Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,374 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A damaged garden sofa was delivered to me. Kettler acted very promptly to have it replaced and the damaged one removed. The After Sales Service was excellent.”

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Posted 5 years ago

“Speedy service and pleasant personnel.”

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Posted 5 years ago

“Communication poor from staff, e-mails /phone calls answered by various members of staff also, no coordination between Kettler team.”

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Posted 5 years ago

“Faulty item replaced without any issue.”

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Posted 5 years ago

“Exactly the correct parts delivered promptly. Thank you.”

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Posted 5 years ago

“We love it and looks the part”

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Posted 5 years ago

“Did exactly what they said - perfect”

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Posted 5 years ago

“Very pleased with the service received from Mettler. Edward 7”

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Posted 5 years ago

“Immediate response to warranty claim”

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Posted 5 years ago

“We purchased a companion set complete with matching cushions and parasol. The table had a hole to accommadate the parasol. The item went rusty and we claimed on the 5 year Kettler guarentee which Kettler accepted as faulty. On speaking to the customer service advisor they agreed to replace the item but the replacement would not accommadate the parasol so we asked if they would provide a parasol base to overcome this problem as a gesture of goodwill and to make the replacement like for like. They refused so we were left with a parasol which we could not use with the replacement set. Kettler referred us back to Notcutts where we had purchased it from who agreed with us the need for a base and discussed the matter with Kettler without success. The outcome was Notcutts provided us with a base as a token of goodwill. For customer service Notcutts 10 Kettler NIL. We will not be purchasing Kettler products in future.”

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Posted 5 years ago

“Quality furniture. Simple online system for reporting fault. Replacement arranged promptly.The only difficulty was the contracted delivery company, which let me down 3 times.”

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Posted 5 years ago

“Very prompt resolution of our issue with the garden seat, very professional”

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Posted 5 years ago

“By sticking by their warranty cover and replacing the faulty items promptly. The staff members I dealt with were polite, professional and very helpful indeed.”

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Posted 5 years ago

“Kept up to date about replacement delivery, excellent service, however this was my second set of chairs to be replaced due to rusty arms, we have cheeper chairs that haven’t rusted, maybe just unlucky !”

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Posted 5 years ago

“Having had other Kettler furniture over the past 20 years I was very surprised to see rust on our Sienna chairs which we purchased in 2016. However Webb’s of Droitwich contacted Kettler to let them know of the problem. After providing photos etc. Kettler offered to deliver replacement chairs straight away. Really pleased to receive good customer service. Thank you.”

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Posted 5 years ago

“As far as I am concerned you your product support is exemplary.”

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Posted 5 years ago

“Great customer service. When I rang and explained that we had a problem with rust appearing on our garden chairs the response was prompt and we were offered replacements very quickly. Even with the best quality garden furniture things can occasionally go wrong, the test of a really good business is how they deal with the problem. Kettler cannot be faulted and I wouldn’t hesitate to purchase from them again.”

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Posted 5 years ago

“Kettler are very quick and efficient - excellent customer service.”

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Posted 5 years ago

“Very responsive service.”

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Posted 5 years ago

“kEPT WELL INFORMED”

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Posted 5 years ago

Kettler is rated 4.4 based on 2,374 reviews