Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“Exellent service , replaced 4 chairs with in a week . Mrs thompson worksop 😀”

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Posted 6 years ago

“They understood the problem, agreed that it came within the guarantee and replaced a complete patiod set without any questions. The staff were very helpful, efficient and friendly”

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Posted 6 years ago

“Kettler resolved the problem very quickly and without any fuss.”

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Posted 6 years ago

“The item was delivered to the wrong address because Kettler did not read my email and put the wrong address on the delivery note. This was not the fault of TNT as they delivered it to the address on the label. I have sent an email direct.”

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Posted 6 years ago

“Kettle replaced our 6 garden chairs after they had all rusted without a quibble. Excellent service 6 chairs replaced and old ones returned. Thank you Kettler.”

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Posted 6 years ago

“I am very impressed with the service I received recently with Kettler. I had a few chairs which started to rust in the same spot well within the guarantee period. After sending proof of purchase and some images, they replaced the chairs as soon as they came back in stock. Communication was excellent from them, via phone calls and emails. Their delivery service was excellent too, communication again was very thorough.”

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Posted 6 years ago

“Kettler responded to my warranty claim without question. There was some delay in replacing the damaged items but they kept in touch and fulfilled their promise. They need to monitor the transport company they use as 2 vehicles turned up at the same time one to deliver and one to collect. both from the same depot.”

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Posted 6 years ago

“Prompt and fuss free response to our claim. Thank you”

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Posted 6 years ago

“Prompt processing of claim without quibbling.”

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Posted 6 years ago

“Had an issue with my protective cover and the Customer Service team, and Zak in particular did a fantastic job of sorting it out swiftly for me. Thank you”

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Posted 6 years ago

“Prompt response to my enquiry with a very satisfactory outcome.”

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Posted 6 years ago

“Very fast and clear delivery of replacement garden table and pickup of damaged one.. very nice delivery company”

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Posted 6 years ago

“THANK YOU FOR CONTACTING ME, YOU ARE TO BE CONGRATULATED ON YOUR SERVICE, WHICH I FOUND TO BE EXCEPTIONAL. I WAS MORE THAN PLEASED WITH THE WAY I WAS TREATED BY THE FRIENDLY STAFF MEMBER ZAK AND THE CONSIDERATION HE SHOWN TO ME. IT WAS ALSO GOOD TO SEE KETTLER STAND BY THEIR WARRANTY PERIOD. I WOULD HAVE NO PROBLEM WITH HIGHLY RECOMMENDING KETTLER IN THE FUTURE MANY THANKS TO A FIRST CLASS COMPANY”

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Posted 6 years ago

“By accepting the warranty claim without argument”

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Posted 6 years ago

“I had a lovely sage green bistro set which unfortunately rusted after a year. I contacted Kettler who were extremely helpful and prompt in replacing the set. Unfortunately they no longer had that particular set so I accepted a replacement in grey. I found them to be very efficient in handling my complaint.”

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Posted 6 years ago

“Disappointed that original chair was quite badly rusted after one year. We bought two pots of Kettler paint, at some expense, to attempt the repair ourselves but needed far more paint so we lodged a warranty claim. The replacement arrived only last Friday, many weeks later and too late for the summer weather. So overall, not a happy experience.”

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Posted 6 years ago

“excellent immediate service and no quibbles in replacing my items under warranty.”

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Posted 6 years ago

“Excellent after sales service and no quibbles about replacing items during the warranty period.”

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Posted 6 years ago

“Swift response and service.”

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Posted 6 years ago

“Garden dining set. The whole set suffered from severe rusting despite been covered and stored inside during the winter. The whole claim process took 5 months despite us following the claims procedure to the letter. We had numerous (5) failed deliveries meaning taking time away from work. We were constantly chasing Kettler for updates. The replacement set look and feel cheap compared to our original set. Time will tell !! We were even congratulated on receiving our replacement set the day after advising them of damaged components. Good luck”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,341 reviews