Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Re previous review about my Kettler steamer chairs (purchased through John Lewis) - Thank you to a lovely gentleman in the Kettler Customer service department who contacted me after my review to sort out the situation. A perfect example of customer service and turning a negative situation in to a positive outcome. Now a very Happy customer.”

Helpful Report

Posted 10 months ago

Thank you so much for your fantastic 5-star rating of Kettler! We greatly appreciate your support and are thrilled to hear that you had a positive experience with our customer service department. We're delighted that we were able to resolve the situation and turn it into a positive outcome for you. Your satisfaction means the world to us, and we're truly grateful for your kind words. Thank you again for choosing Kettler, and we're so happy to have you as a very happy customer!

Posted 10 months ago

“I had an issue with a kettler product that I purchased via John Lewis. In life you genuinely find out how good a company is when you have an issue. After posting a review online a lovely gentleman from Kettler contacted me directly and successfully sorted out the situation turning an unhappy customer in this a happy one. Positive experience and great customer service.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that we were able to resolve the issue you encountered with your Kettler product purchased through John Lewis. At Kettler, we strive to provide top-notch customer service, and it's wonderful to know that our efforts made a positive impact on your experience. We truly appreciate your kind words and your continued support. If you ever have any further questions or concerns, please don't hesitate to reach out to us. Thank you again for choosing Kettler!

Posted 10 months ago

“Cover fits perfectly. Would have given 5 Stars if the product was 100% correct as advertised. The cover came without the 'Draw string/toggle to secure cover' Kettler cusromer service were very good and kindly resent but unfortunately the same issue. I gave up and instead just placed a decorative stone on the table to hold the cover down during light winds. Please see photo attached where I have added a red arrow pointing to clear illustration the 'Draw string/toggle to secure cover', from the storage bag.”

Helpful Report

Posted 10 months ago

“Great product. You do need to concentrate on the instructions howegver.”

Helpful Report

Posted 10 months ago

Dear Jenny, Thank you so much for taking the time to rate Kettler with 5 stars! We truly appreciate your positive feedback and are thrilled to hear that you consider our product great. We're constantly striving to provide exceptional products to our customers, and your review validates our efforts. We understand that our instructions might be a little challenging at times, but we appreciate your advice to concentrate on them. Our team is continuously working on improving the clarity and comprehensibility of our instructions to ensure our customers have a smoother experience. Thanks again for your support and for choosing Kettler! If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

Posted 10 months ago

“I didn’t think the tent pole for the cover very good can’t keep it to stand up”

Helpful Report

Posted 10 months ago

Hi Lynne,Thank you so much for your 4-star rating of Kettler! We greatly appreciate your feedback. We apologise for any inconvenience caused regarding the tent pole for the cover. We understand that it may be frustrating when it doesn't keep the tent properly standing up. We will take this into consideration and work towards improving the design. Your support and feedback are invaluable to us. If you have any further suggestions or concerns, please feel free to reach out to us. We are here to assist you in any way we can. Thank you again for choosing Kettler!

Posted 10 months ago

“Kettlers is an excellent firm to deal with. They acted promptly with great politeness and were exceptionally pleasant to talk to as well as the kindness of their emails. I have to say this was greatly appreciated in an age where good manners do not seem to matter anymore. As a ps, my replacement table was delivered ten minutes early of their expectation which was on Easter weekend, battling through the M25 and M20!! Yes I am well pleased.”

Helpful Report

Posted 10 months ago

Thank you for your amazing 5-star rating! We are delighted to hear that you had such a positive experience with Kettler. It was our pleasure to assist you promptly and with great politeness. We truly value good manners and aim to provide exceptional customer service. We are glad that you appreciated the kindness of our emails. It's fantastic to know that our delivery exceeded expectations, especially considering it was over the Easter weekend and battling through the M25 and M20! We are thrilled to have made you well pleased. Thank you again for choosing Kettler!

Posted 10 months ago

“This was a repeat purchase as we have been very pleased in the past. Very quick and efficient service. The only issue was the size of the box the corner unit was delivered in. It caused a massive headache as it wouldn't fit through any of the doors or gate, requiring it to be lifted over the fence by 3 burly men at great effort. Otherwise great.”

Helpful Report

Posted 11 months ago

Dear Sue, Thank you so much for your wonderful 5-star rating of Kettler! We truly appreciate your support and are thrilled that you had another positive experience with us. We want to apologise for the inconvenience caused by the size of the box that the corner unit was delivered in. We're sorry for the headache it caused and the effort required to get it over the fence. Rest assured, we have taken note of your feedback. We sincerely appreciate your loyalty as a repeat customer and your kind words about our quick and efficient service. We will continue to strive for excellence to consistently meet your expectations. Once again, thank you for choosing Kettler. We value your business and are grateful for your support.

Posted 11 months ago

“Good discounted price. Excellent delivery service. Product was easy to assemble. States 4 people, but 2 is sufficient. Well packaged , no damage. Simple instructions. Happy with Product. Will need to see how it weathers.”

Helpful Report

Posted 11 months ago

Thank you so much for your amazing 5-star rating of Kettler, David! We truly appreciate your kind words and we're thrilled to hear about your positive experience with our product. We're glad that you found it easy to assemble and that it was well-packaged with no damage. It's also great to hear that our delivery service impressed you. We hope our product continues to meet your expectations, and we're confident it will weather well. Thanks again for choosing Kettler, and we look forward to serving you again in the future!

Posted 11 months ago

“Products are great ordering spares is great but postage seems a bit long still not received my spares order booked 13th now 20th”

Helpful Report

Posted 11 months ago

Dear Lorraine Thank you so much for your glowing review and for choosing Kettler for your spare parts needs. We're thrilled to hear that you're satisfied with the quality of our products and that you find our spare parts ordering process convenient. We're sorry to hear that you've experienced a delay in receiving your spare parts order. We understand the importance of timely delivery, and we apologise for any inconvenience this delay may have caused. Rest assured, we are actively working with our shipping partners to ensure that orders are processed and delivered as quickly as possible. If you could kindly provide us with your order details by contacting the team on 01527 588997, we will investigate the status of your shipment and ensure that it is promptly resolved. Your satisfaction is our top priority, and we want to make sure that your experience with Kettler continues to exceed your expectations. Thank you once again for your positive feedback and for your patience as we work to resolve this issue. If you have any further questions or concerns, please don't hesitate to reach out to us directly.

Posted 11 months ago

“The product was fine but I won't order agaon from Kettler because you use TNT as your delivery partner. Waiting in all day for something that doesn't arrive and no way to get updates is tedious and unprofessional.”

Helpful Report

Posted 11 months ago

Dear Ruth, Thank you for taking the time to share your feedback regarding your recent experience with Kettler. We sincerely apologise for any inconvenience you encountered with the delivery process via TNT. Your feedback is invaluable to us as we continuously strive to improve our services. We understand that waiting for a delivery that doesn't arrive as scheduled can be frustrating, and we apologise for any inconvenience this may have caused. We acknowledge the importance of timely and reliable delivery, and we are actively working with our delivery partners to address any issues and improve communication regarding delivery updates. While we regret that your experience with the delivery process has led you to reconsider future orders with Kettler, we hope you'll consider giving us another chance in the future. We are committed to providing a seamless and positive shopping experience for all our customers, and we would welcome the opportunity to regain your trust. If you have any further concerns or feedback, please don't hesitate to reach out to us directly. We value your input and are here to assist you in any way we can. Thank you again for bringing this matter to our attention, and we appreciate your understanding and patience.

Posted 11 months ago

“Excellent Service. Product as described and fits perfectly. Very pleased”

Helpful Report

Posted 11 months ago

Dear Susan, Thank you so much for your outstanding 5-star rating of Kettler! We greatly appreciate your feedback and are thrilled to hear that you had an excellent experience with our company. We are delighted to know that you found our service to be exceptional and were satisfied with the product you received. Your comment about the product fitting perfectly brings us immense joy as customer satisfaction is our top priority. Once again, thank you for choosing Kettler and for taking the time to share your positive experience with us. We look forward to serving you again in the future.

Posted 11 months ago

“My order was delivered very quickly”

Helpful Report

Posted 11 months ago

Dear William, Thank you so much for your fantastic 5-star rating of Kettler! We truly appreciate your kind words and continued support as a loyal customer. "My order was delivered very quickly." We are delighted to hear that your order arrived promptly; customer satisfaction is our top priority, and we are glad we were able to meet your expectations in terms of efficient delivery. Once again, we want to express our gratitude for choosing Kettler. We look forward to serving you again in the future.

Posted 11 months ago

“We recently purchased a Fiji garden set and hardwood care. Our interactions with Kettler have been very positive and queries during the purchase process were answered promptly. We are really pleased with the service we received.”

Helpful Report

Posted 11 months ago

Dear Peter, Thank you so much for your fantastic 5-star rating of Kettler! We're thrilled to hear that you recently purchased a Fiji garden set and hardwood care and that your interactions with us have been positive. At Kettler, we strive to provide exceptional customer service, so it's delightful to know that your queries during the purchase process were answered promptly. We're thrilled that you are pleased with the service you received. We truly appreciate your support and hope you enjoy your new garden set and hardwood care. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thanks again for choosing Kettler!

Posted 11 months ago

“Great service”

Helpful Report

Posted 11 months ago

Dear David, Thank you so much for giving Kettler a 5-star rating! We are thrilled to hear that you had a great experience with us. Great service is our top priority, and we are delighted that it resonated with you. We always strive to provide the best service to our valued customers like you. Once again, thank you for choosing Kettler and for taking the time to share your positive feedback. We greatly appreciate your support.

Posted 11 months ago

“I already had a table and two chairs that l purposed last year and decided to buy two more chairs”

Helpful Report

Posted 11 months ago

Dear Margaret, Thank you so much for your wonderful 5-star rating of Kettler! We are thrilled to hear that you are satisfied with our products. Your additional purchase demonstrates your trust in Kettler's quality and we are delighted to have met your expectations once again. We appreciate your continued support and look forward to serving you in the future.

Posted 11 months ago

“Early days but the loungers look well made and worth the money. We have other products like umbrellas and outdoor dining sets which are lasting well”

Helpful Report

Posted 11 months ago

Dear David, Thank you so much for your glowing 5-star review of Kettler! We really appreciate your feedback and are thrilled to hear that you are enjoying our loungers. It's great to know that you find them well made and worth the investment. We're thrilled to have you as a satisfied customer and we hope you continue to enjoy our products for years to come. If there's anything else we can assist you with, please don't hesitate to let us know.

Posted 11 months ago

“Quality item forget the cheap stuff this will last longer”

Helpful Report

Posted 11 months ago

Dear Mark, Thank you so much for taking the time to give Kettler a 5-star rating. We truly appreciate your support and feedback. We couldn't agree more with your comment about our product being a quality item that outshines the cheap alternatives. We firmly believe in providing our customers with long-lasting and durable products that stand the test of time. Once again, thank you for your kind words and for choosing Kettler.

Posted 11 months ago

“Great garden furniture. Delivery when you said and driver very helpful.”

Helpful Report

Posted 11 months ago

Hi Ian, Thank you so much for giving Kettler a 5-star rating! We truly appreciate your positive feedback. It's great to hear that you found our garden furniture to be of excellent quality. We also strive to ensure timely delivery, and we're glad to know that it met your expectations. Our driver will be thrilled to hear that you found them helpful. Thank you again for your support and for choosing Kettler. We look forward to serving you in the future.

Posted 11 months ago

“The cover for a table tennis table is badly designed with no proper means of securing it.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your feedback with us regarding our Kettler table tennis cover. We genuinely appreciate your honesty as it helps us to identify areas where we can improve our products and services. We're sorry to hear that you found the design of our table tennis cover lacking in proper means of securing it. Ensuring the functionality and quality of our products is incredibly important to us, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we will certainly take it into consideration as we continue to refine and improve our product designs.

Posted 11 months ago

“Excellent service, delivery, delighted with our purchase of garden table”

Helpful Report

Posted 11 months ago

Dear Marian, Thank you so much for your exceptional 5-star rating of Kettler! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with our service and delivery. We are delighted that you are satisfied with your purchase of the garden table. Your satisfaction is our utmost priority, and we are here to assist you with any future needs or questions you may have. Once again, thank you for choosing Kettler, and we hope to serve you again in the future.

Posted 11 months ago

Kettler is rated 4.4 based on 2,371 reviews