Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed by Kettlers's customer service - very efficient in dealing with the warranty claim. When one replacement chair arrive damaged, there was no problem in arranging and delivering another. I would certainly recommend Kettler to anyone thinking of purchasing garden furniture.”

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Posted 5 years ago

“It’s the 3rd table different model, but suits our needs, paid an additional amount but happy with result.”

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Posted 5 years ago

“No quibble with claim after deterioration after 3 years on a product guaranteed for 5 years. Replacement product delivered and original uplifted with efficiency.”

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Posted 5 years ago

“Very quick change of damaged table”

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Posted 5 years ago

“Problem sorted but disappointed at the length of time it took.”

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Posted 5 years ago

“We were very happy with our original round table but when it rusted I was delighted that Kettler changed if for a new model with no fuss. My only disappointment is that they no longer made the large round table and we have had to swap to the rectangular table.”

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Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

“As soon as I noticed a small amount of rust on my table Kettler immediately arranged to replace my table with no quibbles. The whole procedure was very swift and efficient.”

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Posted 5 years ago

“No problem with warranty Swift replacement within the week I would recommend kettler no problem”

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Posted 5 years ago

“No quibble guarantee”

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Posted 5 years ago

“Great service!”

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Posted 5 years ago

“Although the initial warranty claim via the website was unanswered a follow-up letter produced an immediate response and the claim was handled very efficiently, with excellent communication and a choice of replacement products as the item which was the subject of the warranty claim was no longer available. The staff handling the claim were very helpful and courteous.”

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Posted 5 years ago

“Waited a considerable amount of time from rasing the complaint to receiving the replacements which were also faulty and then I had to endure the first faulty set just sitting in my garden in this massive box getting wetter and wetter by the weeks, waiting for it to be collected. The next replacement items had a lengthy wait also because they where waiting for new stock to arrive. This whole process has taken months upon months to be resolved. Not to mention the inconvenience of too many phone conversations too, also customer services calling and not really having a clue to what was going on. No gestures of goodwill either for all the inconvenience and upheaval I’ve endured. Not great all round really.”

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Posted 5 years ago

“First class service. Highly recommend.”

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Posted 5 years ago

“We have had trouble for 4 years with a table and chairs that kept going rusty. Kettler exchanged them each time this happened. Finally we agreed to exchange them for a completely different set of furniture. Kettler have been extremely helpful and professional throughout. Would definitely buy items from them in the future, their after sales service has been amazing.”

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Posted 5 years ago

“We bought two Kettler Endurance exercise bikes recently from Fitness Store one of which turned out to have been damaged during the delivery process. We called Kettler and Raf, their engineer, came twice and tried his very best to repair the bike. But, despite his very best efforts it was still not quite right. So, another phone call to Kettler who were just amazing! They liaised with Fitness Store and a new bike was delivered within days. We wanted to say thank you for the outstanding service, from our very first phone call to your office to Raf wishing us well with the repaired bike. You dealt with our enquiry sympathetically and very professionally. Everyone we spoke to was understanding and kept in touch to tell us what was happening and when the repairs could take place. Your engineer was absolutely brilliant. He called an hour before he arrived and did his best to get the bike to work. But when that wasn't enough, your whole team worked really hard to make sure we got another bike without delay. We knew that Kettler had a great reputation for making high quality exercise equipment but had no idea that your after sales service would be even better. Thank you and congratulations on such great service. We would recommend Kettler 100 per cent and more.”

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Posted 6 years ago

“Very good customer service”

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Posted 6 years ago

“No quibble guarantee with the warranty procedure which was handled extremely well by the Kettler staff who went the extra mile. The garden furniture which I bought was a quality product and I would fully recommend Kettler products to family and friends.”

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Posted 6 years ago

“Excellent customer service. Thank you”

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Posted 6 years ago

“There was no hesitation in replacing the chairs under the 5 year guarantee. My claim was handled promptly and the new chairs delivered at the time agreed.”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,341 reviews