Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

Write Your review

Tell us how Kettler made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 2 years ago

“Well I’m still awaiting delivery of my order despite TNT saying it would be delivered 2 days ago!”

Helpful Report

Posted 2 years ago

“I purchased some covers for my garden furniture, not Kettler. I couldn’t find the sizes for the covers as they were named to fit the various Kettler furniture. I called their customer service line & they couldn’t have been more helpful. Very impressed & happy to recommend.”

Helpful Report

Posted 2 years ago

“Kettler furniture was brilliant. Unfortunately full range not available directly - going through agents is painful and stock dependant”

Helpful Report

Posted 2 years ago

Thank you for your review, Chris. We are starting to retail smaller items directly but thank you for your feedback.

Posted 2 years ago

“My table I had with you is marked . Can’t put a cup on it without a ring being left !!! It’s awful payed a lot of money for furniture which I thought would last wen I complained they sent new slats but tbh have no looks on it now”

Helpful Report

Posted 2 years ago

Thank you for your review, Janet and we are sorry to see this issue. Your details have been passed onto management who would like to make contact with you to address these reports and offer a resolution for you.

Posted 2 years ago

“I ordered a cover for my brand new Kettler Palma Fire Pit table on 22 July in good faith. Apparently TNT couldn’t find my address (no other delivery drivers have an issue and there’s only 6 houses in our postcode). I chased Kettler on the 27th they said they would dispatch it via the Royal Mail and that it would arrive Tuesday 2nd August. Today is the 3rd August and it’s not here still !!! My thoughts, the Kettler furniture is good but the customer service and their delivery side are awful. If you can get what you want from Somewhere else I would advise you to do that.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback Janice. I was sorry to hear there were issues with your delivery. I understand the replacement has now been delivered, if you need help with anything else, please feel free to contact us on 01527 591901 and we will be happy to assist you.

Posted 2 years ago

“The spare parts I needed, feet for my garden tables and chairs, were easily identified from the web site and rapidly despatched to me postage free. Excellent customer service”

Helpful Report

Posted 2 years ago

Thank you very much for your kind review Ian. We are delighted to hear you received excellent service. We hope you continue to enjoy using your Kettler furniture this summer!

Posted 2 years ago

“Great product great service”

Helpful Report

Posted 2 years ago

Thank you very much for your kind review! We are so pleased to hear you received great service!

Posted 2 years ago

“Very quick service, paint arrived in jiffy bag”

Helpful Report

Posted 2 years ago

Thank you for your kind review Clive!

Posted 2 years ago

“It didn’t arrive”

Helpful Report

Posted 2 years ago

Thank you for your feedback Katie. We are sorry to hear you have not yet received your order. One of the team will be in touch to resolve this with you shortly.

Posted 2 years ago

“We bought the Henley bistro table and two round back chairs. They are beautiful. Comfortable. Great quality. Very strong. Had them for a few years and then developed some rust marks. Contacted customer services who replied right away and immediately replaced the table and both chairs. Excellent customer service. Couldn’t have been more helpful. Totally recommend. Thank you Kettler.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review Lucille! We are so pleased that we were able to resolve your concerns, it is always great to hear when our customers have received excellent customer service. We hope you continue to enjoy using your Kettler furniture for many years to come!

Posted 2 years ago

“Excellent quality & perfect fit. Definitely Worth the slightly higher price than competitors”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review Angela! We hope you enjoy using your Kettler furniture this summer!

Posted 2 years ago

“Was very happy with my covers to start with, although at £150 ish was a bit steep... This is the 3 rd summer and they have disintegrated, with splits and holes appearing everywhere.. I just felt they should have had a longer life for the cost.. Wouldn't have gone for the originals if I'd known, thought by buying the 'good quality ones' they would last.. 😒”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback. We are sorry to hear about the issues with your protective covers. Our protective covers are highly durable however, as with any product, the materials can be susceptible to wear and tear over extended periods of time.

Posted 2 years ago

“Perfect, easy to fit, easy to remove”

Helpful Report

Posted 2 years ago

Thank you very much for your kind review! We hope you enjoy using your Kettler products this summer!

Posted 2 years ago

“We purchased furniture costing more than £3000 last year to find it has faded considerably despite claims it is UV resistant, maintenance free and will not fade in quality. Kettler aftersales have continually suggested that we use different products to restore it - This has not worked - they then stated that we must have cleaned it using a material that removed the coating - a totally untrue and frankly disgraceful assumption. At every turn have been fobbed off with excuse after excuse. Poor quality furniture and customer care.”

Helpful Report

Posted 2 years ago

Thank you for your recent review, Tara. We are incredibly sorry to learn that you are disappointed with the service that you have received and also the furniture that you have. Since receiving your review on this site and Trust Pilot, our Customer Service Manager has requested that you contact him directly to address the issues in your review to hopefully reach a satisfactory resolution, and for you to be able to enjoy the furniture that you have. Please contact our team at sales@kettler.co.uk using the subject TP0408DNB with your contact details.

Posted 2 years ago

Update: 08/08/2022 Since receiving your review, I can see that we have been in touch with your husband to replace the table slats free of charge so that you are able to enjoy using your table for years to come. We hope that this has gone a little way in restoring your faith in the Kettler brand.

Posted 2 years ago

“I have not yet used the paint to retouch my metal patio chairs which are now getting on for 20 years old. I am sure it will be fine but can I use this opportunity to comment on the Charlbury garden set and bespoke covers we recently bought? We are delighted with the furniture and, in general, the covers, but while the ties for the chair covers are easy to use and effective, those on the sofa cover, which for some reason are a different configuration, are barely fit for purpose. I am not sure if it is down to a design fault or poor workmanship, but when we attempt to tighten them they tend to pull out and have to be rethreaded which is a painfully slow process. Hence the loss of a star!”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback Alan. We were sorry to hear that one of your protective covers has some issues with the ties. The ties should not pull out completely from the cover when tightening. Please contact our After Sales team on 01527 588997 or at sales@kettler.co.uk and we will be happy to discuss this further with you.

Posted 2 years ago

“We have both a Kettler corner sofa and a chair. They are great quality and very comfortable.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review David! We are so pleased to hear you are happy with the quality and comfort of your Kettler furniture. We hope you continue to enjoy using them this summer!

Posted 2 years ago

“• Scratched table • defective bolt provided, so unable to assemble • delivered without cover”

Helpful Report

Posted 2 years ago

Thank you for your feedback Scott. We were sorry to hear about the issues with your order. I understand this has now been resolved. If you need help with anything else, please contact us at sales@kettlerdirect.co.uk and we will be happy to assist you.

Posted 2 years ago

“Great service and great product”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review Tracey!

Posted 2 years ago

“Easy to order online system, good and clear communication. first-class delivery service. Overall an excellent company to deal with and I would highly recommend to others.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind review and feedback Paul! We were so pleased to read your comments about the service you received. We hope you enjoy using your Kettler products this summer!

Posted 2 years ago

Kettler is rated 4.4 based on 2,371 reviews