Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

Write Your review

Tell us how Kettler made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering on line and notified of the delivery day.”

Helpful Report

Posted 2 years ago

Great to hear that you have had a simple and hassle-free transaction Paul. Thank you for leaving us a review

Posted 2 years ago

“Disappointed that I didn’t receive an email, just a text with no invoice / information as to ETA. Also payment system misleading so payment made through ‘Trust Payments’ a company who I suppose have my data now.”

Helpful Report

Posted 2 years ago

We are sorry that you have not been satisfied with our payment system, Caroline. We will certainly take on your feedback to help improve the system going forward.

Posted 2 years ago

“Purchased on the 9th of August from White Hall Garden centre. Please see attached pics of the delivery of the furniture. I had one package with one cushion which was full of condensation and the cushion smell was disgusting and discoloured. I made White Hall Garden centre aware and after weeks of no replies, I now get replies asking for more photographs as Kettler won't supply a new cushion. I should have returned all of this furniture immediately instead of assuming as I bought a Kettler product there would not be any issues with a replacement cushion. Thanks Paul”

Helpful Report

Posted 2 years ago

Thank you for your review, Paul. We are very sorry that this has been delivered to you by one of our retailers in this condition and we can certainly appreciate why you are disappointed and frustrated. Please can you contact sales@kettler.co.uk using the reference RDNB-WGC in the subject with your full contact details and we will gladly get this matter resolved for you. Please address the email to Kate who is a lady in the After Sales Team who will be in touch.

Posted 2 years ago

“Excellent that we can buy replacement parts for our rather elderly, but excellent, chairs.”

Helpful Report

Posted 2 years ago

We are pleased to hear that we have been able to supply you with the parts that you needed. Thank you for your review

Posted 2 years ago

“Good quality, fit well. More expensive than most but you get what you pay for.”

Helpful Report

Posted 2 years ago

Thank you for your review, Julie. Great to hear that you are pleased with your purchase.

Posted 2 years ago

“Excellent product quality price was good compared to competitors”

Helpful Report

Posted 2 years ago

Thank you for your review Daniel, we are so pleased that you are happy with your purchase

Posted 2 years ago

“If Sales bothered to read my email of earlier today you'd know the chair hasn't been delivered yet!”

Helpful Report

Posted 2 years ago

Thank you for your feedback Peter. I was sorry to hear you have not received your order. Unfortunately, we have not yet received any email correspondence from you in our inbox. One of the team will be in touch via email to discuss this further with you.

Posted 2 years ago

“Good quality products. Easy ordering and delivery”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review Valerie! We were so pleased to read your comments. We hope you continue to enjoy using your Kettler furniture for many years to come!

Posted 2 years ago

“Product is great - communication is laughable- received the item then a note two days later to say on its way ! Come on Kettler you can do better than this”

Helpful Report

Posted 2 years ago

Thank you for your review Paul. I was sorry to read your comments. Your feedback has been passed onto the relevant department so we can look to prevent this from happening again in the future.

Posted 2 years ago

“Appalling customer service and shockingly bad quality for what is advertised as a premium product DO NOT BUY FROM THIS COMPANY. Bought a metal garden storage box at £600+ through a vendor. When we assembled it we found it had the wrong piston arms provided, they were jammed and the lid of the box was damaged. Waited months for a replacement (plus a 3 week delay where the courier company lost the delivery because Kettler provided the wrong address to them). A quick Google search had shown that other customers had had the same issue with the piston arms, therefore we specifically requested the product was checked before dispatch. The replacement arrived with EXACTLY THE SAME ISSUE but this time the sides of the box were of such poor quality that it took 3 people to force it together. I have lost count of the number of phone calls and emails I’ve sent chasing a resolution and have been blanked by the manager who is supposed to be dealing with it since 2 Sep. Interestingly, the Customer Service Agents who have been involved have been very professional but do not seem to have the power to resolve the issues. Perhaps the managers should be sacked and replaced with their team who know a few things about Customer Service. Overall, we are DISGUSTED - this company just want to take your money and couldn’t give a monkeys about providing a quality product or good service. Warranty Claim Approved WC1021648”

Helpful Report

Posted 2 years ago

“Your products are always well designed and functional. Delivery of these covers was……… bad. Box left outside of front door before 0800 in an exposed area. No attempt to contact us. Also the box was ripped open on one side. Poor, but alas this is pretty typical of carriers now.”

Helpful Report

Posted 2 years ago

Thank you for your review Chris. I was so sorry to hear about the issues you have had during your delivery. Your feedback has been passed onto the relevant department so that we can look to prevent this from happening again in the future.

Posted 2 years ago

“Good quality but is not quite big enough, although it's supposed to be for your own make companion seat.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback Lynn. I was sorry to hear about the issues you have had with your protective covers. Your comments have been passed onto the relevant department for future consideration.

Posted 2 years ago

“Product did not arrive despite chasing TNT/Fedex and appears to have been stuck at a depot in Huntingdon with no effort made to deliver.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback. I was sorry to hear about the issues with your delivery. I understand your order is now being returned to us for a full refund. We will contact you via email with an update on your refund as a matter or priority. If you need any further assistance in the meantime, please contact us at sales@kettlerdirect.co.uk.

Posted 2 years ago

“Purchased protective covers and maintenance products directly from Kettler for our new garden furniture. Arrived very quickly and top quality! Excellent!”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review! We were so pleased to read your comments. We hope you enjoy using your Kettler products for many years to come!

Posted 2 years ago

“Fits well and keeps fully protected, highly recommend”

Helpful Report

Posted 2 years ago

Thank you very much for your kind review!

Posted 2 years ago

“I purchased 2 Elba corner sofas last year with Kettler’s own covers. They look stunning, but unfortunately the cushions are really not suited to the UK climate as they absorb water in even a light shower and if they get caught in a downpour the cushions foam. They take a very long time to dry out and when they do there are white scummy marks which don’t clean off. In addition the waterproof covers aren’t fully waterproof! I have taken this up with Kettler and their response was to bring the cushions indoors when not in use, not really practicable for 2 large sofa sets and which defeats the object of having outdoor furniture. In response to the issue with the cushions, they said they would send replacement covers, which doesn’t really answer the underlying issue. However I have been waiting 10 months for these and they are now saying that they won’t have them until at least March 2023, despite still offering the sofas for sale. Their service was initially responsive, but now is non-existent. Really disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback. I was so sorry to read your comments and I can appreciate the disappointment this has caused you. Our protective covers are advertised as water-resistant, they are not fully water-proof. Protective covers should be used to protect the furniture from UV light, frost, tree sap and bird droppings. They should not be used to cover the cushions for long periods of time. We recommend storing the cushions indoors when not in use to prevent any damages commonly caused by turbulent weather. In regards to the replacement cushion covers, I can only apologise for the delay caused by further stock issues. Once we receive the stock, you will be contacted as a priority to arrange your delivery.

Posted 2 years ago

“Very good product but needs more weight”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback! Your comments have been forwarded to the relevant department for future consideration.

Posted 2 years ago

“We always buy Kettler garden furniture and still have a table and chairs from over 30 years ago. We also have a much newer rattan set. We bought the cover for this set and are very pleased as it is exactly as described -good quality and durable”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review Sharon! We are so pleased to read your comments and to hear you have had Kettler furniture for over 30 years. We hope you continue to enjoy using your Kettler products for many years to come!

Posted 2 years ago

“Excellent product and service. Exactly what we wanted.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review! We are so pleased to hear you received excellent service. We hope you enjoy using your Kettler products for many years to come!

Posted 2 years ago

“Shocking customer service, hole in rattan weave after a few weeks on sun lounger due to clear manufacturing fault, obstinate customer service department will not accept despite submitting clear photographic evidence.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback Mark. I was sorry to read your comments. I understand that you have been in contact with our After Sales team, we have advised that this has been damaged which has caused the weave to come undone, therefore we cannot process this as a warranty claim. If you would like to discuss this further, please contact our After Sales team at sales@kettler.co.uk.

Posted 2 years ago

Kettler is rated 4.4 based on 2,371 reviews