Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,449 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,449 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased my second set this month. Had the first set for 7 years and still looks like new. Great quality.”

Helpful Report

Posted 1 month ago

Hi Daphne, Thank you for the fantastic 5-star review! We're delighted to hear that you're enjoying your second set and that your first set has stood the test of time. It's wonderful to know that our quality has exceeded your expectations. We're here for any questions or support you might need in the future. Your continued trust in us truly means a lot! Best regards, The Kettler Team

Posted 1 month ago

“Outstanding Customer Service and delightful and differently stylish products. I bought Cora Rope for a refurbished patio, lovely quality and design. Very pleased.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for the delightful 5-star review! We're so pleased to hear that you’re enjoying the Cora Rope on your refurbished patio. It's fantastic to know that you appreciate the quality and unique style of our products. Your satisfaction truly means a lot to us! If you ever have any questions or need further assistance, please don’t hesitate to reach out. We're here to help! Best regards, The Kettler Team

Posted 2 months ago

“It was great to buy directly from you so I knew the covers would fit, thank you they fit well and are protecting my Kettler garden furniture”

Helpful Report

Posted 2 months ago

Hi Siobhan, Thank you for the wonderful 5-star review! We're so glad to hear that buying directly from us gave you confidence in the fit of your covers. It’s great to know they're doing a fantastic job protecting your Kettler garden furniture! Your satisfaction means the world to us. If you have any questions or need further assistance, please feel free to reach out anytime! Best regards, The Kettler Team

Posted 2 months ago

“A 5* service for 5* quality furniture.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for the amazing 5-star review! We’re thrilled to hear that you experienced 5-star service along with our quality furniture. Your satisfaction is our top priority, and your kind words inspire us to keep up the great work! If you need any further assistance or have questions, don’t hesitate to reach out. We’re always here for you! Best regards, The Kettler Team

Posted 2 months ago

“I purchased a coffee table from a different company supplying Kettler products. The table was faulty and after four emails I had not one reply. I contacted Kettler and they replied immediately and replaced the table. Excellent service and would highly recommend them.”

Helpful Report

Posted 2 months ago

Hi Debbie, Thank you so much for the wonderful 5-star review! We're thrilled to hear that you received prompt assistance from our team and that we could replace your faulty table. Your kind words about our service are greatly appreciated, and they motivate us to maintain our high standards! If you have any more questions or need assistance in the future, please don’t hesitate to get in touch. We're always here to help! Best regards, The Kettler Team

Posted 2 months ago

“Easy to install with good instructions and all the parts. A good looking table too.”

Helpful Report

Posted 2 months ago

Hi Hedley, Thank you for the fantastic 5-star review! We're delighted to hear that you found the installation easy with our clear instructions, and it’s wonderful to know you’re pleased with the look of the table too. Your feedback truly motivates us to continue delivering quality products. If you have any questions or need further assistance, don’t hesitate to reach out! Best regards, The Kettler Team

Posted 2 months ago

“Excellent products, would highly recommend”

Helpful Report

Posted 2 months ago

Hi Karen, Thank you for the fantastic 5-star review! We’re so glad to hear that you’re enjoying our products and would recommend them. Your support means the world to us, and it motivates us to keep delivering high-quality items. If you ever have any questions or need assistance, feel free to reach out. We're here to help! Best regards, The Kettler Team

Posted 2 months ago

Hi Karen, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you find our products excellent and would recommend them. Your kind words truly motivate us to continue providing high-quality items that our customers love. If you ever have any questions or need assistance, please don’t hesitate to get in touch. We’re here for you! Best regards, The Kettler Team

Posted 2 months ago

“Love the kettler products.they are hard wearing durable and does exactly what it says on the tin!! Therefore purchased again.bit pricy but great quality. My delivery experience is not so great. As I was not at home. The item was taken back to TNT depot and arranging a re delivery was a nightmare and then didn't deliver as arranged. I an now waiting for the delivery to arrive again tomorrow!! Fingers crossed.”

Helpful Report

Posted 2 months ago

Hi Debby, Thank you for your glowing review and for your continued trust in Kettler products! We’re thrilled to hear that you find our items durable and high-quality. It's great to know our products are living up to expectations! We sincerely apologize for the delivery issues you experienced. We understand how frustrating that can be, especially when you’re excited to receive your purchase. If there's anything we can do to assist you or improve your experience, please don't hesitate to reach out. Fingers crossed for a smooth delivery tomorrow! Best regards, The Kettler Team

Posted 2 months ago

“Appears to be a quality item”

Helpful Report

Posted 2 months ago

Hi Robert, Thank you for your wonderful 5-star review! We're delighted to hear that you find our item to be of quality. Your positive feedback truly motivates us to keep up the great work. If you have any questions or need assistance at any time, feel free to reach out. We're always here for you! Best regards, The Kettler Team

Posted 1 month ago

“I'm always pleased with Kettler garden furniture it is the best, so is customer service! Thank you”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your amazing review! We’re thrilled to hear that you’re pleased with both our garden furniture and our customer service. Your satisfaction is our top priority, and it's wonderful to know we’ve met your expectations! If you ever need assistance or have any questions, feel free to reach out. We’re always here to help! Best regards, The Kettler Team

Posted 2 months ago

“Excellent customer service. Was told the product I needed. When I ordered it the delivery was going to be sooner than I expected, very quick delivery. I was told the delivery day beforehand but I wasn’t going to be in so I emailed customer service as advised and they replied promptly and changed delivery to the day I was due to be home. Excellent service, thank you.”

Helpful Report

Posted 2 months ago

Hi Heather, Thank you so much for your wonderful review! We’re delighted to hear that our team provided excellent customer service and that your delivery was quicker than expected. It's great to know we were able to accommodate your schedule as well! If you need any further assistance or have questions in the future, just reach out. We’re always here to help! Best regards, The Kettler Team

Posted 2 months ago

“Kettler resolved my issues with customer service team”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your fantastic review! We're thrilled to hear that our customer service team was able to resolve your issues. Providing exceptional support is a priority for us, and your feedback confirms we're on the right track. If you need any further assistance or have more questions in the future, don’t hesitate to reach out. We're always here for you! Best regards, The Kettler Team

Posted 2 months ago

“Easy to navigate the website. Easy to order. Had to phone up to ask a question before ordering. Very efficient. Great quality products. Arrived quickly.”

Helpful Report

Posted 2 months ago

Hi Lynn, Thank you for your glowing review! We're so pleased to hear that you found our website easy to navigate and that our team was able to assist you efficiently. Quality is important to us, and it’s wonderful to know that you’re happy with your products and the speedy delivery. If you have any other questions or need assistance in the future, don’t hesitate to reach out. We're here to help! Best regards, The Kettler Team

Posted 2 months ago

“I was really pleased with the service I received which is why I remain a loyal customer with Kettler furniture and covers and a table tennis table.”

Helpful Report

Posted 2 months ago

Hi Martin, Thank you for your kind words and for being a loyal Kettler customer! We're really pleased to hear that you had a great experience with our service and enjoy our furniture and table tennis table. Customer satisfaction is our top priority, and your feedback inspires us to keep up the good work. If you ever need assistance or have any questions, feel free to reach out. We're always here for you! Best regards, The Kettler Team

Posted 2 months ago

“Easy to order product delivery on time in a couple of days Excellent”

Helpful Report

Posted 2 months ago

Hi David, Thank you for your wonderful review! We're delighted to hear that you found the ordering process easy and that your product was delivered promptly. We always aim for efficiency and customer satisfaction. If you need anything else in the future or have any questions, please feel free to reach out. We're here to help! Best regards, The Kettler Team

Posted 2 months ago

“Recent purchase was replacement cover for mini Palmer corner set / now 6 years old and still in great condition. Excellent quality furniture!”

Helpful Report

Posted 2 months ago

Hi Anne, Thank you so much for your fantastic review! We're thrilled to hear that your mini Palmer corner set is still going strong after six years and that you appreciate the quality of our furniture. It’s our aim to create long-lasting products that our customers love. Should you need anything else or have any questions in the future, please feel free to get in touch. We're always here to assist you! Best regards, The Kettler Team

Posted 2 months ago

“I have scored. That is enough. Would use you again”

Helpful Report

Posted 2 months ago

Hi Jonathan, Thank you for your 5-star review! We're thrilled to hear that you are satisfied with your experience and would choose Kettler again. Your support means a lot to us! If you ever need anything or have questions in the future, feel free to get in touch. We’re always here to help! Best regards, The Kettler Team

Posted 2 months ago

“Great product”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your glowing review! We're thrilled to hear that you consider our product to be great. It's our goal to deliver high-quality items that meet our customers' expectations. If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best regards, The Kettler Team

Posted 2 months ago

“Dealt with you before no issues, items came quickly one item was out of stock and you notified once in”

Helpful Report

Posted 2 months ago

Hi Mark, Thank you for your fantastic review and for being a returning customer! We’re glad to hear that your items arrived quickly. We always strive to keep our customers informed, so we appreciate your understanding regarding the out-of-stock item. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help and ensure you have a great experience with us. Best regards, The Kettler Team

Posted 2 months ago

“We own various Items of Kettler garden furniture. Our latest addition is covers for our new garden chairs They are all very good quality and the cusomer service is excellent.”

Helpful Report

Posted 2 months ago

Hi Barry, Thank you for your wonderful review! We’re delighted to hear that you are enjoying various Kettler garden furniture pieces, especially the new covers for your garden chairs. It means a lot to us that you recognize the quality of our products and the effort we put into our customer service. If you ever have any questions or need further assistance, please don’t hesitate to reach out. We’re always here to help! Best regards, The Kettler Team

Posted 2 months ago

Kettler is rated 4.4 based on 2,449 reviews