Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

Write Your review

Tell us how Kettler made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No quibble Replacements offered efficiently and quickly”

Helpful Report

Posted 5 years ago

“Simply that our rusting chairs were exchanged without fuss and with very good communication.”

Helpful Report

Posted 5 years ago

“Prompt professional service, but would like you to consider using a delivery company that can specify a short delivery window, rather than 8. a.m. to 6 p.m.”

Helpful Report

Posted 5 years ago

“Very helpful give full customer satisfaction”

Helpful Report

Posted 5 years ago

“Print reply when telephoning and Sales and After sales very helpful.”

Helpful Report

Posted 5 years ago

“Excellent service from Kettler staff and delivery company. Very prompt. Certainly recommend Kettler”

Helpful Report

Posted 5 years ago

“Very comfortable furniture and excellent warranty to rely on.”

Helpful Report

Posted 5 years ago

“Well they exchanged my extending table and 8 chairs with no hassle what so ever I would highly recommend their customer service especially Zak who was unbelievably helpfull. I have not seen the new patio set as yet they are still in the boxes they came in we are having our garden landscaped before we put them out so at the beginning of May they will be out in all their glory...fingers crossed.. Thank you Kettler. Best Regards Mrs Joyce Matthews.”

Helpful Report

Posted 5 years ago

“Replaced my faulty garden chairs”

Helpful Report

Posted 5 years ago

“I have only the highest praise for the after sales customer service provided by Kettler. A problem with a garden table was dealt with most efficiently and professionally by a very motivated team. The pick-up of the old table and delivery of the replacement was a completely smooth operation thanks to the Kettler team and their courier (Panther). Overall, I have been extremely impressed by Kettler and recommend them highly and with confidence.”

Helpful Report

Posted 5 years ago

“Contacted Kettler regarding a defect on a piece of garden furniture which appeared over winter. Decision to replace made the same day and arrived within a week.”

Helpful Report

Posted 5 years ago

“Very helpful person on the phone asked for photos of my complaint, no quibble whatsoever and an offer of replacement item which was delivered in a few days. Wonderful service....”

Helpful Report

Posted 5 years ago

“promptly replaced defective item, whole garden set of furniture with no quibbles. No longer sell defective range so realised old set was below their usual standard.”

Helpful Report

Posted 5 years ago

“Problem dealt with very quickly and items replaced within days Excellent service”

Helpful Report

Posted 5 years ago

“Outstanding customer service. I had a small issue with my Heston Bbq & made contact with customer service. I received a couple of calls & several e mails. I'd have absolutely no hesitation in either recommending or buying from Kettler again. Thanks again guys.”

Helpful Report

Posted 5 years ago

“After sales service from Kettler is exemplary. A problem with garden furniture was dealt with most efficiently and pleasantly by the highly professional customer service team. Pick-up problem item and delivery of replacement were most perfectly organised both by Kettler and their courier (Panther). I am, certainly, very likely to buy "Kettler" again and recommend the company very highly indeed.”

Helpful Report

Posted 5 years ago

“After sales service from Kettler is exemplary. Problem with garden furniture was dealt with so efficiently and so pleasantly by a very dedicated team. Pick-up and replacement were perfectly managed both by Kettler and their carriers (Panther). Congratulations all round for a service which is well above standard. Highly likely to use Kettler again and would recommend most highly.”

Helpful Report

Posted 5 years ago

“Although I have had problems with this product, the response from Kettler has always been very positive and very quick to put things right. i would use them again in the future, well done Mike Durell”

Helpful Report

Posted 5 years ago

“Having had issues with some of our Kettler garden furniture we were very impressed with the after sales team & the fast & efficient way in which it was replaced.”

Helpful Report

Posted 5 years ago

“Fantastic warranty service, quick and very efficient.”

Helpful Report

Posted 5 years ago

Kettler is rated 4.4 based on 2,341 reviews