Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,324 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 14th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products. Metal chairs and tables last for years outside. Had a slight chip on a chair and the touch up paint worked perfectly.”

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Posted 1 year ago

“So much better quality than the first one we bought, good weigh matetial, only down side is the eyelet don't go through to the inner side and am reluctant to push a hole through,with the high winds we seem to be having worried it would tear.”

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Posted 1 year ago

“Does the job it’s meant to do - but a lot thinner than the updated models”

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Posted 1 year ago

Thank you so much for your 5-star rating of Kettler! We appreciate the fact that you acknowledged that the product does the job it’s meant to do. We want to thank you for being a loyal and repeat customer and for your kind words. Thanks again for your positive review!

Posted 1 year ago

“Well produced outdoor furniture”

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Posted 1 year ago

Thank you Steve for taking the time to rate Kettler 4 stars! We are pleased that you appreciate our ‘well produced outdoor furniture’ and we thank you for being a returning customer.

Posted 1 year ago

“Bought some garden furniture the glass for the table was damaged. To replace it I was told I had to disassemble the table to allow for a replacement even though there was nothing wrong with the table. I only wanted the glass. Ludicrous!!”

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Posted 1 year ago

Thank you for bringing to our attention the issue with your garden furniture glass. We apologize for any inconvenience this may have caused you. We understand that you were informed that the glass for the table cannot be shipped separately and that you need to disassemble the entire table to replace it. We apologize for any confusion or frustration this may have caused you. We would like to clarify that due to safety concerns during shipping, it is not recommended to ship the glass separately as it may break during transit. We understand that you only require the glass, however, we advise that a whole replacement table is required to ensure that the glass is delivered to you in a safe and undamaged condition. Our main priority is to ensure that our customers receive products that meet our quality standards and arrive in perfect condition. We appreciate your understanding in this matter and we hope that you will continue to enjoy your garden furniture for many years to come. If you have any further questions or concerns, please do not hesitate to contact us.

Posted 1 year ago

“Very pleased to easily select the spare parts for our Kettler garden furniture, which is still in excellent condition, due to the quality of your products. Small item of legcaps for the chairs, but so pleased we were able to receive them and keep the furniture in good condition.”

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Posted 1 year ago

Thank you, Dorothy, for your positive review of our Kettler products! We are very pleased to hear that you were able to easily obtain the spare parts for your garden furniture, which remains in excellent condition with our high-quality products. We are glad that you were able to receive the small item of legcaps for the chairs!

Posted 1 year ago

“Arrived quickly, product great and as expected.”

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Posted 1 year ago

Thank you so much, Tracey! We are thrilled to hear that our Kettler arrived quickly and you were happy with the product - it is exactly as you expected! We appreciate your returning to us as a customer and value your 5 star rating.

Posted 1 year ago

“An excellent product and service experience. I would have no problem in recommending Kettler.”

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Posted 1 year ago

Thank you so much Keith, for your 5-star rating of Kettler! We're so pleased that you continue to have such an excellent product and service experience with us. Your feedback is greatly appreciated! As a returning customer, we're grateful that you have put your trust in us and we look forward to helping you again in the future.

Posted 1 year ago

“Absolutely shocking company. Paid over £2100 for the Palma furniture range. We are now waiting for our 4th replacement fire pit table as they either arrive faulty (leaking gas) or scratched and dented. The courier they use will not deliver on weekends so I have to keep taking days off work to receive the multiple replacements. They also sent one of the replacements to the wrong address, so not only did I waste a day off work waiting in for it, I then had to wait another week for another table to be delivered which surprise surprise also arrived damaged. There is no quality control on their products whatsoever. They refuse to give any form of good will gesture unless I accept the faulty table! You would expect much better quality and service when paying thousands of pounds for your furniture, but they obviously couldn’t care less. All they say is “sorry for the inconvenience” AVOID AT ALL COSTS!!!!!”

Helpful Report

Posted 1 year ago

We're sorry to hear that you have had a negative experience with our company. We take customer service very seriously, and we would like to address your concerns regarding the proposed resolutions and good will gestures which have been offered to you and the quality of our products. We do apologize if there was any confusion regarding the resolution of the issue. Our policy is to always offer a resolution that is acceptable to the customer, and we strive to do so in a timely and efficient manner. We do not require customers to accept a faulty table as a precondition to receive any form of good will gesture. From reviewing the interactions that you have had with our customer service team, we can see that you reported an issue in October with the gas valve on the table you received in June and we promptly replaced the table for you in November. In April you have contacted our team again to advise that there is delivery damage on the table that you received in November. From these correspondences we can see that you have been offered a 10% damage allowance for the reported scratches to your table which you declined and opted for another table. This has been delivered and you have once again found a scratch on the table. We recognise that this must be very frustrating and in acknowledgement of this, and the series of issues that you have had, you have accepted a discount of 25% off your table and a replacement so, it is disappointing to read that you feel that your complaint has not been addressed and that you haven’t been offered anything in recognition to your inconvenience. Regarding the quality of our products, we take great care to ensure that they are of the highest possible quality before they leave our warehouse. However, we understand that sometimes issues can arise during transit or delivery. If any of our customers receive a faulty product, we will do our best to offer a satisfactory resolution and this is also why we are proud to offer a 3 year warranty on our Palma products. We value your business and would like think that you will be satisfied with your replacement table when it arrives on the 5th May.

Posted 1 year ago

“Al very good”

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Posted 1 year ago

Thanks for the 5-star rating, Michael! We really appreciate your loyalty and we're glad you're enjoying your Kettler product. We look forward to your next purchase with us! Al very good indeed! Thanks for being such a great customer.

Posted 1 year ago

“Goods arrived as requested”

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Posted 1 year ago

Thank you so much for your 5-star rating of Kettler! We are delighted to hear that your goods arrived as requested and that you are a loyal and repeating customer. Thank you for your continued support and we look forward to serving you again!

Posted 1 year ago

“Excellent customer service. If only every company was as helpful and efficient.”

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Posted 1 year ago

Thank you for the 5 star rating, Alan! We're pleased to hear that you appreciate our excellent customer service and found us to be helpful and efficient. Thank you for being a loyal customer of Kettler and for returning to us for your needs. We truly appreciate your support.

Posted 1 year ago

“My table tennis table arrived on Monday. The delivery men placed it against the wall. It blew over and pierced a hole in the side of the box making a hole in the table. It’s useless and I haven’t even taken it out of the packing. This is obviously a problem others have had. Why don’t you use more substantial packing material to protect your tables? Is it possible to get a replacement top or do I have to throw the whole table away in the tip?”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you so much for taking the time to provide us with such helpful feedback. We apologize for the unfortunate incident that happened with your table tennis table. It's concerning to learn that it blew over and punctured a hole in the box, making a hole in the table, rendering it useless. We're very sorry that this happened and would like to offer our sincerest apologies. We’re very curious why you think our packing materials are not substantial enough. Is there anything that we can do to make it better? We also understand you wanting to know if you can get a replacement top or if you have to throw the whole table away in the tip. Please contact our team at aftersales@kettler.co.uk and we will be sure to see if we can help. Please don't hesitate to reach out to us if you have any further queries. Thank you. Sincerely, Kettler GB

Posted 1 year ago

“The Kettler furniture which we bought from a local supplier is very good quality. The customer service from Kettler is very efficient and friendly. I would buy from them again. we are very satisfied.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler. We are delighted to hear that you are very satisfied with the Kettler furniture you bought and the customer service you received from them. Thank you for your continued loyalty and for recommending us to others.

Posted 1 year ago

“Bought outdoor furniture covers....very good quality, well made, good fit”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler, Geoff! We are so glad to hear that you are happy with the outdoor furniture covers you have purchased from us; it's fantastic to know that you have found the quality to be very good, the fit well made, and the fit good. We appreciate you for being a loyal customer!

Posted 1 year ago

“Fab furniture, excellent service.”

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Posted 1 year ago

Thank you so much, Roy, for your generous 5-star rating of Kettler! We appreciate your feedback and are delighted to hear that you had an excellent experience with our furniture and service. We value your loyalty and thank you for choosing Kettler again!

Posted 1 year ago

“Not impressed at all with the service provided”

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Posted 1 year ago

Thank you for taking the time to let us know about your experience with Kettler, Bernard. We apologize for the issues you encountered, and we appreciate the feedback you have provided. It's important for us to understand what we can do to improve the service we provide. Could you let us know what are some areas we should focus on to make sure this type of experience doesn't happen again? Thank you for your time and feedback.

Posted 1 year ago

“Great products. A little on the expensive side but will last for years. Order delivered very quickly”

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Posted 1 year ago

Thank you so much for your five-star rating of Kettler, Freda! We really appreciate your loyalty to our company, and it's great to hear that our products are built to last. We understand that they may be on the pricier side, but it's comforting to know that you're getting quality for your money. Plus, we're happy to hear that your order was delivered quickly! Thanks again for being a part of the Kettler family.

Posted 1 year ago

“Easy to navigate website. Table cover arrived quickly and well packed. We haven't used it yet but it looks good quality. Great service. Thank you”

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Posted 1 year ago

Thank you for your 5 star rating for Kettler! We are so glad to hear that our website was easy to navigate and that the table cover arrived quickly and well packed. We appreciate your loyalty and thank you for being a repeating customer - we look forward to working with you in the future!

Posted 1 year ago

“Ordered a replacement stool cushion and it came within a couple of days from ordering”

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Posted 1 year ago

Thank you so much, Jacki, for your 5 star rating of Kettler! We really appreciate your loyalty as a customer. We're glad to hear that you had a great experience ordering a replacement stool cushion and we appreciate the fact that it arrived within a couple of days! Thank you for continuing to choose us as your go-to source for quality products!

Posted 1 year ago

Kettler is rated 4.4 based on 2,324 reviews