Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have always helped us when we've had a problem”

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Posted 5 years ago

“The furniture we bought in 2013 was exchanged with no problems in 2017 because of invasive corrosion. This happened again in March of this year and despite being outside the original warranty the items were replaced again with minimal fuss. The latest replacements seem better build quality. Thanks again”

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Posted 5 years ago

“first class service”

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Posted 5 years ago

“The replacement set was received promptly on submission of the claim and we were kept well informed during this period. Also the delivery personnel were both friendly and efficient. Could not have asked for a better experience.”

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Posted 5 years ago

“they honoured their 5 year guarantee and made the replacement change over very simple and easy Well done Les Wilson”

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Posted 5 years ago

“Filled in Warranty claim as per form, replacement product on its way without any hassle.”

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Posted 5 years ago

“The Kettler After Sales Team were extremely helpful and efficient when my faulty garden bench needed to be replaced. I would not hesitate to order from the Company again and am happy to recommend them.”

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Posted 5 years ago

“Responded to our complaint speedily and satisfactorily”

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Posted 5 years ago

“We had a small problem with part of our garden furniture but Niki Hill stepped in and corrected it. Thanks again Niki.”

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Posted 5 years ago

“Quick to respond to a warranty claim and keeping me informed.”

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Posted 5 years ago

“Replaced the part quickly and arranged an excellent delivery team”

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Posted 5 years ago

“Fantastic service, very helpful on the phone and dealt with our warranty claim extremely quickly. Cannot speak highly enough of them. Thank you”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Dealt with our claim quickly and we were contacted. A call was made to us to organise delivery of the replacements which arrived on time.”

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Posted 5 years ago

“Hassle free return of damage good. New item perfect Hank tou”

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Posted 5 years ago

“Very swift in settling our warranty claim and with no quibbling.”

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Posted 5 years ago

“Great customer service and absolutely no quibble with my warranty claim.”

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Posted 5 years ago

“For something that was meant to be rust proof I'm on my 3rd table and 2nd set of chairs in 2yrs. I'm pleased with the way that warranty claim was handled but very disappointed in the quality of the product.”

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Posted 5 years ago

“The handling of our warranty claim was dealt with with great professionalism. The replacement chairs are in place and were delivered as agreed. We are just awaiting confirmation of delivery of the new seat cushions which have been ordered. Otherwise very satisfied.”