Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service”

Helpful Report

Posted 1 year ago

Thank you so much, William, for your 5 star rating of Kettler! We're thrilled that you appreciate our great service and that you keep coming back. We really appreciate your loyalty and we look forward to having you as a customer for a long time to come!

Posted 1 year ago

“Easy to order and goods arrived promptly”

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Posted 1 year ago

Thank you for your 4 star rating of Kettler! We're so glad to hear that our services and merchandise were easy to order and that the goods arrived promptly. We also appreciate your loyalty as a repeating customer. Thank you for your support!

Posted 1 year ago

“Disappointed to have to replace one of the feet off my patio chair but the service was very good.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Kettler! We are glad to hear our customer service was good. We appreciate your loyalty and we are sorry that you needed to replace one of the feet off your patio chair. We thank you for being a repeat customer and we look forward to continuing to serve your needs in the future.

Posted 1 year ago

“very helpful and good service”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler, Richard! We appreciate your kind words about our very helpful and good service. We'd also like to thank you for being a loyal and repeating customer and for taking the time to share your experience.

Posted 1 year ago

“Quick delivery and good quality item”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We are so happy to hear that you're pleased with both quick delivery and good quality item. It's wonderful that you've been a returning customer!

Posted 1 year ago

“Always prompt delivery Thanks”

Helpful Report

Posted 1 year ago

Thank you Jackie for your 5-star rating of Kettler! We really appreciate your loyalty and your continued support of our brand. We are thrilled to hear that you are always satisfied with our prompt delivery and thank you again for being a returning customer.

Posted 1 year ago

“Excellent service and fantastic product”

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Posted 1 year ago

Thanks so much for your 5 star rating and your kind words! We're thrilled to hear that you've been satisfied with our excellent service and fantastic product. Thank you for being a loyal Kettler customer - it means the world to us.

Posted 1 year ago

“We ordered two new clips for our Kettler corner settee, as we had lost them when moving house. They arrived within a couple of days. Excellent service and goods were a good price.”

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Posted 1 year ago

Thank you so much, Barbara, for your 5 star rating of Kettler! We are so glad to hear that the clips for our corner settee arrived quickly and were a good price. We appreciate your continued support and being a loyal customer!

Posted 1 year ago

“Ordering online very easy. Service great from start to finish, kept informed of delivery date & time. Would definitely use Kettler again.”

Helpful Report

Posted 1 year ago

Thank you Margaret for your 5 star rating! We are glad to hear that ordering online was easy and the service was great from start to finish. We are even more grateful that you would use Kettler again. Thank you for being a repeated customer!

Posted 1 year ago

“I have not received this yet What is going on?”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Roger. We really appreciate you taking the time to share your experience with us. We are sorry your order hasn't arrived yet, however the stock is arriving with us towards the end of April so we will have your order allocated as soon as possible. Thank you for your patience.

Posted 1 year ago

“Went on easily with a cloth . Good product”

Helpful Report

Posted 1 year ago

Thank you, Fiona, for your 4-star rating of Kettler! We appreciate that our product "went on easily with a cloth" and that you are a repeating customer. Your satisfaction is key to us and your feedback is very valuable. Thank you again!

Posted 1 year ago

“We bought our garden furniture and our covers from Kettler. The Palma sofa set . A little issue with one of the covers , but both the furniture, which we love, and the after sales service has been first class a rare things these days. We would as a result recommend both their product and after sales service to both our family and friends.”

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Posted 1 year ago

Thank you for your amazing 5 star rating, Ann! We are thrilled to hear that you love our Kettler furniture and covers. We also appreciate your kind mention of our after sales service that has been nothing short of first class. We value your loyalty, and thank you for being a returning customer.

Posted 1 year ago

“Best outdoor furniture covers for all shapes and sizes”

Helpful Report

Posted 1 year ago

Thank you so much, Cecilia, for the amazing 5-star rating for Kettler! We appreciate your trust in us and the love you've shown us over the years as a loyal customer. We're happy to be your go-to source for the best outdoor furniture covers for all shapes and sizes. Thanks again!

Posted 1 year ago

“Excellent customer service. I was amazed to not only get through quickly to Kettler itself but also to Neil in the Fitness/Sport Dept. He was very helpful and friendly. A treadmill I bought 3 yrs ago stopped working due to me not oiling at all and it is totally fixable. Very impressed. Thank you so much.”

Helpful Report

Posted 1 year ago

Thank you so much Kathy for the 5-star rating of Kettler! We are so happy to see that you had excellent customer service and that Neil in the Fitness/Sport Dept was both helpful and friendly. That you have been a Kettler customer for three years is an even greater testament to our commitment to quality. Thank you for being a returning customer, we appreciate your loyalty!

Posted 1 year ago

“The table is very good although it wasn’t easy to put together. I would advise using the video from the get go. We started by trying to follow the paper instructions that are not clear once we got onto the YouTube video all was better. I’m surprised that there isn’t a service provided to our table together”

Helpful Report

Posted 1 year ago

Thank you for your review, Catherine and we are sorry that you found it tricky to put the table together. We have taken on your feedback for an assembly service and passed this onto the relevant team. We hope that you enjoy many years of use from your table, and thank you for your review

Posted 1 year ago

“I like the deluxe panasol but quality and customer service was poor. One of the top rails had a significant dent in it, which we managed to tap it out enough so the runner worked. The kettler badge was upside down and wonky! Where is the quality control? Customer service advised me to take outside a hairdryer and heat the badge and the glue will soften and I can turn it round myself! They couldn’t care less. They refused to offer any goodwill gesture. And a £1500 product!”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your experience of Kettler with us! We are sorry to hear that the quality and customer service were poor; no one deserves to have such an experience with a product they purchased. We would like to learn more about you and your experience with us; could you please share more details about the quality issue you had with the top rails, and what kind of goodwill gesture you were expecting? Your feedback is essential for us to provide a better service to our customers and we would appreciate it if you could help us out. Thank you for your time.

Posted 1 year ago

“I am pleased with the service - however less pleased that not all replacement cushion covers are available for discontinued lines like Madrid.”

Helpful Report

Posted 1 year ago

Thank you Charles for taking the time to rate Kettler and giving us a 4 star rating. I am pleased to hear that you are satisfied with our services and I apologize that not all replacement cushion covers are available for discontinued lines such as Madrid. We do appreciate you as a valued and repeat customer!

Posted 1 year ago

“After several years and eight replacements of our table and bench, Kettler eventually agreed to replace it with a different table and bench type. This was last year. The finish of the table was not good, the paint had run in between the panels and the edges of the panels hadn't been painted anyway. Feed up by now I thought sod it, I'll keep it. You then have to buy a water-resistant spray for it which I applied twice as instructed. And, as instructed was told NOT to cover it as "it needs to breath". The colour is now terrible so now I have to buy a colour remover to get the remaining bits off and buy the colour to reapply. It's not a year old! Even this questionnaire is poor - I have made numerous phone calls and emails. The staff who I have spoken to have always been courteous, polite and as helpful as they can be. But try speaking to Manager. So the staff have to say I'm sorry that's what I have been told to say. Appalling. This email inviting my review arrived today ten minutes after an email saying my order has been dispatched. What order? I ordered the remover and restorer over three weeks ago and it arrived a few days later. So why did I get a "just dispatched" email this morning? This just about sums up this company”

Helpful Report

Posted 1 year ago

Thank you so much for your honest feedback, Mark. I'm extremely sorry to hear that your experience with Kettler has been so frustrating. It's unacceptable that you have spent so much time and money on multiple replacements and extra products to try to fix the problem. We truly appreciate you taking the time to share your story and your opinion of our service. We apologize for the vast inconveniences you have experienced with us and will be sure to take all of your feedback on board - your input is invaluable to us. We will work hard to ensure that no other customers have to go through this level of frustration.

Posted 1 year ago

“I needed to replace the rubber feet on my chairs but could not find them on the website. I used the contact form and the link was sent very promptly. I placed an order which arrived very quickly. I think the replacement feet are better than the originals!”

Helpful Report

Posted 1 year ago

Thank you Jane, for your 5 star rating of Kettler! I'm glad you were able to find the replacement rubber feet with the help of our contact form, and were pleased with the quality. We appreciate your loyalty as a repeat customer. Thank you for choosing Kettler!

Posted 1 year ago

“Simple efficient helpful process for cleaning agents for existing Kettler seating.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We are delighted to hear that you appreciate our simple, efficient, and helpful process for cleaning agents for existing Kettler seating. We appreciate your loyalty as a returning customer and thank you for your continued support!

Posted 1 year ago

Kettler is rated 4.4 based on 2,371 reviews