as if we had been buying a whole set of chairs! They checked our photo to make sure we bought the right shape and the feet arrived the next day. Great service, nice people- thank you.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind 5 star rating! We appreciate your great words about our sales team. It's wonderful to hear that the feet arrived the next day and we are so pleased that you were satisfied with the service and the people we have here at Kettler. Thank you for choosing us and we hope to see you again soon!

Posted 1 year ago

“Prompt efficient service”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Kettler! We are thrilled to hear that you experienced prompt and efficient service. We truly appreciate your continued loyalty and support. Thank you for being a returning customer!

Posted 1 year ago

“Tried to order a cushion for my Novero recliner chair for my mother in law but as I live in Northern Ireland there would be a delivery surcharge of £40, which is quite a lot for a £69 cushion. Disappointed as a lot of stockists in NI don't supply the cushions.”

Helpful Report

Posted 1 year ago

Thank you for your feedback on Kettler. We appreciate you taking the time to let us know about your experience. We're sorry to hear that you had to incur a delivery surcharge to Northern Ireland for the Novero recliner chair cushion. Please note that these additional charges are not imposed by us but rather by our couriers. We have no control over the additional charges to certain postcodes set out by them. If you would like any assistance locating a local retailer, please contact our customer service team on sales@kettlerdirect.co.uk. Again, thank you for your feedback and we hope to hear from you soon.

Posted 1 year ago

“Premium brand with a premium service.”

Helpful Report

Posted 1 year ago

Thank you so much Stephen for your 5 star rating of Kettler! We strive to provide our customers with a premium brand with a premium service and we are glad that you have been a returning customer. We thank you for your loyalty.

Posted 1 year ago

“Amazing product, but took so long to build. The table tennis table must have taken two people 6 hours to build. Nothing is put together for you.”

Helpful Report

Posted 1 year ago

Thank you, Emily, for your feedback on Kettler! The product does require assembly however, the comprehensive assembly instructions should allow this to be done fairly swiftly. We truly hope that now your table is assembled, you can enjoy many years of use. We strive to provide high-quality, personalised customer service so that you can have the best possible experience. We would love to help if you have any further questions or concerns. Please do not hesitate to reach out!

Posted 1 year ago

“Great product and service”

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Posted 1 year ago

Thank you, Emma, for your 5-star rating of Kettler! We are so glad you think our product and service are great. We look forward to serving you again in the future!

Posted 1 year ago

“Prompt service.”

Helpful Report

Posted 1 year ago

Thank you so much, John, for your wonderful 5 star rating of Kettler. We are happy to have such a satisfied customer as you. It means a lot to us that you have returned to us for prompt service.

Posted 1 year ago

“I like the chairs and table very much. However, I was not able to buy the Novero footstool/table at the same time which I wanted to use with the multi-position chair. I also wanted to buy the grey cushions for the Novero chair and stool and the grey covers for the two Savita chairs”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your 4 star rating of Kettler! It's great to see that you like the chairs and table. We apologise that you were unable to buy the Novero footstool/table and the other coordinating items at the same time. Please contact our customer service team at sales@kettler.co.uk if you would like help trying to locate the footstool and cushions. Thank you again for your review and we hope you can find the items you are looking for.

Posted 1 year ago

“Very prompt delivery of my order. Quality excellent.”

Helpful Report

Posted 1 year ago

Thank you for the wonderful 5 star rating of Kettler, Penny! We are so glad that your order was promptly delivered and of excellent quality. We truly appreciate your loyalty as a customer and thank you for continuing to choose Kettler for your purchasing needs.

Posted 1 year ago

“Excellent product and service”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler, David! We are so pleased that you had an excellent experience with our product and service. We truly appreciate your loyalty as a customer. Thank you!

Posted 1 year ago

“Very good quality. We hope our furniture and cover last for a long time. We will treat it carefully!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Kettler! We’re so glad to hear that you've found that our furniture and cover are of very good quality. Thanks again for your feedback!

Posted 1 year ago

“Furniture really sturdy and cover lovely and thick”

Helpful Report

Posted 1 year ago

Thank you so much, Tracy. We appreciate your 5 star rating of Kettler! We're so glad you think the furniture is sturdy and are happy with the quality of the cover. We really appreciate your feedback!

Posted 1 year ago

“Brilliant service definitely recommend to friend and family”

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Posted 1 year ago

Thank you so much for your 5-star rating of Kettler, Andrea. We are delighted to hear that you had such a great experience with us. We very much appreciate your kind words about our service, and we're pleased to hear that you would recommend us to your friends and family. Thank you again!

Posted 1 year ago

“Lovely garden set. Delighted with the whole order process. Would recommend to friends and family”

Helpful Report

Posted 1 year ago

Thank you so much, Joan, for the 5 star rating and positive review of Kettler! We're thrilled to hear that you enjoyed the lovely garden set, had a positive experience with the order process, and would recommend us to friends and family. Your loyalty is greatly appreciated!

Posted 1 year ago

“I gave kettler outside furniture bought in 2006. It wears so well. I have just bought some touch up paint and used it on some scratches and dents. It was so easy to use and batches so well, I cannot see where I touched up.”

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Posted 1 year ago

Thank you so much for your 5-star rating, Valerie! We are thrilled to hear that you have been a returning customer since 2006 and that the touch-up paint was so easy to use! We appreciate your loyalty to Kettler and we are so pleased that you have been so satisfied with our products over the years.

Posted 1 year ago

“Product great, customer service came across as ' im dealing with so many other queries im not listening to exactly what your actually saying' real shame as now i'll use alternative products. This is a shame as i spent £2400 on Kettler outdoor furniture & i would have appreciated more moral support”

Helpful Report

Posted 1 year ago

Thank you for your 4 star rating Jon! We appreciate your business and loyalty as a returning customer. We apologize if you felt that our customer service did not provide the support that you needed. We understand how frustrating this must have felt, especially after investing so much in our outdoor furniture. Again, we apologize and hope you will give us another opportunity in the future.

Posted 1 year ago

“Good quality furniture - comfortable and looks good. Very leased with our purchase”

Helpful Report

Posted 1 year ago

Thank you so much for the wonderful 4-star rating of Kettler! We are so glad that you are pleased with your purchase and that it is of good quality Furniture, comfortable, and looks good.

Posted 1 year ago

“Everything perfect Thank you”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler, Graham! We are so happy to hear that everything went perfectly for you - it means a lot to us that you are a returning customer. Everything perfect, thank you!

Posted 1 year ago

“Great product, good price, perfect replacement.”

Helpful Report

Posted 1 year ago

Thank you for giving us a 5-star rating, Tracy! We're glad you found our product to be great with a good price - the perfect replacement! We really appreciate your loyalty, and we are honored to have you as a repeating customer.

Posted 1 year ago

Kettler is rated 4.4 based on 2,341 reviews