Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,446 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,446 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Palma Signature Grand Corner Set Structure and appearance is excellent, however dissapointed to find that only the table edge was full round ratan the rest was thin 1/2 round as per many cheaper alternatives. The Charlbury ratan if fully described so I assumed the higher rrp cost Palma described as "6mm ratan" would be full round... my mistake! I feel I may well be asking for a length of half round ratan in the future for repairs!”

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Posted 2 weeks ago

“I have a Kettler dining table and corner sofa set with sun shades. I've found them easy to assemble, great quality and resilient to UK weather with minimal maintenance. I highly recommend Kettler products.”

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Posted 2 weeks ago

Hi Russell, Thank you so much for your amazing 5-star review! We're thrilled to hear that you're enjoying your Kettler dining table and corner sofa set. It's great to know that you found them easy to assemble and appreciate their quality and resilience. Your recommendation means a lot to us! If you ever need assistance or have any questions, please don't hesitate to get in touch. We're always here to help! Best regards, The Kettler Team

Posted 2 weeks ago

“Very good service and delivery”

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Posted 2 weeks ago

Hi Robert, Thank you for your fantastic 5-star review! We're so glad to hear that you had a very good experience with our service and delivery. Your satisfaction means a lot to us! If you need any further assistance or have questions in the future, please feel free to reach out. We're always here to help! Best regards, The Kettler Team

Posted 2 weeks ago

“Excellent service , very helpful finding me the right product I needed, and e mailed me the link , so I just had to click on and order it .👍”

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Posted 2 weeks ago

Hi Glyn, Thank you for your wonderful 5-star review! We're delighted to hear that you found our service helpful and that the process of ordering was made easy for you. Your satisfaction is our top priority! If you have any questions or need assistance in the future, don’t hesitate to reach out. We're always here to help! Best regards, The Kettler Team

Posted 2 weeks ago

“Top quality this tennis table series 10”

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Posted 2 weeks ago

Hi Marius, Thank you for your fantastic 5-star review! We're thrilled to hear that you consider our tennis table series 10 to be top quality. It’s wonderful to know that our product meets your expectations! If you have any questions or need assistance, please feel free to reach out. We're always here to help! Best regards, The Kettler Team

Posted 2 weeks ago

“Fast delivery, Excellent service. Great product”

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Posted 2 weeks ago

Hi Dianne, Thank you so much for your amazing 5-star review! We're thrilled to hear that you experienced fast delivery and excellent service. It's wonderful to know that you're satisfied with the product too! If you have any questions or need further assistance, don’t hesitate to get in touch. We're always here to help! Best regards, The Kettler Team

Posted 2 weeks ago

“I always believed Kettler to be a high quality brand which is why they were my preferred choice when searching for my new garden furniture, I ended up being proved wrong and was left extremely disappointed. The furniture didn’t even last a year, the table turned green and started to fall apart. After some tooing and frowing the table had been exchanged but I am left with a bench that now doesn’t match and 5 chairs which will have new arms (when they eventually arrive) Really not what I expected when I spent £1,400.00 on a set of garden furniture.”

Helpful Report

Posted 2 weeks ago

We’re sorry to hear that you’re disappointed with your furniture. However, from the images you’ve shared, it’s evident that the benches and chairs have not been cleaned or treated in any way, which is expected for any outdoor wooden furniture. The green appearance is due to environmental debris and algae build-up, not a manufacturing defect. If the table, bench and chairs were cleaned following the care and maintenance instructions provided, we’re confident you would see really surprising results. As such, we feel that a 1-star rating is quite unfair, as this is a maintenance issue rather than a fault with the product itself. We’d be happy to offer guidance on the best way to care for your furniture to restore it to its best condition. Please feel free to reach out if you need further support however, there is a full section on our website of care products which will resolve the issues you are reporting in your review.

Posted 2 weeks ago

“Easy ordering good speedy delivery. Table was easy to put together. Really pleased with it”

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Posted 2 weeks ago

Hi Pauline, Thank you for your fantastic 5-star review! We’re so happy to hear that you found the ordering process easy and enjoyed speedy delivery. It’s great to know that assembling the table was a breeze for you! If you have any questions or need further assistance, please feel free to reach out. We're always here to help! Best regards, The Kettler Team

Posted 2 weeks ago

“Excellent producrt at a good price”

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Posted 2 weeks ago

Hi John, Thank you for your excellent 5-star review! We’re delighted to hear that you’re pleased with the product and found it to be a good value. Your satisfaction means a lot to us! If you have any questions or need further assistance, don’t hesitate to reach out. We're always here to help! Best regards, The Kettler Team

Posted 2 weeks ago

“Gard n furniture looks and feels great.”

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Posted 2 weeks ago

Hi Gareth, Thank you for your wonderful 5-star review! We're thrilled to hear that you find our garden furniture both great-looking and great-feeling. Your satisfaction is our top priority, and we appreciate your feedback! If you have any questions or need assistance, please don’t hesitate to reach out. We're always here to help! Best regards, The Kettler Team

Posted 2 weeks ago

“This is a lovely product but the build is not for the faint hearted. It took 6 hours and that was by an engineer who is used to building things. If I’d had to build it myself I may well have just returned it. The end result is fabulous quality and looks great”

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Posted 2 weeks ago

Hi Joy, Thank you for your thoughtful 4-star review! We’re thrilled to hear that you love the quality and appearance of the product. We do appreciate your feedback on the assembly process—while it can be a challenge, we're glad to know that you had the support of an engineer to help you through it. If you have any further questions or need assistance, don’t hesitate to reach out. We're always here to help! Best regards, The Kettler Team

Posted 2 weeks ago

“Excellent product - although table slightly fiddly to assemble. It took me (alone) more like an hour rather than the 20 mins suggested but it wasn’t complicated. Excellent communication re delivery. Very professional.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for the fantastic 5-star review! We appreciate your feedback on the assembly time and are glad to hear you found it manageable. It's great to know that our communication regarding delivery met your expectations as well. If you have any more questions or need assistance, feel free to reach out anytime. We're always here to help! Best regards, The Kettler Team

Posted 2 weeks ago

“Very happy so far with the covers I have received for my Palma table and chairs set.”

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Posted 2 weeks ago

Hi there, Thank you for your fantastic 5-star review! We're delighted to hear that you're very happy with the covers for your Palma table and chairs set. Your satisfaction truly means the world to us! If you have any further questions or need assistance, please don’t hesitate to reach out. We’re always here to help! Best regards, The Kettler Team

Posted 2 weeks ago

“Just what I wanted. I bought on line and it didn't disappoint.”

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Posted 2 weeks ago

Hi Mary, Thank you for your wonderful 5-star review! We're so glad to hear that your online purchase met your expectations and that you’re happy with your order. Your satisfaction is what we strive for! If you have any questions or need assistance in the future, just let us know. We’re always here to help! Best regards, The Kettler Team

Posted 2 weeks ago

“I needed an accessory but it was out of stock. I was notified when in stock with no problem. Reasonable cost for replacement accessory. Easy to order and quick delivery. Very happy, as I didn’t want to buy from Amazon or EBay.”

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Posted 2 weeks ago

Hi there, Thank you for your wonderful 5-star review! We're so glad to hear that you were promptly notified when your accessory came back in stock and that the ordering process was easy for you. We strive to provide reasonable prices and quick delivery for our valued customers! If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help! Best regards, The Kettler Team

Posted 2 weeks ago

“Product very good, delivery straightforward.”

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Posted 2 weeks ago

Hi there, Thank you for your amazing 5-star review! We're thrilled to hear that you found the product very good and that the delivery went smoothly. Your satisfaction is our top priority! If you have any additional thoughts or need assistance in the future, please feel free to reach out. We’re always here to help! Best regards, The Kettler Team

Posted 2 weeks ago

“Great furniture and delivery”

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Posted 2 weeks ago

Hi Chris, Thank you for your fantastic 5-star review! We're thrilled to hear that you’re enjoying your new furniture and that the delivery met your expectations. Your satisfaction means the world to us! If you have any further feedback or need any assistance, please don’t hesitate to reach out. We’re always here for you! Best regards, The Kettler Team

Posted 2 weeks ago

“I am very impressed with my Cozze outdoor island. There was more assembly required than expected, but I had an enjoyable afternoon building it as it all went together fairly easily.”

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Posted 2 weeks ago

Hi Eddie, Thank you for your fantastic 4-star review! We’re delighted to hear that you’re impressed with your Cozze outdoor island and that you enjoyed the assembly process. It’s great to know that everything went together easily for you! If you have any more feedback or need assistance, please don’t hesitate to reach out. We’re always here to help! Best regards, The Kettler Team

Posted 2 weeks ago

“Easy transaction, payment process straightforward. Instant confirmation. Everything detailed. Product arrived in perfect condition”

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Posted 3 weeks ago

Hi Philip, Thank you for your outstanding 5-star review! We’re so pleased to hear that the transaction was easy and that you found our payment process straightforward. It's great to know that you received instant confirmation and that your product arrived in perfect condition! If you have any further feedback or need any assistance, please don’t hesitate to reach out. We're always here for you! Best regards, The Kettler Team

Posted 2 weeks ago

“Fast delivery, well packaged”

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Posted 3 weeks ago

Hi there, Thank you for your wonderful 5-star review! We’re glad to hear that you had a fast delivery and appreciated our packaging. Ensuring your order arrives safely and promptly is a priority for us! If you have any more feedback or need any assistance, please don’t hesitate to reach out. We're always here for you! Best regards, The Kettler Team

Posted 3 weeks ago

Kettler is rated 4.4 based on 2,446 reviews