Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,382 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,382 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered the part on line and it arrived 2 days later. first class service. HWP”

Helpful Report

Posted 7 years ago

“Quick response to my request for some touch up fluid.”

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Posted 7 years ago

“They responded to my query about 'touch up' paint very quickly and I was readily able to purchase paint to repair scratches on my garden chair”

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Posted 7 years ago

“Liz Clark in Customer Services went out of her way to ensure we received a missing part and a replacement for a damaged part which we needed for our Kettler outdoor table and chairs. Liz went to the trouble of speaking with various departments in person to explain what we needed and posted the parts promptly. Her service to us was much appreciated.”

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Posted 7 years ago

“Bought Kettler again at local Garden Centre. The old stuff goes on and on. It was delivered from local stock with one footcap missing. Phoned Kettler and someone called Liz Clarke provided a very efficient, friendly and effective service. She sent me a replacement immediately. Of course the goods were excellent.”

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Posted 7 years ago

“Mettler has brilliant customer service and are extremely helpful with replacements part or if you have a faulty item. I decided to buy Mettler even though more expensive than similar looking items but as they say you get what you pay for so I was happy with my purchase wouldn't buy any other make of furniture now all my friends and family love it and have gone on to purchasing their own kettler after they have seen the quality and practicallity of mine.”

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Posted 7 years ago

“I was very pleased with the prompt attention to my phone call about a garden chair which had started to rust. After receiving my claim form a replacement chair was delivered, even though I had lost my original receipt.”

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Posted 7 years ago

“Superb customer service”

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Posted 7 years ago

“Excellent after service when we had to return our outdoor table. Customer service first class which is very rare to find nowadays. Very promp in answering our concerns. Thank you.”

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Posted 7 years ago

“It is very encouraging to experience true customer service. Having purchased a product from John Lewis 3 years ago I was disappointed to notice the goods were beginning to deteriorate. I contacted John Lewis and asked for their assistance. They simply advised me to contact Kettler direct. I photographed all of the damage and documentation and sent it off . Next day I was contacted to say the damaged goods would be replaced. Which indeed they were within two weeks of my first notification Absolutely superb service”

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Posted 7 years ago

“This is the second time I have bought some equipment for my table tennis table. Service is excellent, and delivery was perfect. Many thanks”

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Posted 7 years ago

“Spoke to Liz Clarke who was excellent in locating some plastic stoppers for the chairs that we had.”

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Posted 7 years ago

“Help in replacing caps for our bench. Contacted kettler, spoke to Liz who was very helpful, She advised I was looking and ordering the right parts, and arranged for some Used (temporary) caps until mine arrive, as the metal feet were staining the new patio we had put down. She also retuned calls to make sure I was happy. Excellent. As for their products, have had them for years and proved to be worth every penny.”

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Posted 7 years ago

“Not very much ,as having to purchase 4 rubber feet when one came off is not good manufacture !! It was very difficult to replace ! Therefore it should not have come off anyway And to have to spend £8 is NOT GOOD CUSTOMER SERVICE ,when other major companies would just send condolences replacement ! And your review page is rubbish as the person sending it cannot read what they are typing !!”

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Posted 7 years ago

Hi Robert, Thank you for your comments on our service, product and the review page. We use all comments to improve our service.

Posted 7 years ago

“The new pulse lead was easily ordered and arrived very quickly.”

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Posted 7 years ago

“£8 for a tiny dribble of paint - complete rip off.”

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Posted 7 years ago

Hi, we are sorry you were not satisfied with the price of our touch-up paint. We take all comments on board and will look into how we can improve this.

Posted 7 years ago

“I ordered new pedals for my go cart service was good but should the old pedals of failed on what I thought was a quality built go cart”

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Posted 7 years ago

Hi, we are happy to hear our spares service is good. We take all comments on board to improve our service.

Posted 7 years ago

“Ordered some "footcaps" for some chairs we have had for some time. Reasonable price and very quick delivery.”

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Posted 7 years ago

“Looked at website read description and ordered very quick delivery,placed on table, the material used to make the cover will keep the table looking like new for years to come , Very happy will look at website for other items”

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Posted 7 years ago

“I contacted Kettler by the online form to ask if I could buy some replacement caps for the nuts on the Caffe Roma furniture I had recently purchased as 1 cap was missing. Liz replied very promptly by phone and 2 replacement caps were put in the post next day. Very pleased with the furniture and the service I received.”

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Posted 7 years ago

Kettler is rated 4.4 based on 2,382 reviews