Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,374 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our faulty sun lounger was replaced under the guarantee very quickly. Each member of the team I spoke to was very helpful and friendly. The delivery was extremely prompt. Unfortunately there was a mix up with the item and a chair was delivered instead of a sun lounger. After contacting Kettler again by telephone an arrangement was made to collect the item and the correct one delivered. However because the sun lounger was 'out of stock' and would not be available again this season we agreed to accept a different type as replacement as we didn't want to go without a sun lounger for the rest of the year; luckily it does blend in with our other kettler furniture, table and chairs. Again the delivery and exchange was prompt and the staff were extremely helpful. We have been very pleased with the other Kettler furniture that we have had for several years.”

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Posted 6 years ago

“After a few communication problems with our local garden centre we received a replacement table with no problems.”

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Posted 6 years ago

“Brilliant after sales service. After nearly 5 years, three of our four chairs had a few rust spots. We contacted Kettler to request touch up paint, whereupon they offered to replace the chairs as they were still under guarantee. And they took the old ones away. So our set looks brand new again!!”

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Posted 6 years ago

“There was some damage to my garden furniture and kettler were very helpful and replaced items promptly I have been very impressed with their customer service. The furniture is very comfortable and I am happy with the purchase JaneAndrews@beyondinfinity.co.uk”

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Posted 6 years ago

“we had had our furniture for 4 years and although we could not find the receipt all was resolved and the old,which had rusted, was replaced without any fuss . We received our new furniture last week and were kept fully informed as to the delivery times etc and found the entire process extremely efficient.”

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Posted 6 years ago

“Palma corner lounger and table protective covers coming away at the seams. The after sales were excellent and the corner lounger cover was replaced but we did not receive the table cover. One quick phone call and informed the table cover will be with us next week. Very impressed with the after sales.”

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Posted 6 years ago

“Garden chairs were rusting. They were replaced 4 years ago but unfortunately rusted again. They were replaced without any problems. So, although unhappy that they were rusting, can't speak too highly for Kettler's after sales service.”

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Posted 6 years ago

“Kettler honoured the no rusting warranty on our garden chairs without quibbling, even though we had bought them almost 6 years beforehand. The response was prompt, courteous and effecient. The old chairs were collected for examination at the same time as the replacement chairs were delivered.”

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Posted 6 years ago

“I have had my Kettler furniture for almost 5 years, and notice the coating was being to lift, rusting the garden chairs. I went on line filled in the warranty form. I was very impressed with speed and efficiency my claim was dealt with. I had my 6 new chairs delivered within 3 weeks of my complaint. I would certainly recommend Kettler furniture to my friends and family.”

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Posted 6 years ago

“I have owed are kettler table and chairs for four years when we had a problem with it discolouring having completed a warranty claim form six chairs and the table were replaced with out any issues fantastic customer service thank you”

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Posted 6 years ago

“Loved the quality of our garden table and chairs so much that I treated ourselves to two sun loungers. Lovely quality and sturdy, and don't need to be stored away in the winter. One of the chairs developed a problem and this was resolved almost immediately, with no hassle. The Customer Care is excellent. Thank you Kettlers”

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Posted 6 years ago

“Had some issues with garden furniture which were handled with the utmost courtesy and professionalism resulting in the faulty items being speedily replaced. Customer service second to none!”

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Posted 6 years ago

“We had an issue with the coating on one of our chairs ,which was just over 12months old, and kettler were very helpful in telling me what to do about it. I now have a new chair to replace the faulty one and I am more than happy with the after sales service. Excellent service. Many thanks kettler. Mr Bailey.”

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Posted 6 years ago

“Recently I noticed the covers for my furniture bought 2 years ago had worn badly and had torn. Although out of guarantee I contacted them. A swift reply offered to replace with new (and improved) covers without quibble. Received in a few days. I rarely write reviews (I don't care about your opinion. Why would you care about mine?) but how a firm handles problems is a good measure of whether to deal with them. In this experience they couldn't have been better. I'm happy to recommend.”

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Posted 6 years ago

“Having noticed rusting on our garden chairs we contacted Kettler and even though we were a few days outside the 5 year guarantee period they agreed to replace the full set. Many thanks Kettler for great service.”

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Posted 6 years ago

“The companion chair I purchased 2 years ago started to show water damage on the wooden tabletop Kettler replaced it without hesitation for a newer model which was promptly delivered”

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Posted 6 years ago

“Problem with rust of 23 month metal chairs, prompt response from Kettle. '3 chairs replaced promptly. Thanks for your excellent service.”

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Posted 6 years ago

“The garden furniture bought 4 years ago (with a 5 year warranty) started to show tiny areas of rust two years in. Kettler immediately replaced the two affected chairs. When the table and the other two chairs developed the same problem this year, they replaced the whole set, including the two chairs previously replaced, so that I would have a complete set with new and perfect finish. This is very impressive customer service! The company is a pleasure to deal with and I would thoroughly recommend them.”

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Posted 6 years ago

“Excellent customer service. Tammy was polite and very helpful and delivered everything as promised. Very professional company would definitely recommend for garden furniture. Delivery also completed within time slot allocated.”

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Posted 6 years ago

“Garden furniture showed some rust spots and still in five year guarantee. Called up no quibble and the whole set was replaced an absolute releif and stress free. Well done and the customer service was sublime”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,374 reviews