Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed that the seat covers were for the recliner which wasn't very clear on the website,”

Helpful Report

Posted 3 months ago

Hi George, Thank you for your feedback. We’re sorry to hear that the seat covers didn’t meet your expectations and that the information on our website was unclear. We strive for clarity in our product descriptions and appreciate you bringing this to our attention. If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help! Best regards, The Kettler Team

Posted 3 weeks ago

“The bench has been on the patio for a few months now, very attractive and comfortable. However I read it did not require any treatment until the autumn/winter. I purchased the protective cover for it which is now on for the winter. However there are slight cracks and you can see marks on it, which I’m concerned and disappointed about. What shall I do?”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your experience with your bench. We're glad to hear that you find it attractive and comfortable. However, we truly understand your concerns regarding the cracks and marks, especially since you’ve taken steps to protect it for the winter. This is not the experience we aim to provide, and your feedback is invaluable to us. We recommend reaching out to our customer service team to discuss your concerns further. They’ll be happy to assist you in finding a solution. Thank you for your patience, and we hope to resolve this matter to your satisfaction. Best regards, The Kettler Team

Posted 3 weeks ago

“Quick delivery Good price Perfect fit Good quality material”

Helpful Report

Posted 3 months ago

“A beautiful 5 piece chairs; footstools and coffee table. Great price and look lovely on our new patio. So far very weather resistant!”

Helpful Report

Posted 3 months ago

“Delivery was great. As the initial date didn't suit another was arranged for soon after. Very helpful delivery guys. The seats look great and are very comfortable. I decided to put them away until next summer as the winter weather can be wild here !”

Helpful Report

Posted 3 months ago

“Our order of a 5’ garden bench cover was delivered 3 days from order. The quality is excellent and it fits our garden bench perfectly.”

Helpful Report

Posted 3 months ago

“The garden chairs are ridiculously difficult to assemble. It says half ands hour for 1 person. Absolute nonsense! There is nowehere which says the holes are hidden below the plastic raffia which is so tightly strung it's almost impossible to move.”

Helpful Report

Posted 3 months ago

Hi Petet, Thank you for taking the time to share your experience. We’re sorry to hear that you found the assembly of the garden chairs to be challenging. Your feedback about the hidden holes and the tight plastic raffia is valuable, and we understand how frustrating it can be when expectations don’t match reality. We always strive to provide clear instructions, and we appreciate your input as it helps us improve. If there’s anything else we can assist you with or if you have any suggestions on how we could make the assembly process easier, please let us know. Thank you again for your feedback. Best regards, The Kettler Team

Posted 3 weeks ago

“I have recently bought 2 sun loungers and a 3 seater garden sofa cover which are very good quality. Communications we're good and delivered on time.”

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Posted 3 months ago

“Excellent products, excellent response when there was a problem. Thank you”

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Posted 3 months ago

“Great quality and quick delivery. Weather proof and wearing well.”

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Posted 3 months ago

“Excellent service from Kettler regarding a potential warranty issue.”

Helpful Report

Posted 4 months ago

Hi Les, Thank you for your review. We're glad to hear that you received excellent service regarding your potential warranty issue. We always strive to provide our customers with the support they need. I can however see that you have awarded us 1 star and from your comments, I believe that this may be an error ? If there’s anything more we can assist you with or if you have any further feedback, please feel free to reach out. Your satisfaction is important to us. Best regards, The Kettler Team

Posted 3 weeks ago

“Very comfortable chairs, even without the cushions. Very pleased with our purchase.”

Helpful Report

Posted 4 months ago

“Disappointed with rain cover for the Bali Dining set. No fasteners to attach to the legs of table and yet eye wateringly expensive.”

Helpful Report

Posted 4 months ago

Hi Peter, Thank you for sharing your thoughts on the rain cover for the Bali Dining set. We're sorry to hear that it didn’t meet your expectations and that the lack of fasteners has been an inconvenience for you. We understand how important it is for our products to function well and provide value. Your feedback is invaluable and will help us improve our offerings. If there's anything further you'd like to discuss or if we can assist you in any way, please don’t hesitate to reach out. Best regards, The Kettler Team

Posted 3 weeks ago

“Great product came on time and very good customer support”

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Posted 4 months ago

“Excellent really pleased with my purchase albeit not had the weather to fully experience the furniture yet.”

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Posted 4 months ago

“Brilliant products and service”

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Posted 4 months ago

“Great product, as described and quickly shipped”

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Posted 4 months ago

“Worst delivery and customer service ever!! Great product simply awful GB service”

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Posted 4 months ago

“Good service, lovely product”

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Posted 4 months ago

“Delivery was swift and arrived on time. Havent opened the box yet as waiting until the spring!”

Helpful Report

Posted 4 months ago

Hi Teresa, Thank you for your review! We’re glad to hear that your delivery was swift and arrived on time. We completely understand the excitement of waiting for warmer weather to set everything up! Whenever you’re ready to open the box in the spring, we hope you enjoy your new purchase. Should you have any questions or need assistance in the future, feel free to reach out. Best regards, The Kettler Team

Posted 3 weeks ago

Kettler is rated 4.4 based on 2,371 reviews