Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 17th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We’ve bought kettle in the past so knew these new pieces would be the same quality.”

Kettler 5 star review on 9th January 2023

Helpful Report

Posted 1 year ago

We are pleased to hear that you are happy with the quality you receive from us. Thank you for taking the time to leave us your review.

Posted 1 year ago

“I've just had a call with Kate @customer services who helped me with my problem. She was bubbly, efficient and most personable. She was a pleasure to speak with and has resolved my problem. I can't fault the service.”

Helpful Report

Posted 2 years ago

This is great to hear, Guy. We are so pleased that you have been happy with the service that you have received. Thank you for leaving your review and we will be sure to pass your feedback onto Kate's Manager.

Posted 2 years ago

“What great customer service!!!!!!!! i was looking to purchase something as cheap and basic as table feet caps for some Kettler furniture that is about 15 years old but still looks as good as new. I e mailed Dec 27th, I received a reply this morning, Dec 30th and just called them to pay. This is how you look after customers - make great quality products and provide great aftersales service - a lot of companies need to do the same. Shout out to Sarah in Customer Service - Thanks so much”

Helpful Report

Posted 2 years ago

This is great to hear, David. We are thrilled that you have been happy with the service that you have received. Thank you for leaving your review and we will be sure to pass your feedback onto Sarah's Manager.

Posted 2 years ago

“Bought a cover for our Kettler outdoor table tennis table. We've had the table for 15 years and it's still going strong. The cover arrived very promptly and is made of superb quality material. Kettler products are simply the best.”

Helpful Report

Posted 2 years ago

Thank you for your very kind review. We are pleased to hear that you have been a returning customer who has enjoyed our products for many years.

Posted 2 years ago

“Great product. Assembly takes a while, but use the video as well as instructions and no problems.”

Helpful Report

Posted 2 years ago

Thank you for your review, Jonathan. We are pleased to hear that you are happy with your purchase.

Posted 2 years ago

“I had a table tennis table delivered without any tools and lots missing so can’t put it together”

Helpful Report

Posted 2 years ago

We are very sorry to learn that you had a table delivered without your fixing kit. Please contact our team on sales@kettler.co.uk and we will be happy to get this resolved as soon as possible for you.

Posted 2 years ago

“I ordered a Palma Luxe sofa and armchair set online during the Black Friday promotion on 28th November. You accepted my order and took payment in full. (Order No 37200) I had no subsequent correspondence so a week or so later I called to enquire about delivery. I was then told my order couldn't be processed because you had run out of stock. I dealt with a very helpful lady who, like me, couldn't understand why your systems had accepted my online order which you couldn't fulfil. She asked her manager if there was any way of compromising on the then offer against new stock in January. He declined to make any gesture to recognise my disappointment and required the lady I spoke to on the phone to apologise but refuse to honour the proposed online transaction in any way. I have to say she was very polite and seemed genuinely sorry for my disappointment, and not a little confused as to how it had happened. I eventually got my payment refunded but one wonders how long you would have kept payment had I not chased. So contrary to the email inviting me to comment on my recent purchase from Kettler, I haven't successfully bought anything. I am therefore unable to recommend either my experience of dealing with your company or the product itself because didn't get the one I tried to purchase. The fact that your computer system both accepted an order for a product you no longer stocked and sought a review from me on the false premise that I had bought it, gives me no faith in your sale and order systems at all. Richard Probert”

Helpful Report

Posted 2 years ago

Thank you for your review, Richard and we are sorry to learn of the issue you experienced whilst ordering once of our Black Friday products. We can only assume that the issue was caused by an internal software fault and we apologise for the disappointment that this has caused. We are pleased that your refund has been received and hope that you are able to find a suitable alternative for the product you wished to order.

Posted 2 years ago

“Easy to order via the website and prompt delivery provided”

Helpful Report

Posted 2 years ago

Thank you for your review, Andrew. We are pleased that you are happy with the service that you have received.

Posted 2 years ago

“delivered on time great product thank you”

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Posted 2 years ago

Thank you for your review. We are so pleased that you are happy with your product.

Posted 2 years ago

“It is perfect for my disabled husband, we use it in the kitchen in this cold weather so he is comfortable.”

Helpful Report

Posted 2 years ago

We are pleased that our product suits your needs and that you are happy with it. Thank you for your review.

Posted 2 years ago

“Delayed delivery due to Royal Mail issues but caring approach from Abi in customer services was much appreciated”

Helpful Report

Posted 2 years ago

Thank you for your review and it is great to hear that Abi has been able to help!

Posted 2 years ago

“I cannot praise the company enough.”

Helpful Report

Posted 2 years ago

Thank you for your kind review, Jennifer. It is great to hear that you are happy with how we have helped!

Posted 2 years ago

“Looks a very classy product.very pleased”

Helpful Report

Posted 2 years ago

Thank you for your review. We are so pleased that you are happy with your product

Posted 2 years ago

“Excellent service and delivery”

Helpful Report

Posted 2 years ago

Thank you for your kind review. We are so pleased that you are happy with the service that you received

Posted 2 years ago

“Lovely bench cover, good quality, quick delivery”

Helpful Report

Posted 2 years ago

Thank you for your review, Alan. We are pleased that you are happy with your purchase.

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Thank you for your review, Karen. We are pleased to hear that we were able to help

Posted 2 years ago

“Quality recliner at a great price (Black Friday sale), footstool arrived damaged but, Kettler quick to replace….compliments our Kettler Palma corner sofa, can’t wait to use it in the better weather. Happy to recommend….”

Kettler 5 star review on 9th December 2022

Helpful Report

Posted 2 years ago

Thank you for your review. We are pleased that we have been able to resolve the initial issues with your purchase and that you are happy with your recliner.

Posted 2 years ago

“We purchased the Charlbury 6 seater dining set and winter cover. We were initially impressed but 3 years on and a few weeks out of warranty the rattan in the table top started to disintegrate. Customer services had no interest and just stated that it was out of warranty. This is poor quality furniture sold at a high premium, we paid almost £2000 for the set and had we been told it had a three year life expectancy we would have bought from a better quality brand. I am planning on displaying the table top outside of J. Lewis Chichester next spring so that others can make an informed choice.”

Helpful Report

Posted 2 years ago

Thank you for your review and we are really sorry to see the issue that you have experienced with your table. I have shown your images to the Customer Service Manager and he has advised that someone will be in touch today to discuss this further. Once again, please accept our sincerest apologies for the issue that you have experienced with your table and we will get a suitable resolution to you as soon as possible.

Posted 2 years ago

“whilst the products are good I am very disappointed in the return/refund policy. After returning some lamps, at my expense, the refund amount was then also reduced by £99. Overall this was an excessive deduction for a brand-new product that was immediately returned.”

Helpful Report

Posted 2 years ago

Hi Chris, Thank you for your Review. I have looked into this and can see that the reason that the whole amount of your initial order hasnt been refunded is because we have only received 1 product returned. On your original order, you purchased 2 heaters ( One Over Hang and One Table Top) and we have only received the overhang one back as a return. The £99.00 which we have not refunded is for the Table Top Heater which we have not had returned. If this is incorrect then please get in touch with our team as soon as possible and we will gladly look into this further for you.

Posted 2 years ago

“We ordered garden furniture in black friday deal good service from the help desk and prompt delivery service.”

Helpful Report

Posted 2 years ago

Great to hear that you are happy with your purchase, Helen! Thank you for your review

Posted 2 years ago

Kettler is rated 4.4 based on 2,341 reviews