Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slight hiccup with order. Sorted quickly by customer services”

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Posted 2 years ago

Thank you so much for your kind feedback Nigel. We are so glad to hear we were able to resolve your concerns. We hope you enjoy using your Kettler products this summer!

Posted 2 years ago

“Very good service”

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Posted 2 years ago

Thank you very much for your kind review Maureen. We are thrilled to hear you received very good service!

Posted 2 years ago

“Ordered cover for Kettler cube table & stools online. Received confirmation. Delivered quickly. Very pleased.”

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Posted 2 years ago

Thank you for your kind review! We are delighted to hear you are pleased with your order. We hope you enjoy using your Kettler products this summer!

Posted 2 years ago

“Excellent quality across the range”

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Posted 2 years ago

Thank you so much for your kind review Simon. We are so pleased to hear you are happy with the quality of our range of products!

Posted 2 years ago

“Speaker arrived within timeframe well packed and undamaged. Speaker sound excellent, Bluetooth range good. Would recommend”

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Posted 2 years ago

Thank you very much for your kind review Ross. We are delighted to hear you are happy with your Orbit Speaker. We hope you enjoy using your Kettler products this summer!

Posted 2 years ago

“Great item fast delivery”

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Posted 2 years ago

Thank you so much for your kind review and feedback David!

Posted 2 years ago

“Good product with easy instructions on how to use”

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Posted 2 years ago

Thank you so much for your kind review Sidney. We are so pleased to hear you are happy with your order. We hope you enjoy using your Kettler products this summer!

Posted 2 years ago

“Quality cover sent quickly”

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Posted 2 years ago

Thank you so much for your kind review! We are so pleased to hear you are happy with the speed of the delivery and the quality of your protective cover.

Posted 2 years ago

“Kettler Outdoor 10 table tennis table - I rate this between 3 and 4. I fell for the Kettler name. The table and legs are sturdy but some of the parts are not. Overall expected a much better quality product from Kettler. My husband found the instructions to be not very good and it took him a lot of hours to put the table together (he is very good with DIY). I have been very busy but yet to contact as one part already snapped - needs replacing and edge of table has come apart :(. Come on Kettler you can do better.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback Kamaljit. We are so sorry to hear about the issues you had when assembling your Table Tennis Table. Your comments have been forwarded to the relevant department for future consideration. If you require further assistance, please contact our Technical Support team on 01527 591901.

Posted 2 years ago

“Products are excellent. Had slight problem with lights on parasol. Customer care was excellent and replaced.”

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Posted 2 years ago

Thank you so much for your kind review David. We are so pleased to hear you were happy with the service you received. We hope you enjoy using your Kettler products this summer!

Posted 2 years ago

“We bought two Elba Loungers. In the heat of a month or so back the edging warped and the lounger needed replacing. Customer Service was good though and a replacement appeared after a few weeks. Another bout of Sun last week and that failed in the same way after only two days. Now there is no stock available until 2023 apparently. Given the cost, the quality issues are disappointing to say the least. Will be returning the second failed one and the other one that so far seems OK as one lounger is not much use.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback. We are so sorry to hear about the issues you have had with your order. I understand you have been in contact with the retailer in regards to your return. If you require further assistance, please contact our After Sales team on 01527 588997.

Posted 2 years ago

“Refreshing to speak to a friendly customer services person who answered the phone with just a few rings and transferred me to Dan helped resolve a delivery problem with TNT. Thanks again Dan...”

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Posted 2 years ago

Thank you very much for your kind review and feedback Paul. We are delighted to hear your issues were resolved by our Customer Service team. Your feedback has been forwarded to Dan, who was more than happy to assist you.

Posted 2 years ago

“Product good but slight damage to top side in transit. Bought touch up paint which at £8 pound was a lot as we were trying to preserve the damage which was not our fault”

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Posted 2 years ago

Thank you for your kind review and feedback Kelvin. I am so sorry to hear your order was damaged in transit. If you need to discuss this further, please contact our After Sales team on 01527 588997 and we will be happy to assist you.

Posted 2 years ago

“Although there were some issues with delivery (not Kettler's fault), Dan in sales could not have been more helpful in ensuring things were sorted out.”

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Posted 2 years ago

Thank you so much for your kind review and feedback Andrew. We are so pleased to hear you are happy with the customer service you received. Your comments have been forwarded onto our colleague Dan, who was more than happy to assist you.

Posted 2 years ago

“Our garden furniture has lasted really well for over 10 years. Just a little fading of the cushions - really not a problem. Recently bought new covers as the old ones (not Kettler) fell apart. Delighted to see they still fit perfectly.”

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Posted 2 years ago

Thank you very much for your review Catherine. It is great to hear your Kettler products are still going strong after 10 years of use! We hope you continue to enjoy using your furniture for many years to come!

Posted 2 years ago

“We purchased a set of Kettler Palma furniture nearly 3 years ago and I am pleased to say that it still looks as good as new, and is very comfortable. However, although we had initially bought a waterproof cover for the cushion box, we never did get around to buying covers for the three-seater sofa or the two armchairs. I recently contacted Kettler customer support, and they were extremely helpful by telephone and email. I have now bought and quickly received the new covers which look to be the same high quality as the previous one for the cushion box. We may not use these much, if at all, before the Autumn, but they will help to protect the furniture from the weather and also particularly, to keep the falling petals and leaves from our garden off the furniture.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind feedback! We are delighted to hear you are happy with your Kettler products and the service you received. We hope you enjoy using your Kettler furniture this summer!

Posted 2 years ago

“We have yet to receive our order”

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Posted 2 years ago

Thank you for your feedback Barbara, I was very sorry to hear you had not received your order. Our customer service team will be in touch to discuss this further.

Posted 2 years ago

“1 meter square table and 4 chairs arrived in two boxes. Everything was very well packed and well protected. Far superior to my recent experience with John Lewis garden furniture which we returned due to multiple instances of damage. Our table and chairs are well made and of top quality We are 100% satisfied with them. Kettler stuff is not cheap but buy wisely(on line I was able to pay 75% of the prices most others were charging). And you will not be disappointed Based on my experience, I thoroughly recommend Kettler garden furniture”

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Posted 2 years ago

Thank you so much for your review Shane! We are so pleased to hear you are happy with your Kettler John Lewis order. We hope you thoroughly enjoy using your Kettler products this summer!

Posted 2 years ago

“Quality products”

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Posted 2 years ago

Thank you very much for your kind review Richard!

Posted 2 years ago

“Ordered the palma Conor and fire pit cover set…perfect fit am really pleased with it.👍🏻”

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Posted 2 years ago

Thank you so much for your kind review Dean! We are so happy to hear you are pleased with your Protective Cover set. We hope you continue to enjoy using your Kettler Palma furniture for many years to come!

Posted 2 years ago

Kettler is rated 4.4 based on 2,341 reviews