Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,324 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 14th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, good price, perfect replacement.”

Helpful Report

Posted 1 year ago

Thank you for giving us a 5-star rating, Tracy! We're glad you found our product to be great with a good price - the perfect replacement! We really appreciate your loyalty, and we are honored to have you as a repeating customer.

Posted 1 year ago

“Good to deal with and helpful telephone advice”

Helpful Report

Posted 1 year ago

Thank you so much for your 4 star rating of Kettler. It's really great to know that you found our service to be "Good to deal with and helpful telephone advice." We truly appreciate your continued loyalty as a returning customer.

Posted 1 year ago

“All great value”

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Posted 1 year ago

Thank you so much for the 5 star rating, Sue! We're so glad that Kettler has been a great value for you and we appreciate you being a repeat customer. Thank you for choosing Kettler!

Posted 1 year ago

“Excellent products and service. Delivered promptly. Had a problem with a damaged table on delivery but was sent a replacement as soon as a courier slot was available (within a week). Service could not have been better. Would definitely use again.”

Helpful Report

Posted 1 year ago

Thank you Michael, for your wonderful 5-star rating of Kettler! We are very glad to know that our products and service have consistently exceeded your expectations, and it's great to hear that we solved your problem with the damaged table efficiently. We appreciate that you have chosen Kettler again and we look forward to being of service to you in the future!

Posted 1 year ago

“Excellent table for a great price! Well made”

Helpful Report

Posted 1 year ago

Thank you very much for your 5 star rating of Kettler! We are thrilled to hear that you find our product to be an excellent table for a great price and well made. Thank you for your feedback!

Posted 1 year ago

“It's a quality product”

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Posted 1 year ago

Thank you so much Mike for your 5 star rating of Kettler! It's a quality product and we're glad to have earned your repeat custom. We really appreciate it!

Posted 1 year ago

“This is my second purchase, seems satisfactory.”

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Posted 1 year ago

Thank you, Kelvin, for giving Kettler a 4-star rating! We are delighted to hear that this is your second purchase and that it has been satisfactory. Thank you for your loyalty and for taking the time to provide your feedback.

Posted 1 year ago

“Excellent quality”

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Posted 1 year ago

Thank you so much, Ann, for your 5 star rating! We are thrilled that you found the Kettler to have excellent quality. It means a lot to us to hear that our customers are satisfied with not only our product, but also the overall experience. Thank you again!

Posted 1 year ago

“Delivery when stated , not when I would have chosen , didn’t get a choice . Tried rearrange date , didn’t get a choice , product is ok , hard to make a consensus yet as only had it few days . Will know after summer whether it fades or snaps in that time”

Helpful Report

Posted 1 year ago

Thank you for your 4 star rating. We always appreciate the loyalty of our returning customers and value your feedback! We're glad that the product was ok and we apologise for not offering preferred delivery dates. We hope you will have a positive experience over the summer, and that you'll be satisfied with the product over time.

Posted 1 year ago

“Excellent service helpful staff really pleased with product”

Helpful Report

Posted 1 year ago

Thank you so much, Andrew, for your 5 star rating of Kettler! We are so glad to hear that you are pleased with the product and found our service and staff helpful. We also appreciate your returning loyalty to us. Thank you again!

Posted 1 year ago

“Great company manufacturing quality goods. Easy to find replacement parts. Fast, free delivery.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We couldn't agree more - Kettler is a great company that produces quality goods and it couldn't be easier to find replacement parts. We're so thankful to have a repeating customer like you and love that you take advantage of our fast, free delivery!

Posted 1 year ago

“Excellent quality and excellent service, prompt delivery and everything as described.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Kettler! We are so pleased to hear that you found the quality excellent, and that customer service was prompt and our product was as described. We are especially grateful for you being a returning customer and look forward to working with you again in the future.

Posted 1 year ago

“Good product - quality feel - very sturdy - only drawback is the size of the base, maybe this could be communicated better - as it is very large and takes up a bit of space - I realise the need for sturdy base weighted down but the base is large”

Helpful Report

Posted 1 year ago

Thank you, Paul, for giving Kettler a 4 star rating and for being a repeat customer. We appreciate your thoughts on the size of the base - we'll certainly consider your feedback for future purchases. We thank you for your loyal support and hope you are enjoying our product.

Posted 1 year ago

“Excellent service and product but £8.00 for a pack of four plastic Footcaps is difficult to justify”

Helpful Report

Posted 1 year ago

Thank you so much for leaving a fantastic 5-star rating of Kettler, John! We are so glad to hear that you enjoyed our excellent service and product. As a returning customer, we appreciate you! We understand it can be tough to justify spending £8.00 for a pack of four plastic Footcaps, but we hope you can understand why the price is the way it is. Thank you again for your wonderful review and your continued support!

Posted 1 year ago

“Once erected it’s a very fine piece of kit. The assembly instructions are pretty dire - definitely could do something on this to make it easier to understand”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about Kettler! We're thrilled to hear that you have had a great experience using our products. We hope all of our customers are as satisfied as you are with the high quality and convenience that Kettler offers. We are constantly looking for ways to improve our service, and your feedback helps us gauge how well we are doing. If you ever need anything else, please feel free to reach out to us and we'll be happy to help. Thank you again!

Posted 1 year ago

“Perfect fit, good quality.”

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Posted 1 year ago

Thank you so much for the 5 star review, Linda! We are delighted to hear that our Kettler had the "Perfect fit, good quality" that you were looking for. We appreciate your loyalty as a returning customer!

Posted 1 year ago

“excellent product looking great on the decking”

Helpful Report

Posted 1 year ago

Thanks so much for the great review, Walter! We're delighted to hear that the Kettler is looking great on your decking and that you think it's an excellent product. Thank you again for your 5 star rating!

Posted 1 year ago

“Needed a repo crew meant part- Assistance was prompt and polite and item arrived shortly thereafter.”

Helpful Report

Posted 1 year ago

Thank you so much for your glowing 5 star rating of Kettler Neil! We are so glad to hear you needed a replacement crew meant part and were pleased to find that our customer service assistance was prompt and polite and that your item arrived shortly thereafter! We really appreciate your business and thank you for being a returning customer!

Posted 1 year ago

“Love the garden furniture, comfortable, stylish, and well built. The furniture covers on the other hand are a different story, ours only lasted 2 years which is disappointing, I expected better, especially for the price. I wish the 3 year guarantee was extended to the covers not just the furniture.”

Helpful Report

Posted 1 year ago

Thank you so much for your 4 star rating of Kettler, Robin! We really appreciate your patronage and are thrilled to hear that you find our garden furniture to be comfortable, stylish, and well-built. We are, however, sorry to hear that the furniture covers did not reach your expectations; we strive to provide our customers with the highest quality products and so we understand your disappointment. Thank you for being a loyal customer of ours, and we hope to continue to exceed your expectations in the future.

Posted 1 year ago

“we are delighted with the gazebo we purchased the delivery was excellent and the instructions were easy to follow it has finished off our new garden perfectly”

Helpful Report

Posted 1 year ago

Thanks so much for your 5-star rating, Nigel! We are delighted that you are happy with the gazebo and the delivery process. We are thrilled that your new garden is complete with the addition of this product. We thank you for being a returning customer and look forward to serving you again in the future!

Posted 1 year ago

Kettler is rated 4.4 based on 2,324 reviews