Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,374 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Set of chairs replaced without quibble under warranty. Excellent customer service.”

Helpful Report

Posted 5 years ago

“Our claim for replacement chairs soon before the 5 year warranty expired was handled very efficiently by the Kettler staff, in conjunction with the department store we originally purchased the furniture from.. We were very pleased with the service and outcome on our claim.”

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Posted 5 years ago

“A sign of a good company is how they handle a customer complaints and warranty claims. My warranty claim was handled quickly, and professionally. The replacement chairs arrived a few days after the claim was processed. I was very happy with the service I received. I have purchased Kettler products in the past and would not hesitate to recommend them and purchase them in the future. There are only a couple of areas I could suggest for improvement. 1. I had trouble registering the claim on your website. I filled in the online form but did not get any confirmation. I eventually telephoned and was given an email address to send the claim details to. 2. I would have be good to get a tracking number from the courier so you could have gone on line and arranged for the parcel to be let in a safe place before they attempted delivery. I was only able to do this after the courier left a card because we were not in to take delivery. Overall I am very pleased with the service. Thank You Robert”

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Posted 5 years ago

“We will recommend your company to anyone! Thank you.”

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Posted 5 years ago

“We received a faulty sofa , this was dealt with promptly and a replacement was sent , really pleased with the service and would recommend”

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Posted 5 years ago

“Had slight rusting problem with outdoor furniture. Kettler replaced the whole set of chairs without a quibble. Thank you”

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Posted 5 years ago

“Sorted out problem with old furniture with a replacement”

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Posted 5 years ago

“Time frame from star to finish of claim 9 weeks ! Had to keep chasing Kettler”

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Posted 5 years ago

“Kettler have honoured their warranty on two occasions. They delivered when they said they would and I’m now enjoying the replacement table and chair set. Very happy 😃”

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Posted 5 years ago

“No quibble replacement of faulty item.”

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Posted 5 years ago

“Excellent after dales service”

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Posted 5 years ago

“We experienced problems with our four year old furniture, but Kettler lived up to their warranty and it was replaced without delay. Grear experience!”

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Posted 5 years ago

“Replaced faulty items twice without quibbling and acknowledged a manufacturing fault as cause.”

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Posted 5 years ago

“Excellent aftercare service. Prompt and efficient.”

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Posted 5 years ago

“Really good customer service in sorting out a warranty replacement”

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Posted 5 years ago

“Straightforward to deal with. Website self-explanatory. Replaced faulty item, as per guarantee, no fuss. Kept us informed re delivery and collection. Extremely satisfied customer - re both quality of goods and customer relations!”

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Posted 5 years ago

“One of the chairs from my Kettler garden furniture had a few rust spots on. It was just out of the warranty period so spoke to Kettler and after sending them a photograph and proof of purchase, without hesitation, they sent me a new one. A1 customer service. Well done”

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Posted 5 years ago

“After experiencing a problem with my garden furniture - Kettler completely replaced it - no fuss - and took my old one away. Thank you!”

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Posted 5 years ago

“They are efficient, true to their guarantee and provided an excellent service all round.”

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Posted 5 years ago

“Prompt hassle free correspondence. There was a delay in delivery due to lack of stock but once stock was in, delivery was organised very quickly.”

Helpful Report

Posted 5 years ago

Kettler is rated 4.4 based on 2,374 reviews