Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All chairs went rusty still in warrenty, this was months and months ago. Still no replacement so asked for refund and they say the refund isn't their responsibiliary. We are getting no where”

Helpful Report

Posted 4 years ago

“Worst company I have ever dealt with even allowing for problems during this pandemic.We had delivery of some garden furniture in June with one cushion missing which we immediately notified them about. now September and despite many e mails,which I may add they never replied or apologised,still nothing.Never again”

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Posted 4 years ago

“All fine but I was disappointed it took so ping to arrive.”

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Posted 4 years ago

“Absolutely poor service still waiting for a reply to undelivered items not even turned up on delivery day hopefully speaking to higher up the chain”

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Posted 4 years ago

“Kettler's proud boast about "you have bought long lasting first class quality" and "provide you with many years of satisfied use" and "Thermoguard coating is totally weatherproof and maintenance free". These are lies in my view. We bought Kettler in 1997, and they are still in good order. We bought a full set in 2012, and had the 8 chairs replaced in 2014 and again in 2016 due to peeling coating and rust over the whole surface. The replacements are now the same, but the 5 year warranty does NOT cover replacement goods. That means Kettler are now replacing faulty, badly made goods with the same, and refusing to take any responsibility. Their reputation, to me, is of a company now selling shoddy, unfit for use, goods at the same very high price. Let the buyer beware!!!”

Helpful Report

Posted 4 years ago

“I received this text message from you Your Kettler John Lewis Order will be delivered 24/8/20. A signature is required. If you need to change this delivery date, please email trade¡kettler.co.uk It is now 20:15 and I have waited in all day and no delivery arrived and nothing to say why. Other delivery companies give you a time slot and delivery tracking. Not just a date Very disappointing”

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Posted 4 years ago

“Easy to order, came within 10 days, and perfectly fits the piece of furniture it was made for. Will be ordering covers for the chairs as soon as they are in stock.”

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Posted 4 years ago

“Very Poor Quality Product and Service Kettler would do well to remember "a good reputation is hard-won and easily lost" Unfortunately the Kettler name no longer means anything. I have had similar problems to other reviewers. We had a parasol which was rarely used and well looked after. The very low quality tilt button broke after 2 years. We had probably used the parasol 4 or 5 times. I have run out of energy trying to get the problem resolved. A decent company would replace the item - we didn't do anything wrong. It's a manufacturing fault caused by using cheap inappropriate materials for the job it's meant to do. The after care again I'm afraid is very poor. Numerous emails and calls were ignored leaving me to constantly chase up. It almost appears deliberate. Well done everyone at Kettler - I have given up. You should not treat the very people who have supported your business for years so poorly.”

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Posted 4 years ago

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Posted 4 years ago

“Excellent product. Table looks like new❤️”

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Posted 4 years ago

“Shocking customer service. Tell us that they have no stock yet their website is selling all colours. We were also told that it was “unclear” to them as to what weather conditions the parasol could be used in. Surprise surprise, we use it when it is sunny and it has severely faded therefore who’s can you sell a sun parasol when it clearly has no UV resistance and then suggest that it might be used in the wrong weather conditions.”

Helpful Report

Posted 4 years ago

“Bought some Elba garden furniture in the spring. Tried to get a weatherproof cover for the winter. All stockists out of stock in May. Kettler site said restock coming in September. Now it won't be till 2021. I'd have thought you could sell loads of these in autumn/winter when they're most needed. Obviously not.”

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Posted 4 years ago

“No problems”

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Posted 4 years ago

“Full marks to customer service. I had a Kettler garden bench that developed a fault whilst still under guarantee. The bench was collected & a brand new one delivered without any fuss or quibbling. I am very pleased with the replacement & would have no hesitation in buying from Kettler again.”

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Posted 4 years ago

“Excellent value / strong”

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Posted 4 years ago

“I have a brand new Kettler garden furniture set and wanted to stain guard the chair cushions. I looked at Scotchguard initially but then discovered that Kettler did a complete kit of guard and cleaner for a little more than 2 cans of Scotchguard so went for it. I have given the cushions a double spray and So far it all looks good.”

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Posted 4 years ago

“Quality and fit perfect”

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Posted 4 years ago

“Great bin for hot bbq coals. My husband is very pleased with it.”

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Posted 4 years ago

“Disappointed that we good not find our receipt of purchase.i understand the rules but it would have been nice under these circumstances for my chair to have been replaced”

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Posted 4 years ago

“Your company is an absolutely disgrace for selling tiny little bottles of touch up paint for £8.00. The bottle of touch up paint that came with the furniture when I originally purchased it was twice as big as the bottle you have just sent me. I had a little bad luck with one of the chairs during the winter that put a number of chips into the paint work. Unfortunately one bottle I have received isn't going to do much. But charging customers £8 is a damn disgrace. Shame on you. A.Smith”

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Posted 4 years ago

Kettler is rated 4.4 based on 2,341 reviews