Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality says what it does on the tin!”

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Posted 1 year ago

Thank you John for your 5 star rating of Kettler and for being a repeating customer! We are delighted to hear that our product says what it does on the tin and that you appreciate the excellent quality.

Posted 1 year ago

“Fantastic products”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We are thrilled to know that you have been enjoying our fantastic products and continuing to be a loyal customer. It is customers like you that have made Kettler a success and we really appreciate you for it.

Posted 1 year ago

“Great product fast delivery”

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Posted 1 year ago

Thank you so much for your wonderful 5-star rating of Kettler and your feedback regarding great product and fast delivery! We appreciate your loyalty to us as a returning customer!

Posted 1 year ago

“Excellent products and very good customer support.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ketter! We strive to deliver excellent products and excellent customer support, and we are glad that you have had a positive experience. Thank you for being a returning customer!

Posted 1 year ago

“Excellent quality and fit for my table”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We greatly appreciate your feedback and are so glad to hear that you are happy with the excellent quality and fit of your table. We also want to thank you for being a loyal and repeating customer - we truly value your business.

Posted 1 year ago

“Dreadful. Order placed and delivery date given which I changed to 25 May. No delivery of large item although the smaller one was sent by post. I called customer service and asked for callback. No call. Message on 31 May to say delivery delayed despite me not knowing it was scheduled for that day. 1 June no delivery but a customer satisfaction survey! Nobody could be satisfied with this service.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to inform us of your experience with us. We understand the frustration in having the delivery date for the large item changed to 25 May, with no delivery by the end of May, despite having followed up with customer service to ask for a callback. We apologise for the inconvenience and want to make things better. Can you please share with us what we can do to improve our service? Your insights are greatly appreciated.

Posted 1 year ago

“Very happy with the service and the product. The only thing that would be an improvement would be to have something to thread through the loop holes to secure the cover underneath.”

Helpful Report

Posted 1 year ago

Thank you for your 4 star rating of Kettler and your feedback. We are pleased that you are very happy with the service and the product. We really appreciate your bringing up the issue of the loop holes and we assure you that we are working towards finding a solution. We are also delighted that you are a returning customer and we look forward to serving you better in the future.

Posted 1 year ago

“The company bent over backwards to help me; they found my old John Lewis order on their system and, even though it was outside the warranty period, they replaced my damaged outdoor furniture and arranged a prompt delivery. Kat handled the case with kindness and generosity of spirit. Highly recommend the products AND the people.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler. I'm so glad to hear that your experience with the company was so great and their customer service was so outstanding! We really appreciate that you took the time to share your positive experience. All of us here at Kettler are grateful for your kind words and, of course, for your support.

Posted 1 year ago

“easy to find on website, delivered quickly and is a good quality product.”

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Posted 1 year ago

Thank you so much for the 5 star rating of Kettler, David! It's great to hear that the product was easy to find on our website, delivered quickly and is of good quality. We really appreciate your repeat business with us and hope you continue to be satisfied with our products!

Posted 1 year ago

“Delivery prompt. Only had cover on a week but fits well enough. A side zip or Velcro fastening would make it easier for a person to get on by themselves. Much better than the green flimsy cover that came with the table and disintegrated.”

Helpful Report

Posted 1 year ago

Thank you for being a repeat customer and for your 4 star rating of Kettler! We are glad that you were happy with the prompt delivery, and that the cover fits well enough. We apologize that the Velcro fastening would make it easier for you to get on by yourself, and we appreciate your feedback as always!

Posted 1 year ago

“Speedy delivery and the paint did the job . You can barely see where it’s been used. Remember to use a primer first , it will help to key the paint to the surface.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Kettler! We're so glad to hear you had a great experience with our speedy delivery and the paint doing the job. We always recommend using a primer first, and we are delighted that you have found this helpful. We value your loyalty and appreciate that you are a repeat customer.

Posted 1 year ago

“Excellent product and very quick delivery”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Kettler! We are glad to hear that you have had such an excellent experience with our product and were impressed by our quick delivery. We are also delighted that you have been a repeat customer and continue to trust Kettler. Once again, we thank you for your kind words and 5 star rating.

Posted 1 year ago

“Excellent service from purchase to delivery. Great communication throughout”

Helpful Report

Posted 1 year ago

Thank you so much for your excellent 5 star rating of Kettler! We appreciate that you've been a returning customer and your experience from purchase to delivery was excellent along with great communication throughout. We could not be more pleased!

Posted 1 year ago

“We have now erected our Henley patio table and have two comments: 1. The bolt holes in the legs and the threaded studs under the table top were overpainted and we had to clean them up running an M6 tap and die down the threads. As most people wouldn't have these tools this should really have been done at the factory. 2. The intermediate frame to which the legs are screwed has a nice little "Up" arrow stuck on it. We started to assemble the table with this facing up (towards the table top) before finding that it was exactly wrong! Reassembling the table with the "Up" pointing "Down" did the trick. Otherwise the table is very nice. We were annoyed initially to be quoted an additional delivery charge of over £100 but thank Abi for sorting it out. Otherwise 5-star service.”

Helpful Report

Posted 1 year ago

Thank you so much Nancy for the 4-star rating of Kettler and your important feedback. We appreciate your loyalty as a returning customer, and your comments about the painting and pointing are very important to us - we're sorry that this happened and will pass your feedback on to try to improve the process for others. We're glad to hear that you were satisfied with the table, and we're glad that Abi could help you with the delivery. Thank you for being a valued customer!

Posted 1 year ago

“I needed to order replacement covers for my corner unit. Customer services were very helpful with my enquiries and quick to respond to my emails.”

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Posted 1 year ago

Thank you Mrs DeVlugt for your wonderful 5 star rating of Kettler. We are so glad that customer services were able to assist you with your enquiries and were quick to respond to your emails. We appreciate your valued loyalty as a repeat customer!

Posted 1 year ago

“I received such good advice - and an email confirming all the details - that I felt confident to tackle the refurbishment of my Kettler garden furniture. It looks absolutely lovely and brand new, again. It was easy to follow the guidance I was given. Thankyou, Kettler :)”

Helpful Report

Posted 1 year ago

Thank you Clare, we are delighted to hear that you had such a positive experience with Kettler and the advice you received. We are so pleased that you were able to bring your garden furniture back to life with our guidance; it looks absolutely fantastic! We would like to thank you for this 5 star rating and are delighted to hear that it was such an easy process. Thank you for your kind words, Kettler :)

Posted 1 year ago

“Very helpful lady on telephone and her help enabled me to make purchase knowing the cover would fit our table .”

Helpful Report

Posted 1 year ago

Thank you so much Diane for your five star rating of Kettler! We truly appreciate your acknowledgement of our customer service representative for being very helpful on the phone and we are very glad that they have helped you to make your purchase. We really appreciate our repeat customers such as yourself and we thank you for your continued loyalty!

Posted 1 year ago

“Efficient dispatch . Bottle arrived in Jiffy bag and there had been a small leak at the screw cap into the bag .”

Helpful Report

Posted 1 year ago

Hi Debbie, Thank you for sharing your feedback about Kettler. We take our customers' feedback seriously and are always looking for ways to improve the quality of our products and our service. We are glad to hear that you are satisfied with the delivery process and appreciate your kind words about our company. We work hard to make sure our customers have the best experience with us, and your feedback helps us to continue growing and providing a quality product. We are sorry to learn of a leak with your delivery, and if you require a replacement please contact our team on 01527 588997 and we will be happy to help Thank you again for taking the time to share your thoughts with us. If there is anything more we can do to improve your experience, do not hesitate to reach out. Kind regards, Kettler

Posted 1 year ago

“Excellent service. Quick delivery. Highly recommended.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating for Kettler! We really appreciate your feedback and we're so glad you were happy with both our excellent service and quick delivery. We strive to provide the best customer experience and are delighted to hear you would highly recommend us.

Posted 1 year ago

“Excellent products, competitive prices excellent on line order and delivery service”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating of Kettler, Alan! We truly appreciate your loyalty. It's wonderful to read that you found our products excellent, our prices competitive, and our online order and delivery service to be simply excellent. We appreciate the fact that you are a repeating customer; it means a great deal to us. Thank you!

Posted 1 year ago

Kettler is rated 4.4 based on 2,371 reviews