Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,386 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,386 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

Write Your review

Tell us how Kettler made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next day delivery of touch up paint. Excellent coverage”

Helpful Report

Posted 7 years ago

“Replacement net arrived quickly and easy to install .”

Helpful Report

Posted 7 years ago

“At the time of writing (5.25 pm on Tuesday 18th April 2017) the goods have not arrived. There seems little point in reviewing them beyond praising the alacrity of whatever function within Kettler solicits reviews. Hopefully, the goods will arrive tomorrow. Please chase them up.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to review Kettler. Due to the bank holiday weekend the processing of the spares orders would have been put back. The item should be with you shortly. If you have any further problems please do not hesitate to call our sales team on 01527 591901. Many thanks.

Posted 7 years ago

“No charge for delivery and very prompt despatch.”

Helpful Report

Posted 7 years ago

“I love my Kettler furniture! Buying the repair kit was more 'belts than braces' just to insure against any future accidental damage. It arrived very quickly. Thank you. Nicola”

Helpful Report

Posted 7 years ago

“Replacement net fitted perfectly. Always go for a genuine OEM part, you can't go wrong.”

Helpful Report

Posted 7 years ago

“In a previous review I did not mention the carrier Kettler uses for delivery and collection. They are called Panther Carrier and the driver and his assistant were so courteous, polite, careful and generous with their time to set up the furniture and remove all the shipping materials. I highly recommend this carrier and thank Kettler for using such a responsible and accurate service. Accurate in the sense they emailed me the day before to give me a time slot, reconfirmed later that evening, sent a text the morning of the delivery and then called to let us know they were a few minutes away. And the driver and his associate would not even stop for a cuppa since they didn't want to make the next appointments late. Very very impressive.”

Helpful Report

Posted 7 years ago

“We needed to replace some outdoor furniture which had started to rust. Not only did they replace the entire set but they allowed us to keep the original table for no additional costs and also changed our parasol. We were most impressed by the personal service and the consideration they showed us, even without a receipt.”

Helpful Report

Posted 7 years ago

“Little disappointed really. Ordered some touch up paint for mesh furniture only to receive the smallest of samples for £8.”

Helpful Report

Posted 7 years ago

Hi Robert, We are sorry to hear that you are disappointed with our product. We have taken your comments on board and will look into how we can improve our service. Thank you for taking the time to comment.

Posted 7 years ago

“I bought replacement foot caps for four chairs. They were a tight fit. I warmed the caps in hot water then stretched them by pushing them onto the handle of a large screwdriver - they then slipped on without difficulty.”

Helpful Report

Posted 7 years ago

“Great product, well priced, excellent service”

Helpful Report

Posted 7 years ago

“We had an issue with some garden furniture which developed rust patches within its guarantee period. Our seller (Gates garden centre) put us in touch with Kettler who asked for photos by email. Once they had these, they very promptly arranged replacement of the affected items and collection of the old ones. OK, it's not good to have this kind of issue; but the promptness and effectiveness of the customer service made this a positive experience.”

Helpful Report

Posted 7 years ago

“Thank you Jason,customer satisfaction certainly is very important to you and your company. I contacted Kettler ,a little tongue in cheek,i purchased a garden set of 8 chairs table ,seat covers etc in July 2012,taking them out of the garage last week [getting ready for summer] I noticed one chair was showing signs of rust ,informed Jason , also mentioned one other chair had a small patch of rust,the table and remaining 6 chairs were as good as new,without hesitation Jason arranged collection of the faulty chairs replacing them the following day with new ones.If you are thinking about a purchase from this company DONT HESITATE there quality and pride in customer satisfaction is a credit to them. Thank you John Mead”

Helpful Report

Posted 7 years ago

“I bought the touch up paint. Have not tried it yet.”

Helpful Report

Posted 7 years ago

“Although I purchased the wrong item, I was very impressed with the response to my email query regarding the item. They were very helpful in redirecting me to the correct website.”

Helpful Report

Posted 7 years ago

“Purchased your touch up paint, not used yet but your ordering service & delivery was very good. Thank you.”

Helpful Report

Posted 7 years ago

“Great,speedy service.No complaints.”

Helpful Report

Posted 7 years ago

“New steering wheel was a better and much stronger replacement than original as the moulding was completely rounded. Fitted in 5 minutes no problem and with quick delivery solved our problem in a jiffy. Great to own a quality product with readily available so are parts which seems a rarity these dates 10/10 thanks.”

Helpful Report

Posted 7 years ago

“Ordered a new drive belt for my very old Kettler CTR Cross-Trainer on-line. Pleased to say it was delivered within 48hrs, fitted and the machine is now back in action! Great service and really easy to buy on-line through the web-site.”

Helpful Report

Posted 7 years ago

“Small bottle of touch up paint ( nail varnish size) very expensive at £8 , but cannot fault the product or speed of service.”

Helpful Report

Posted 7 years ago

Kettler is rated 4.4 based on 2,386 reviews