Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our Kettler garden furniture products came with a 5 year guarantee. We had to make a claim after 4 and a half years and Kettler could not have been more helpful. Great customer service and thoroughly recommended. Would certainly buy from them again.”

Helpful Report

Posted 5 years ago

“Two of our chairs developed problems on the surface of the arms I contacted customer services for advice on how to repair them but they told me they would replace chairs, as they were still in warranty. Proving it pays to buy well in the first place. We had to wait a while for them to come into stock, but that was no hardship. Thanks for great service.”

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Posted 5 years ago

“When I had a problem with a chair which was rusting under, and splitting the powder coating surface, the chair was exchanged quickly. Well done Kettler.”

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Posted 5 years ago

“Thank you for replacing the outdoor dining room furniture - amazing”

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Posted 5 years ago

“We had two faulty garden chairs. You replaced the whole garden table and chairs as you did not supply the same style anymore. Treated fairly. Thank you”

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Posted 5 years ago

“They have responded swiftly to replacing the item but I am concerned about quality of the products overall. The staining on the arm rests on the chairs seemingly rubs off very easily and we have another chair now that the arm rest is becoming faded. The zips on the cushions are also very delicate and given that we paid over £1000 for the set I would not say it has been a good purchase for the money.”

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Posted 5 years ago

“Replacement service is good, but disappointed in the product. We bought our garden furniture in 2014 And have had 2 warranty claims.”

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Posted 5 years ago

“We have purchased several pieces of Kettler furniture in the past, and when one item began to show rust, Kettler was very prompt in arranging a replacement. Excellent service throughout.”

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Posted 5 years ago

“I have two different sets of Kettler furniture, one for each garden. So comfortable and weather well.”

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Posted 5 years ago

“Set of chairs replaced without quibble under warranty. Excellent customer service.”

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Posted 5 years ago

“Our claim for replacement chairs soon before the 5 year warranty expired was handled very efficiently by the Kettler staff, in conjunction with the department store we originally purchased the furniture from.. We were very pleased with the service and outcome on our claim.”

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Posted 5 years ago

“A sign of a good company is how they handle a customer complaints and warranty claims. My warranty claim was handled quickly, and professionally. The replacement chairs arrived a few days after the claim was processed. I was very happy with the service I received. I have purchased Kettler products in the past and would not hesitate to recommend them and purchase them in the future. There are only a couple of areas I could suggest for improvement. 1. I had trouble registering the claim on your website. I filled in the online form but did not get any confirmation. I eventually telephoned and was given an email address to send the claim details to. 2. I would have be good to get a tracking number from the courier so you could have gone on line and arranged for the parcel to be let in a safe place before they attempted delivery. I was only able to do this after the courier left a card because we were not in to take delivery. Overall I am very pleased with the service. Thank You Robert”

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Posted 5 years ago

“We will recommend your company to anyone! Thank you.”

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Posted 5 years ago

“We received a faulty sofa , this was dealt with promptly and a replacement was sent , really pleased with the service and would recommend”

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Posted 5 years ago

“Had slight rusting problem with outdoor furniture. Kettler replaced the whole set of chairs without a quibble. Thank you”

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Posted 5 years ago

“Sorted out problem with old furniture with a replacement”

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Posted 5 years ago

“Time frame from star to finish of claim 9 weeks ! Had to keep chasing Kettler”

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Posted 5 years ago

“Kettler have honoured their warranty on two occasions. They delivered when they said they would and I’m now enjoying the replacement table and chair set. Very happy 😃”

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Posted 5 years ago

“No quibble replacement of faulty item.”

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Posted 5 years ago

“Excellent after dales service”

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Posted 5 years ago

Kettler is rated 4.4 based on 2,341 reviews