Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Put together the table and some pieces snapped and fell off - need to order replacement parts. Please advise on how to do this.”

Helpful Report

Posted 2 years ago

“Touch-up paint arrived very quickly. Thank you.”

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Posted 2 years ago

“We purchased the kettler panalsol at a cost of over £1,000 and paid to have it installed. The drain holes in the shade panals appear to be in the wrong position and with just a shower of rain water pools either side of the drain holes. I have contacted kettler with pictures of the problem only to be told to remove the panels if it rains! With the weather here so changeable we would be removing them every other day. Disappointed that though having seen the problem of where the drain holes are and where the water pools we weren’t offered a better solution. As an elderly couple our shoulders aren’t as good as they were and it’s challenging taking them down every time rain predicted”

Helpful Report

Posted 2 years ago

“We ordered the white wash with grey cushions from our local garden centre(Whitehall Garden Centre, Whitchurch, Bristol). We chose Kettler as we felt this was a well known quality design. Very happy with the design of this compact garden set… BUT… not so happy with after sales service! Within a few weeks (& little use) noticed that one of the chair seat cushions has a hole along one of the seams in the cushion. Contacted our local garden centre where purchase was made, sent photographic evidence & they have liaised with Kettler. We were told a replacement cover would be sent to us. Happy with this…until we have now been told that NO cover available until JANUARY 2023! VERY VERY poor after sales care. It was quite an investment for us, purchase made after LOTS of research. Confidence in Kettler now not great.”

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Posted 2 years ago

“Excellent products, looks great.”

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Posted 2 years ago

“Delivered quickly and do the job”

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Posted 2 years ago

“Excellent quality furniture and customer service was very helpful”

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Posted 2 years ago

“Stop pestering me with surveys”

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Posted 2 years ago

“Quick service and a good, well made furniture cover.”

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Posted 2 years ago

“Very happy with my purchase. Kettler agents were very helpful”

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Posted 2 years ago

“Had two garden chairs from my sons for a present, they are superb so I decided to purchase your covers to protect them. Ordering was easy, delivery as stated. Very pleased with the service and very impressed with the quality of chairs and covers. Will probably purchase a double cocoon now. Thank you.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review! We are so pleased to hear you are happy with the service you have received. We hope you enjoy using your Kettler furniture this Summer!

Posted 2 years ago

“The instructions are hopeless. It took two hours to assemble. The gas hinges didn’t work so it is stuck in open . No customers services after 5.00 pm and at weekends. Not impressed for an item that cost over £749.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback Mick. I was very sorry to read your comments and I fully appreciate the frustration this has caused you. If you are still experiencing problems with your Kettler product, please get in touch with our team at after.s@sales.co.uk and we will be happy to assist you.

Posted 2 years ago

“Both items arrived broken”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback. I was very sorry to read your comments and I fully appreciate the disappointment this has caused you. One of the team will be in touch via email to resolve this with you.

Posted 2 years ago

“We had recently bought our Kettler Palms garden furniture and needed some protection from the elements of our “British Weather”. We went online and managed to get covers for all our chairs, sofa and table and are extremely pleased with the quality of the products and would encourage everyone to get them for theirs too.”

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Posted 2 years ago

“They have not done what they said they would do. False information on their website and broken promises have left me deeply concerned and upset. I wish I'd dealt with another manufacturer.”

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Posted 2 years ago

Thank you for your feedback Michael. I was very sorry to hear your delivery was not attempted on your advised delivery date. I understand this has now been delivered to you following a reschedule from the courier. If you need help with anything else, please contact us at sales@kettlerdirect.co.uk.

Posted 2 years ago

“Delighted with purchase have so much fun with it.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review June! We are so pleased to hear you are delighted with your order. We hope you enjoy using your Kettler products this Summer!

Posted 2 years ago

“purchased sun umbrella ,very pleased with the quality and ease of use.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review Phil! We hope you enjoy using your Kettler products this Summer!

Posted 2 years ago

“The mini firepit table cover is fab, seems good quality and delivered when it said it should have been. I was not impressed with the courier you used however, who left the parcel on the doorstep in clear view of the road as I was out.”

Helpful Report

Posted 2 years ago

Thank you so much for your review and feedback Vanda. We are so pleased to hear you are happy with your order. I was sorry to hear about the issues with your delivery, your comments have been forwarded over to the courier so this can be prevented from happening again in the future.

Posted 2 years ago

“Very positive response to my enquirer to purchase a Palma mini table cover.”

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Posted 2 years ago

Thank you very much for your kind review David. We hope you enjoy using your Kettler products this Summer!

Posted 2 years ago

“General quality seems good, however, some of the screw holes did not align with associated parts or the blind holes they were either too deep where you lost the toggle nut or they were full of gash wood shavings. This is not what I expected of the quality of the table at this expensive price. In addition, I was surprised to find there was no facility on the tabletop for the location of an umbrella pole.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback Robin. We are sorry to hear about the issues you have had when assembling your Kettler product. Your comments have been passed on to the relevant department for future consideration. Should you require assistance with your order, please contact our Aftersales team at sales@kettler.co.uk.

Posted 2 years ago

Kettler is rated 4.4 based on 2,341 reviews