Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,374 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No quibble guarantee”

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Posted 6 years ago

“Great service!”

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Posted 6 years ago

“Although the initial warranty claim via the website was unanswered a follow-up letter produced an immediate response and the claim was handled very efficiently, with excellent communication and a choice of replacement products as the item which was the subject of the warranty claim was no longer available. The staff handling the claim were very helpful and courteous.”

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Posted 6 years ago

“Waited a considerable amount of time from rasing the complaint to receiving the replacements which were also faulty and then I had to endure the first faulty set just sitting in my garden in this massive box getting wetter and wetter by the weeks, waiting for it to be collected. The next replacement items had a lengthy wait also because they where waiting for new stock to arrive. This whole process has taken months upon months to be resolved. Not to mention the inconvenience of too many phone conversations too, also customer services calling and not really having a clue to what was going on. No gestures of goodwill either for all the inconvenience and upheaval I’ve endured. Not great all round really.”

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Posted 6 years ago

“First class service. Highly recommend.”

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Posted 6 years ago

“We have had trouble for 4 years with a table and chairs that kept going rusty. Kettler exchanged them each time this happened. Finally we agreed to exchange them for a completely different set of furniture. Kettler have been extremely helpful and professional throughout. Would definitely buy items from them in the future, their after sales service has been amazing.”

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Posted 6 years ago

“We bought two Kettler Endurance exercise bikes recently from Fitness Store one of which turned out to have been damaged during the delivery process. We called Kettler and Raf, their engineer, came twice and tried his very best to repair the bike. But, despite his very best efforts it was still not quite right. So, another phone call to Kettler who were just amazing! They liaised with Fitness Store and a new bike was delivered within days. We wanted to say thank you for the outstanding service, from our very first phone call to your office to Raf wishing us well with the repaired bike. You dealt with our enquiry sympathetically and very professionally. Everyone we spoke to was understanding and kept in touch to tell us what was happening and when the repairs could take place. Your engineer was absolutely brilliant. He called an hour before he arrived and did his best to get the bike to work. But when that wasn't enough, your whole team worked really hard to make sure we got another bike without delay. We knew that Kettler had a great reputation for making high quality exercise equipment but had no idea that your after sales service would be even better. Thank you and congratulations on such great service. We would recommend Kettler 100 per cent and more.”

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Posted 6 years ago

“Very good customer service”

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Posted 6 years ago

“No quibble guarantee with the warranty procedure which was handled extremely well by the Kettler staff who went the extra mile. The garden furniture which I bought was a quality product and I would fully recommend Kettler products to family and friends.”

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Posted 6 years ago

“Excellent customer service. Thank you”

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Posted 6 years ago

“There was no hesitation in replacing the chairs under the 5 year guarantee. My claim was handled promptly and the new chairs delivered at the time agreed.”

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Posted 6 years ago

“Excellent quick response to a problem with outside chairs under five year guarantee. These chairs were replaced quickly and efficiently, after sending photographic proof of damage. Would recommend Kettler to anyone buying outside furniture.”

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Posted 6 years ago

“Ah what a great experience. The customer service at every stage was outstanding! We were initially disappointed we had issues with our garden furniture but it was so swiftly and quickly dealt with we’re now super pleased. Thanks for rectifying the problem with ease and being flexible. We are excited to use our new furniture next summer. You should teach other companies the value in great customer service. Thanks.”

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Posted 6 years ago

“From first reporting my claim I have to congratulate Kettler’s customer service for their efficiency in dealing with my issue.”

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Posted 6 years ago

“We had bought some Kettler furniture about 3 years ago from our local garden centre (Bolero) which included 6 chairs, table and bench and on storing away for the winter, noticed that one of the chairs had started to show a rust blister in two areas. We contacted our local garden centre who informed us they no longer deal with Kettler and were not able to help us, suggesting we contact Kettler direct which we did accordingly. We cannot speak highly enough of the service we received.The range was now discontinued but Kettler agreed to replace not one but all six chairs with a comparable design and style and arranged delivery and collection........a first class service from start to finish !!”

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Posted 6 years ago

“I contacted Kettler to say that there was some rust on 3 of my chairs, and even though my guarantee was 6months from the finish they gave me a whole new set. Their customer service is second to none, also very speedy with the new set.”

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Posted 6 years ago

“Love the furniture. We had some issues with the deterioration over time but Kettler was great at helping us solve the issues. Great service! Thank you.”

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Posted 6 years ago

“Kettler's customer service is first class I had a minor problem with my garden furniture which was resolved quickly, efficiently, and without any fuss. They are true to their word with the guarantee, I purchased my garden furniture in 2015 and had a minor problem in 2018. Once I had filled in the online warranty claim, they contacted me the next day and replaced the items within 5 days. You would be hard pressed to find such excellent customer service nowdays, I would have no doubt about recommending Kettler”

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Posted 6 years ago

“Zak at Kettler provided a prompt and profession service when I contacted the company about a part missing on a Kettler parasol I had recently purchased. Not only did he keep me informed at all times he also arranged for the part I needed to be sent to me immediately. Thank you Zak”

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Posted 6 years ago

“The service I had with regards to my warranty claim on my garden furniture was absolute excellent. Communication and speed of resolving the matter was 1st class. Let’s hope the replacement chairs are of the same standard. Thanks Kettler”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,374 reviews