Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,324 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 14th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a sizeable gift for our son. It was delivered on time and put inside our home as it was heavy. Good delivery service. However when it was opened by my son there was evidence of damage on the inside of the box. The polystyrene was snapped and we discovered that the pizza oven was dented and the gas pipes pulled away from the main body. It had certainly been opened before and revealed up. A replacement was arranged very efficiently but it detracted from the pleasure of receiving the gift. The new item was delivered in the same efficient way and in excellent condition. Despite the issues we are pleased with our purchase.”

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Posted 3 months ago

“Excellent products, very good quality. Product arrived bang on time and is exactly what I was looking for.”

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Posted 3 months ago

“Hassle free transaction and quality product.”

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Posted 3 months ago

“Bought the Lyon duo bistro set and it’s lovely. Very stylish and well made. Was delivered on my day of choice too….. Brilliant.”

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Posted 3 months ago

“The garden table parasol insert does not fit as it was shown to do.”

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Posted 3 months ago

“The products are good and the service indifferent - it would be good if someone would phone me other than your contractor - I still don’t have my full delivery from 2 weeks ago”

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Posted 3 months ago

“Would highly recommend Kettler. We have purchased a number of Kettler items now, all are high quality, functional and look great. The customer service is exceptional.”

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Posted 3 months ago

“Lamp arrived broken and wonky - and in the wrong colour way to what was ordered. Customer service was not great and requested a photo of the damage but then went cold. Not heard back from them , shame as we wanted to order 20 for our wedding venues garden”

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Posted 3 months ago

Hi, I’m truly sorry to hear about your experience with the lamp and the issues you've faced with our customer service. I understand this is not the first review you’ve left regarding this matter, and we genuinely want to help resolve it for you. Please contact us again at sales@kettler.co.uk with any photos or details about the situation, and we’ll make it a priority to assist you. We appreciate your interest in ordering more for your wedding venue and want to ensure you receive the quality products you deserve. Thank you for your patience, and we look forward to hearing from you. Best regards, The Kettler Team

Posted 2 months ago

“Great product. Delivered as advised and sooner than expected which was perfect”

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Posted 3 months ago

“I got a great deal on a Kettler Day Bed in their sale. The website and ordering process were easy to navigate. Delivery was quick and delivered to the spot I asked them to place it. Assembly was simple, however there was a screw missing. I reported this to Kettler and was sent the part, which didn’t arrive, but when sent again it did. Things can go wrong with any delivery, but I always say it’s what they do about it that matters and I can certainly say that their customer service was brilliant and they even gave me £50 back for the inconvenience which I was not expecting!”

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Posted 3 months ago

“Part requested and sent in good time, shame it came by Royal Mail, eventually.”

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Posted 3 months ago

“Excellent service from ordering to delivery. Great products.”

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Posted 3 months ago

“Great product”

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Posted 3 months ago

“Quality product at an affordable price, well packaged/ protected and delivered quickly”

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Posted 3 months ago

“Kettler products are good quality and we have a metal set in Iron Grey which does not need covering in Winter which is great. Also it has the mesh seat so we don't need huge cushions for which we have no space!! So a good product. However, after 5 years or so some of the paint is chipping and flaking so needs touhcing up. I ordered 2 touch up pens, and finally after a month I received them. It seems the order wasn't processed twice, and one of the emails described the paint as end caps which I replied to very quickly so I didn't get end caps delivered!!”

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Posted 3 months ago

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Posted 3 months ago

“Good product. Good service.”

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Posted 3 months ago

“It was fine”

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Posted 3 months ago

“Web site clear and ordering easy. Customer service on query made about a previous bought product good. Delivery of patio set bought on this occasion was as promised. I was surprised that the items when unpackaged bore a different manufacturers label. The chairs required partial assembly (4 screws each). All fittings were properly packaged and supplied. On each chair three of the screws went straight in, but the fourth, in the same position on each chair, was hard to fit as the threaded receiving hole was slightly mis-aligned. This defect was evident even when the other screws were removed and the questionable one fitted first. This assembly was eventually managed with the assistance of two other persons. The comfort was good, and the pieces seemed of a good finish. I have been on holiday since the day after delivery so they have been stored indoors. If the finish is as good as previous purchases then ask should be well”

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Posted 3 months ago

“Great looking cover good quality works brilliantly and fits perfectly. Quick and easy delivery. Very pleased would definitely recommend”

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Posted 3 months ago

Kettler is rated 4.4 based on 2,324 reviews