Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Replaced chair under warranty very efficient helpfull service. Excellent customer service team couldn't have asked for better service. Simple to use process.”

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Posted 6 years ago

“Fantastic service exchanging chairs that were under warranty.”

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Posted 6 years ago

“After 4 years of Pembrokehires Atlantic weather, I contacted Kettler with photos of rust damage to my furniture. I can only commend their After Sales Staff with the way they dealt with my query, speadily replacing the damaged furniture under their Guarantee. It certainly paid to buy Kettler and I would recommend others to do likewise, their Customer Service Dept certainly provided REAL Customer Service.”

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Posted 6 years ago

“I have never experienced the level of excellence that my complaint received from Kettler. Once reported I received a date for replacement within 24hrs. Phone calls were made from Kettler as promised and delivery was made as promised. Everything was very prompt, I had to delay delivery by a week as we were away. Thank you Kettler.”

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Posted 6 years ago

“Their after sales service was excellent. I would thoroughly recommend their garden furniture”

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Posted 6 years ago

“I bought a table, chairs and umbrella from Kettler just under 5 years ago. This summer, I noticed some rusting on the front seat bar of several of the chairs and some mildew colouring on others. I contacted the company using their warranty claim, sending in photos of the problems, as I realised the chairs had five year warranty. My claim was accepted within 48 hours and I had 8 new chairs within a few days. Simply cannot beat service like that. Will continue to buy Kettler stuff, knowing that it is great quality but that if I do have a problem, I can rely on them to deal with it effectively.”

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Posted 6 years ago

“When I had a problem with my garden furniture they acted promptly and replaced it all.”

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Posted 6 years ago

“When I had a problem with my garden furniture they acted promptly and replaced it all.”

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Posted 6 years ago

“first class product and issue with damaged chair dealt with promptly and efficiently. customer support very friendly and helpful.”

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Posted 6 years ago

“Brilliant customer service, replaced chairs under warranty with apologies and no quibbles at all. Kept informed of progress and delivery, phoned half hour before arriving despite already having a 2 hour delivery slot. Cannot fault this company .”

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Posted 6 years ago

“Very helpful response to a minor problem with one of their items - agreed to replace and a very good service of pick up and delivery to sort everything out”

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Posted 6 years ago

“I had a problem with one of my garden chairs which were guaranteed for five years so I got in touch with the firm on line I purchased them from. They were so helpful and got in touch with the Kettler sales team sending all the documentation of my purchase plus photographs of the chair with the problem. Within a few days I had an email to say a replacement chair was on the way to me with the delivery date and a further date for the collection of the faulty chair..Excellent customer care and actually fulfilled their guarantee promise. 100%.”

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Posted 6 years ago

“The protective cover for our Palma corner dining unit was replaced promptly and efficiently without quibble. The replacement also appears to BMW’s of an improved quality. We were also sent. A cover for the table which was an added bonus. Thankyou Kettler.”

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Posted 6 years ago

“I purchased a garden corner set from Kettler last year plus covers. It was in the garage all winter but developed a small split in the cover.It was nearly out of guarantee but Kettle r replaced it immediately without a quibble! Very reliable and helpful company.”

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Posted 6 years ago

“Purchased garden furniture 4 years ago and found three of the six chairs to be showing signs of rust. As still under warranty/guarantee, Kettler replaced the defective chairs very promptly and efficiently. We would not hesitate to buy Kettler products in the future, the customer service was very good.”

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Posted 6 years ago

“We have dealt with Kettler several times over problems with our garden furniture. Their service has been good, replacing the defective item”

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Posted 6 years ago

“We had a couple of garden chairs that were showing signs of rust. Kettler dealt with the problem quickly and professionally. I wouldn't hesitate to buy any of their products or services.”

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Posted 6 years ago

“Had rust issue with two chairs on Bistro Set. Kettler replaced the items without any bother, a very good company to deal with. Great customer service.”

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Posted 6 years ago

“Have number of Kettler chairs and two tables all of which have served me well. I had some issues with a couple of chairs which had started to show signs of surface rust. I contacted Kettler and filled in their on-line claim form (which was very easy and uncomplicated) and was almost immediately contacted by their Support staff to arrange replacement items. No fuss, no dramas and a very pleasant experience. Replacements were delivered free within a week. I can't complain about a thing. Great service from a great company with a great product. Many thanks Kettler!”

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Posted 6 years ago

“I had a rust problem on two of the chairs, which I discovered were only just within warranty, but Kettler still replaced them and were extremely polite and helpful into the bargain. Would not hesitate to buy their products again.”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,341 reviews