Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,324 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 14th September 2024

Anonymous

Anonymous // 01/01/2019

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“Kettlet Palma duo”

Kettler 1 star review on 8th October 2023

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with Kettler Palma duo covers. We apologise for any issues you have faced and we would like to make things better, as we can see that you have awarded the product 1 star. Could you elaborate on what specific issues you have had as the pictures that you have supplied look like the covers are fine? We would be glad to have the opportunity to help in any way we can.

Posted 1 year ago

“Great quality of this items, service and delivery also brilliant.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating for Kettler! We really appreciate your positive feedback on the great quality of our items, as well as on our excellent service and delivery. We strive to provide our customers with the best possible experience and are pleased to hear that we have achieved this. Thanks again!

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

Thank you so much for your five star rating, Dr! We are thrilled that you appreciated the excellent service that was provided to you here at Kettler.

Posted 1 year ago

“Kettler RHS Protective Bench Cover - Good quality thick fabric, nice colour and protects bench from sun and rain. Very easy to put on and take off.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Kettler! We are thrilled to hear that you are happy with the quality of the thick fabric, nice colour, and protection of the bench from sun and rain. We're glad it was easy to put on and take off.

Posted 1 year ago

“Delivered on time”

Helpful Report

Posted 1 year ago

Thanks for your kind 5-star rating of Kettler! We greatly appreciate that you received your order on time, and we hope that you'll be pleased with the product!

Posted 1 year ago

“Great products with great prices and excellent quality. Fast, helpful and efficient customer service.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating, Natalie! We're thrilled to hear that you enjoy the quality of our products and that you had a pleasant shopping experience with us. We're dedicated to offering great products with great prices alongside excellent quality and fast, helpful and efficient customer service.

Posted 1 year ago

“Terrible, still have not received it and no response from my email”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with feedback on your experience with Kettler. We are sorry that your experience with us was terrible and that you have not yet received your order. We understand how frustrating this can be and would like to make it up to you in some way. Can you please tell us more about your experience so we can address the issues? From what you've written, is seems like we have failed to provide timely shipping and prompt responses to emails. How can we restore your confidence? We would really appreciate it if you could let us know how we can make things right.

Posted 1 year ago

“Every thing is excellent”

Helpful Report

Posted 1 year ago

Thank you, Damon, for giving Kettler a 4 star rating! We appreciate your feedback and are glad to know that everything was excellent.

Posted 1 year ago

“Top quality products with excellent customer service”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler, Alan! We are so pleased to hear that you had such a great experience with us. We strive for excellence in our products and customer service, and we are delighted that you found them to be of top quality. Thank you for your support!

Posted 1 year ago

“The purchasing process of Kettler is easy to navigate and uncomplicated to use. I also had reason to phone Kettler and I was greeted by very nice professional people. The product I decided to buy was garden furniture covers, which arrived on time and were of great quality. I would have no problems recommending kettler as company to any of my family and friends.”

Helpful Report

Posted 1 year ago

Thanks so much, Vincent, for the five-star rating! It's great to hear that you had a positive experience with Kettler, from the purchasing process to the product's arrival. We're so pleased that you had a great customer service interaction with us and that you're happy with the product quality. We truly appreciate you taking the time to give us that positive feedback and will be sure to pass it on to our team.

Posted 1 year ago

“Found what I wanted on the website (teak colouriser and protector. Ordered items and they were delivered promptly.”

Helpful Report

Posted 1 year ago

Thank you so much, Leslie, for your wonderful 5 star rating for Kettler! We're so glad to hear that you found exactly what you were looking for on our website and that it arrived timely. It's great to know that we could help you achieve the kind of teak colouriser and protector you need. Thank you for your support!

Posted 1 year ago

“We bought the Palma Cube Cover, speedy delivery. We already have and love the Kettler Outdoor Palma set and covers.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We are so glad that you are happy with the speedy delivery of the Palma Cube Cover. We are thrilled to hear that you already have and love the Kettler Outdoor Palma set and covers!

Posted 1 year ago

“Replacement for original cover from 3 years ago which had deteriorated.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Simon! We really appreciate your kind words and are delighted to hear that the Kettler cover has replaced the original from 3 years ago and that it is of good quality. We are thrilled to have earned your satisfaction!

Posted 1 year ago

“Garden sofa unravelled in the corner. Made claim to Kettler who sent an acknowledgement and said they would respond within 3 working days. 2 weeks later nothing heard so telephoned. They said claim declined but could not say why. Product not of satisfactory quality and customer service poor.”

Helpful Report

Posted 1 year ago

Thanks so much Jonathan for taking the time to share your experience with Kettler. We appreciate you bringing this to our attention. We're sorry to hear about the issues you encountered with the unravelling garden sofa, the claim you made with Kettler, and the poor customer service following it up. We understand how frustrating this can be and would like to try and make things better. Is there anything else we can do to help? Again, we really appreciate you letting us know about this and we're sorry for any disappointment caused.

Posted 1 year ago

“Quick Efficent Service.”

Helpful Report

Posted 1 year ago

Thank you so much, Anthony, for your 5 star rating of Kettler! We really appreciate your support. We strive for quick and efficient service and are glad to know that you experienced that with us.

Posted 1 year ago

“I was able to speak to someone straight away who was easy to communicate with and very helpful. More companies should be like this!!”

Helpful Report

Posted 1 year ago

Thank you so much, Jonathan, for taking the time to leave a 5 star rating for Kettler! We're delighted to hear that you were able to speak to someone straight away and receive such helpful communication. We are so glad you found our approach to customer service so agreeable. We could not agree more that “more companies should be like this” and thank you for your kind words!

Posted 1 year ago

“Kettler garden furniture is very good although the withdrawal of the 8 seater table is a retrograde step. My son and his wife had to purchase a John Lewes version instead. Touchup paint easy to order and delivered quickly. Not used yet.”

Helpful Report

Posted 1 year ago

Thank you for your 4-star rating for Kettler and your feedback that our garden furniture is very good, although it's unfortunate your son and his wife had to purchase from John Lewes due to the withdrawal of our 8 seater table. We're glad to hear that ordering touchup paint was easy and was delivered quickly. We hope you will be satisfied with your purchase.

Posted 1 year ago

“Very good service”

Helpful Report

Posted 1 year ago

Thank you Brian for your 5 star rating of Kettler! We are delighted to know that your experience with us was positive and that you have found our services to be Very good. We appreciate your feedback and support. Thank you!

Posted 1 year ago

“Looked at cheaper options, but so glad we bought Kettler. The quality is superb.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating! We are delighted to hear that you were satisfied with the Kettler product you purchased. It is a great feeling when customers confirm that their choice was the right one. We truly appreciate your satisfaction and that you looked at cheaper options, yet chose Kettler. The quality is indeed superb and we are delighted that you are happy with your purchase. Thank you again!

Posted 1 year ago

“Ordered a 3 m parasol with LED lights and a Bluetooth speaker and a tabletop patio heater. Both of them arrived extremely quickly but with scratches on but I didn't notice until they were all put together. Otherwise, they both worked extremely well and I'm very pleased with my purchases.”

Helpful Report

Posted 1 year ago

Thank you for your kind 4 star rating, Heather! We appreciate your loyalty and are glad to hear that your ordered items – 3m parasol with LED lights and a Bluetooth speaker, and tabletop patio heater - arrived quickly. Sorry to hear that there were scratches, but we are delighted that they worked well for you. We value your patronage and look forward to special orders in the future.

Posted 1 year ago

Kettler is rated 4.4 based on 2,324 reviews