Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company produce quality products and provide a very good standard of service. The website is easy to navigate and customer is kept up to date during the buying process.”

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Posted 5 years ago

“We ordered a large patio set with additional chairs called the Ezra range along with the parasol with LED lighting and speaker. When the set arrived, some of the items were damaged. We sent photographs to Kettler and the items were replaced within a week. The quality and feel of the patio set is great and it looks very nice compared to other patio sets we considered.”

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Posted 5 years ago

“First class service”

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Posted 5 years ago

“I have not reviewed as already advised I was sent the incorrect cover despite ordering the correct cover, ours is the more oblong pit but the cover is for a more square pit. Have also now emailed twice to rectify but no one has got back to me. Please contact me ASAP.”

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Posted 5 years ago

“Very efficient service, I sent photos of the rusted chairs, delivery of new chairs and collection of old was prompt. Excellent service.”

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Posted 5 years ago

“The service I received was outstanding, they helped me find what I need and payment and deliver was quick and effortless.”

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Posted 5 years ago

“Goods arrived quickly. Customer service is really good with prompt response to problems.”

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Posted 5 years ago

“Very prompt good service”

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Posted 5 years ago

“we had a chair set that had started to rust - after 3 years I contacted Kettler and they replaced it - no fuss and really quick. Fantastic customer service - could easily have been a bad experience, but has meant I would have no hesitation in shopping with Kettler again!”

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Posted 5 years ago

“Excellent service. Nothing too much trouble. A delighted customer”

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Posted 5 years ago

“Product had become faulty but the warranty was honoured and replacement item delivered very quickly. Thank you”

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Posted 5 years ago

“Customer service very good”

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Posted 5 years ago

“Warranty claim dealt with quickly and efficiently.”

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Posted 5 years ago

“Very quick delivery”

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Posted 5 years ago

“Great service my table top developed a stain sent in pictures new top delivered straight away. No hassle. faults happen and kettle rectified it with helpful staff and great service will buy more stuff from kettle just because of the service. Thankyou to all the staff that helped me.”

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Posted 5 years ago

“Warranty claim handled very quickly and with no fuss”

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Posted 5 years ago

“Warranty claim four years into a five year guarantee. Chairs replaced without question and when I mentioned some damage caused by a friend to the table, that was replaced a well.. Absolutely wonderful and generous after sales service and I would happily recommend Kettler products to my friends.”

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Posted 5 years ago

“I purchased an large outside round mesh table 5 years ago and when cleaning it I noticed rust areas developing on the underside. Although just outside of the warranty period by a couple of months, Kettler replaced the table without question. There warranty service is excellent. Thank you”

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Posted 5 years ago

“Got full set, table, chairs, pads, parasol - and two recliners. After 3 yrs the recliners rusted around the hinge area. Fault readily accepted by Kettler, and replaced promptly. Very pleased.”

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Posted 5 years ago

“Good prompt service”

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Posted 5 years ago

Kettler is rated 4.4 based on 2,341 reviews