Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,350 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent order back as I ordered the wrong items awaiting refund .”

Helpful Report

Posted 7 years ago

Hi Joanne, We are sorry to hear about your bad experience buying Kettler spare parts. If you would like to speak to someone to order the correct items, please contact our spares department on 01527 588 981 for assistance.

Posted 7 years ago

“I took delivery of the replacement garden furniture on Thursday 9th and all was to my satisfaction. I cannot let the event pass without bringing to your attention the excellent attitude, manner and helpfulness of the gentleman who delivered and assembled the two tables in particular. As I mentioned I could not have been any help following surgery. He is a credit to you and I should be obliged if you would bring my comments to his attention. Finally you and your company are to be congratulated on the way and with the efficiency you have dealt with the problem. If only all companies displayed the same level of understanding and customer service, British firms would indeed be healthy. None of us can vouch for everything in life and problems beret us all. But it is how they are addressed that matters. Your response was first class and I recommend you to all I meet in family and friendship. I have advised the Garden Centre staff of this also.”

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Posted 7 years ago

“Good advice and a quick delivery”

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Posted 7 years ago

“10 out of 10 for everything to do with my order”

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Posted 7 years ago

“Very quick - order perfect”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Help! 2 or 3 days out of guarantee two of my garden chairs failed. I rang the firm and from then on it was a dream. I still had my invoice obviously so able to prove ownership I provided photos of the damage, after which I was told that they would be very happy to replace my chairs, sadly it was the end of summer, Again no worry I was assured when the new stock came in during January 2017 I would hear from them, I did I was contacted and a date for delivery was made at our convenience I was provided with labels for returning the damaged goods, they were delivered Tuesday and the damaged ones collected the following day. The service provided was exceptional and everyone was so helpful, I shall have hesitation in buying any of their products in the future.”

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Posted 7 years ago

“Great speedy service Thanks”

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Posted 8 years ago

“Free delivery, quality product, prompt delivery. Less than half price advertised on Amazon. Buying direct made perfect sense. Great service and a great company making fantastic table tennis equipment.”

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Posted 8 years ago

“From order to delivery in less than 22hours fantastic service”

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Posted 8 years ago

“I was initially unsure who to contact to obtain a replacement power lead for my machine. The response from Kettler was very prompt and the delivery only took a few days. Excellent customer service received. Would recommend without hesitation”

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Posted 8 years ago

“Good customer service.”

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Posted 8 years ago

Kettler is rated 4.4 based on 2,350 reviews