Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

Write Your review

Tell us how Kettler made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect service from start to finish and bbq I bought is the best quality ever.”

Helpful Report

Posted 2 years ago

Thank you for your review Clint! We are delighted to hear you received perfect service. We hope you thoroughly enjoy using your Everdure Barbeque this summer!

Posted 2 years ago

“We purchased a set of out door furniture which we really like, it is very comfortable and looks great. We purchased this from a garden centre. We decided afterwards to buy the covers , I ordered the incorrect table one . Sally in CS was great sorted the correct one and I sent back the wrong one for a refund no problem. The covers are brilliant and waterproof!”

Helpful Report

Posted 2 years ago

Thank you very much for your kind review Lucy! We are so pleased to hear you are happy with your Kettler products and the service you received. Your comments have been passed on to Sally, who was more than happy to assist you.

Posted 2 years ago

“Called and Customer services were quick to pick up and emailed me instructions on the care products I need for the Elba teak table and recommended ordering via the website.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review. We are so pleased to hear about the efficient service you have received!

Posted 2 years ago

“I have had my kettler furniture for more than 25 years, still looks good the only thing I needed was new rubber feet for one of the Sienna chairs, delighted to find you stock spares and they are reasonably priced.”

Helpful Report

Posted 2 years ago

Thank you very much for your kind review. We hope you continue to enjoy using your Kettler furniture for many more years to come!

Posted 2 years ago

“Efficient”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review Catherine!

Posted 2 years ago

“Excellent service Cover arrived very quickly. Thankyou”

Helpful Report

Posted 2 years ago

Thank you very much for your kind review. We hope you enjoy using your Kettler products this summer!

Posted 2 years ago

“Brilliant! High quality product, really pleased.”

Helpful Report

Posted 2 years ago

Thank you so much for your review! We hope you enjoy using your Kettler products this summer!

Posted 2 years ago

“Exceptional customer service.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback! We are so glad to hear you received exceptional customer service. Your comments have been passed on to the colleague, who was more than happy to assist you.

Posted 2 years ago

“Quality product. Beautifully made. Perfect addition to our garden.”

Helpful Report

Posted 2 years ago

Thank you so much for your review. We are delighted to hear you are happy with your Palma Corner set. We hope you thoroughly enjoy using your Kettler furniture this summer!

Posted 2 years ago

“Excellent service. Quick delivery. Good quality furniture.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review Norma. We are so pleased to hear you received excellent service. We hope you enjoy using your Kettler furniture this summer!

Posted 2 years ago

“Very strong and durable”

Helpful Report

Posted 2 years ago

Thank you very much for your kind review Jane!

Posted 2 years ago

“Needed some touch-up paint for iron furniture which has (after about four years to be fair) started to rust. paint expensive and in tiny bottles. Ordered two which is the max allowed which might just do one chair. But three (out of four) need patching up! Will see what they look like with some Hammerite!”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback. Your comments have been passed on to the relevant department for future consideration. We are sure you will have your chairs looking great again soon!

Posted 2 years ago

“Touch up paint done the job. Needed a guide on how many jars to bbuy. Didn’t need two jars.”

Helpful Report

Posted 2 years ago

Thank you for your kind review and feedback Malcolm. I have forwarded your comments to the relevant department for future consideration. We hope you continue to enjoy using your Kettler furniture this summer!

Posted 2 years ago

“Good products and very fast delivery. Very pleased.”

Helpful Report

Posted 2 years ago

Thank you so much for your review! We hope you enjoy using your Kettler products this summer!

Posted 2 years ago

“Good service”

Helpful Report

Posted 2 years ago

Thank you very much for your review Robert. We are so glad to hear you received good service!

Posted 2 years ago

“Very easy to do business with”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review Gary!

Posted 2 years ago

“Professional, polite and fast.”

Helpful Report

Posted 2 years ago

Thank you very much for your review! We were so pleased to read your comments and we hope you enjoy using your Kettler furniture this summer!

Posted 2 years ago

“Purchased a cover for garden furniture. Excellent service”

Helpful Report

Posted 2 years ago

Thank you very much for your kind review. We are delighted to hear you received excellent service!

Posted 2 years ago

“I purchase 6 Kettler Garden chairs in 2016. By 2020 they had rusted.After several months of emails,the replacement chairs was delivered in late 2020. They acknowledged there was product fault with the rust coating and my replacements would have the new anti rust coating !! I would say really. I have just contacted them because 3 of the replacement chairs has serious amount of rust. I have been informed the replacement chairs are not covered by the warranty.I was not informed this when I receive my replacement chairs. I paid a lot of money for them. I was advised to buy some hammerite and paint it over the rust!! I definitely extremely angry and frustrated by the customer service I have recently received. If you are going to,purchase hairs from Kettler THINK TWICE!!”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback Maggie. We treat all of our Mesh products with an Enhanced Thermoguard+ coating to prevent rust however, damage to the coating will leave Steel Mesh products vulnerable to rust. All warranty periods start from the date the product was originally purchased. As you are now outside of the 5 year warranty period, we cannot replace your furniture. If you would like further advice on how to cover and seal the rust, please contact our After Sales team at sales@kettler.co.uk.

Posted 2 years ago

“Great Table, folds and unfolding system great. Assembly took a while.”

Helpful Report

Posted 2 years ago

Thank you so much for your reviews Deirdre. We hope you enjoy using your Kettle Table Tennis Table this summer!

Posted 2 years ago

Kettler is rated 4.4 based on 2,341 reviews