Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy trouble free purchase ! Pleased with communication, delivery and product . Time to enjoy !”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating! We are glad that the purchase was easy and trouble free, and that you were pleased with our communication, delivery, and the product. We sincerely appreciate your business. Time to enjoy your purchase!

Posted 1 year ago

“I am afraid we were really disappointed by the quality of the product. We followed the instructions carefully but sadly the seat didn't align with the edges - therefore at one end it sits neatly and at the other end it doesn't.”

Helpful Report

Posted 1 year ago

Thank you so much Katharine for letting us know your experience. We are truly sorry to hear that the quality of the product did not meet your expectations and that the seat did not align with the edges accordingly. We really appreciate your feedback and would like to resolve this for you. Our customer service team will contact you shortly to see how we can help.

Posted 1 year ago

“Delighted with this lovely table. But needed 2 people and longer than advised to build it.”

Helpful Report

Posted 1 year ago

Thank you so much Joan for your 5 star rating of Kettler! We are absolutely delighted to find out that the table worked out great for you. Thank you again for your feedback.

Posted 1 year ago

“Excellent on line ordering service! Quick and efficient delivery.”

Helpful Report

Posted 1 year ago

Thank you so much, Jo, for your five star rating for Kettler! We really appreciate your kind words about our excellent online ordering service and quick and efficient delivery. We also appreciate you being a returning customer - we look forward to helping you out with your future needs!

Posted 1 year ago

“We have had Kettler products in our garden for quite a few years. The mesh furniture is long- lasting, good value and comfortable. Your order process and customer service is excellent too. Delivery fast and items well packed.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Kettler, we truly appreciate it! We are so glad to hear that you have had such a positive experience ordering Kettler products for your garden over the years. We're especially proud of the longevity of our mesh furniture, as well as the comfort and value they provide. Additionally, we are delighted to hear such great feedback about our customer service and delivery process - it's great to know that we have a customer who repeats this experience! Again, thank you for your review and for being a loyal customer!

Posted 1 year ago

“Products amazing customer service terrible”

Helpful Report

Posted 1 year ago

Thank you for your 4 star rating of Kettler! We are glad you are happy with our products, and we apologise for any trouble you had with our customer service. We are grateful to have you as a loyal customer and thank you for your feedback.

Posted 1 year ago

“Great quality”

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Posted 1 year ago

Thank you so much Russell for giving Kettler a 5 star rating. We really appreciate it and are so pleased to hear that you have had such great experience with our products!

Posted 1 year ago

“Great bit difficult to put up broke a part rang up replaced it free of charge very happy customer”

Helpful Report

Posted 1 year ago

Thank you for the 4 star rating, Stephen! We are thrilled to hear that you had a positive experience, and that we could provide a free replacement part for you. We appreciate your feedback.

Posted 1 year ago

“Superb quality furniture. We originally bought a Savoy table and four chairs almost thirty years ago and have only just had to purchase two replacement chairs. We are so pleased with the quality and comfort that we have also bought a Siena bistro set. The furniture is worth every penny and so much more comfortable than modern, low backed cane garden furniture that is all the fashion.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We are delighted to hear that you have been a returning customer for almost thirty years. We are especially pleased that after thirty years you chose Kettler again for your Siena Bistro Set. We understand that comfort and quality is the most important factor when making a purchase and we thank you for your loyalty and for choosing Kettler again.

Posted 1 year ago

“Excellent service. Good quality product. Only bad thing was that the paint on the fire pit table top is very easily scratched”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide your feedback for our Kettler product. We strive to provide the highest quality products and ensure customers have the best experience possible. We value your loyalty and any feedback we get to continue to uphold our standards of excellent service! If you need any further help or assistance, please don't hesitate to reach out.

Posted 1 year ago

“Excellent quality, you get what you pay for.”

Helpful Report

Posted 1 year ago

Thank you for the excellent 5 star rating of Kettler - we appreciate your kind words! We are always pleased to hear that our products meet the expectations of our customers.

Posted 1 year ago

“I have yet to receive my order???”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Lilian. We are very sorry that you have not received your order yet. Our customer service team will look into this and contact you as soon as possible.

Posted 1 year ago

“We only needed new feet for our chairs but the sales team were just as helpful as if we had been buying a whole set of chairs! They checked our photo to make sure we bought the right shape and the feet arrived the next day. Great service, nice people- thank you.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind 5 star rating! We appreciate your great words about our sales team. It's wonderful to hear that the feet arrived the next day and we are so pleased that you were satisfied with the service and the people we have here at Kettler. Thank you for choosing us and we hope to see you again soon!

Posted 1 year ago

“Prompt efficient service”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Kettler! We are thrilled to hear that you experienced prompt and efficient service. We truly appreciate your continued loyalty and support. Thank you for being a returning customer!

Posted 1 year ago

“Tried to order a cushion for my Novero recliner chair for my mother in law but as I live in Northern Ireland there would be a delivery surcharge of £40, which is quite a lot for a £69 cushion. Disappointed as a lot of stockists in NI don't supply the cushions.”

Helpful Report

Posted 1 year ago

Thank you for your feedback on Kettler. We appreciate you taking the time to let us know about your experience. We're sorry to hear that you had to incur a delivery surcharge to Northern Ireland for the Novero recliner chair cushion. Please note that these additional charges are not imposed by us but rather by our couriers. We have no control over the additional charges to certain postcodes set out by them. If you would like any assistance locating a local retailer, please contact our customer service team on sales@kettlerdirect.co.uk. Again, thank you for your feedback and we hope to hear from you soon.

Posted 1 year ago

“Premium brand with a premium service.”

Helpful Report

Posted 1 year ago

Thank you so much Stephen for your 5 star rating of Kettler! We strive to provide our customers with a premium brand with a premium service and we are glad that you have been a returning customer. We thank you for your loyalty.

Posted 1 year ago

“Amazing product, but took so long to build. The table tennis table must have taken two people 6 hours to build. Nothing is put together for you.”

Helpful Report

Posted 1 year ago

Thank you, Emily, for your feedback on Kettler! The product does require assembly however, the comprehensive assembly instructions should allow this to be done fairly swiftly. We truly hope that now your table is assembled, you can enjoy many years of use. We strive to provide high-quality, personalised customer service so that you can have the best possible experience. We would love to help if you have any further questions or concerns. Please do not hesitate to reach out!

Posted 1 year ago

“Great product and service”

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Posted 1 year ago

Thank you, Emma, for your 5-star rating of Kettler! We are so glad you think our product and service are great. We look forward to serving you again in the future!

Posted 1 year ago

“Prompt service.”

Helpful Report

Posted 1 year ago

Thank you so much, John, for your wonderful 5 star rating of Kettler. We are happy to have such a satisfied customer as you. It means a lot to us that you have returned to us for prompt service.

Posted 1 year ago

“I like the chairs and table very much. However, I was not able to buy the Novero footstool/table at the same time which I wanted to use with the multi-position chair. I also wanted to buy the grey cushions for the Novero chair and stool and the grey covers for the two Savita chairs”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your 4 star rating of Kettler! It's great to see that you like the chairs and table. We apologise that you were unable to buy the Novero footstool/table and the other coordinating items at the same time. Please contact our customer service team at sales@kettler.co.uk if you would like help trying to locate the footstool and cushions. Thank you again for your review and we hope you can find the items you are looking for.

Posted 1 year ago

Kettler is rated 4.4 based on 2,371 reviews