Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,374 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently made a warranty claim on outdoor furniture which was 2 years old. The claim was dealt with in a very prompt and professional manner with excellent customer service. I would have no doubt in purchasing from Kettler again due to the excellent way my claim was dealt with when, unfortunately, things went wrong with the purchase.”

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Posted 5 years ago

“Absolutely excellent service from start to finish very efficient and superfast delivery”

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Posted 5 years ago

“Excellent and rapid response to query on Kettler chairs. Delivered when promised and follow up communication couldn't be better.”

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Posted 5 years ago

“Kettler dealt with my warranty claim without any fuss and extremely efficiently. The customer service representative (Tammy) was really friendly, helpful and responsive. I can’t speak highly enough of the service provided by Kettler. Very happy.”

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Posted 5 years ago

“We ordered the Palma Corner set which arrived with a bent leg, after contacting Customer services a replacement was sent 2 weeks later which I asked to be checked prior delivery, only to find this 2nd replacement was also damaged. It had not been checked as promised by Customer Services.. It took another 2 weeks to arrange a 3rd replacement which was checked prior despatch and arrived in perfect condition. I accept that damage can occur in transit but I don't think its much to ask that at the 2nd attempt they would check before despatch but no Customer Services could not be bothered. The person I emailed had no sense of urgency at all to put things right, I only live 2 hours from the Kettler site but it took a further 2 weeks before a 3rd delivery was made. The Customer Service was dreadful, they show no interest in going that little extra step to sort things out, " were not in your area for 2 weeks so you'll have to wait if your not happy speak to where you bought it from for a refund" was the response from the Lady in Customer Services.. The furniture may be of good quality but Kettler are very poor and if I were you I would not touch them with a Barge Pole. Thou I would like to note that Wayne who came direct from Kettler with the 3rd delivery was exceptional, very friendly and understanding unlike any of his colleagues that I had the miss fortune to deal with. We are all sorted now but I wish I'd never heard of Kettler. .”

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Posted 5 years ago

“Kettler replaced the cover for our Palma outdoor setting which was letting in water. It was replaced quickly and with a new better quality one which now keeps our outdoor setting dry. We can’t thank Kettler enough for their excellent customer service and Zak in particular.”

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Posted 5 years ago

“nice Product”

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Posted 5 years ago

“Disappointed at how the furniture rusted so quickly. More than happy with the response to replace the garden table and chairs.”

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Posted 5 years ago

“Quick responses to emails and replacement furniture received.”

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Posted 5 years ago

“Prompt response to claim, very helpful person sorting out the issue (Tammy). Then resolved delivery issue with courier.”

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Posted 5 years ago

“No quibble replacement under guarantee. Great staff to deal with”

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Posted 5 years ago

“The Replacement table is perfect . Surprised that you replaced the whole table for minor faults in the original . Thought that you might just fob me off with some touch up paint but very impressed that you replaced the whole table”

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Posted 5 years ago

“Your customer service man Zak was outstandingly good. He was polite, efficient and carried out the replacement with minimum fuss and maximum speed. I wrote him an email saying all this and hope he passed it to his line manager.”

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Posted 5 years ago

“Swift delivery/collection”

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Posted 5 years ago

“Very prompt response in replacing our twin seat & table under the warranty claim. Excellent delivery crew and all on time as promised. We would buy Kettler products again.”

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Posted 5 years ago

“Purchased Patio set in 2006, still looking good with no rust. Purchased same set for my parents in 2008, still good and no rust. Purchased a 2 seater chair in 2012, within 2 years it had corroded, it was quickly replaced under warranty. Replacement then went rusty and paintwork turned silver, it was replaced in July 2017. Called Kettler yesterday, as the 3rd replacement has rust appearing on it. Am told there has been a problem with the coating. Am also told they will not replace again. Sadly, I doubt that I will be buying from Kettler again”

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Posted 5 years ago

“Resolving an issue quickly, professionally and to my satisfaction means that despite the initial issue, I would still recommend Kettler to my friends and family”

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Posted 5 years ago

“Very disappointed that the chairs and table corroded but have to say the service responce from the Kettler service team was first class.”

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Posted 5 years ago

“Very quick response and absolutely no delay in getting the claim settled. Courteous communications and excellent customer service all round. No complaint whatsoever.”

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Posted 5 years ago

“You supplied fault goods without checking before sending out.”

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Posted 5 years ago

Kettler is rated 4.4 based on 2,374 reviews