Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,350 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order replacement parts very well priced and fast delivery”

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Posted 7 years ago

“Speedy delivery, happy with the products”

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Posted 7 years ago

“Got the parts I needed quickly and good price, thanks”

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Posted 7 years ago

“The spares got our old go kart working as well as when it was new . Great service !”

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Posted 7 years ago

“Quality product, speedy, safe postage.”

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Posted 7 years ago

“The parts I ordered were easy to fit and have given the sun loungers a new lease of life. We just need some sunshine now!”

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Posted 7 years ago

“Great product and service.”

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Posted 7 years ago

“Very quick service very please”

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Posted 7 years ago

“Spare steering wheel. Very fast delivery and easy to fit! Thanks”

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Posted 7 years ago

“I emailed Kettler's Customer Service when I realized that I wouldn't be home to sign for the delivery of my online purchase. I first received an acknowledgement of my message and then within 2 hours was sent an email saying that the package would go through the letterbox, so I wouldn't need to sign. Overall I am very satisfied with the courteous and efficient service.”

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Posted 7 years ago

“Easy to contact. good advice. Spare part in stock. quick delivery. good price. What more do you want?”

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Posted 7 years ago

“The order came in 3 days and fitted perfik”

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Posted 7 years ago

“Order completed on the 3rd July but goods did not arrive until 14th July due to the order not being processed properly. Had to ring to istablish this from your customer services!”

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Posted 7 years ago

Hi, thank you for reviewing our spares service at Kettler. We apologise for the error in processing your order and will use your comments to improve our service. Many thanks, Kettler.

Posted 7 years ago

“Great product But delivery updates would be nice (track my delivery)”

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Posted 7 years ago

“Ordered a garden table & chairs. On arrival I was pleasantly surprised how well packed they were. All packed individually, even with tape at ends of the covering to stop them coming off. Once opened I was not disappointed with the product. All made & finished off well, with no damage. Once unpacked they were very comfortable to sit in & solidly made. The table legs were connected to the table with very little effort, although it is a 2 person job to make it easier. A call to Customer Services at Kettler to enquire about after care was dealt with by Liz in a friendly manner who gave good practical advice and also had a good knowledge of the product. I was thoroughly impressed with the product & help provided that a positive review was least that I could do.”

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Posted 7 years ago

“Items arrived quickly, and as described.”

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Posted 7 years ago

“The team were very good in finding the right worn part for my old Kettler go-kart and now my grand-children can play with it, which is making them happy. Dispatch was quick and I had no problems with anything. Thanks”

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Posted 7 years ago

“Kettler always aim to sort out any problems and give great advice”

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Posted 7 years ago

“I was able to replace a broken part and got my sun lounger rolling on its wheels again. However, £16 for the axle Is an extortionate price!”

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Posted 7 years ago

“Top quality item but very poor service and lack of communication.”

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Posted 7 years ago

Hi Lorraine, thank you for reviewing our spares service at Kettler. We are glad you like your item and apologise for the issues you had in getting it. Kettler takes all comments on board and always looks to improve our service.

Posted 7 years ago

Kettler is rated 4.4 based on 2,350 reviews