Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,324 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 14th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality product and really good service.”

Helpful Report

Posted 1 year ago

“Quality products supported by great team Have bought a number of garden furniture products from Kettler and when I've needed advice on their care and maintenance, or any issues I've found them easy and straightforward to deal with with very good advice.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler, Tim! We appreciate your loyalty and are glad you have had a great experience with us. We value our customers and it's great to see that it shows in our quality products and great team. Thank you for being a repeat customer!

Posted 1 year ago

“Great product, delivered as expected and fair price!”

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Posted 1 year ago

Thanks Chris for the 5 star rating of Kettler and for the great feedback you provided. We're so pleased to hear that you found the product great, that delivery was as expected, and that you thought the price was fair. We especially appreciate you as a returning customer and hope you'll continue to choose Kettler for all your exercise needs!

Posted 1 year ago

“Fantastic service, very impressed with this company”

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Posted 1 year ago

Thank you so much for your 5-star rating of Kettler, Sheila! We really appreciate your fantastic feedback on our service. We are thrilled that you have been so satisfied with us that you have chosen to remain a loyal Kettler customer. Thank you for your continued support!

Posted 1 year ago

“Reasonably priced furniture, adequately built, but their maintenance products, necessary to keep the furniture in good condition cost an absolute fortune, and their mail order is hopelessly slow.”

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Posted 1 year ago

Thank you so much, John, for taking the time to give us feedback on Kettler. We really appreciate it. We apologize for the cost of our maintenance products and the slowness of our mail order. We want to make sure our customers are happy with their experience, and we want to learn from mistakes to improve our service. We would really appreciate your feedback and thanks again for letting us know.

Posted 1 year ago

“Replacement clips for our sofa set. Arrived in time and do the job perfectly.”

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Posted 1 year ago

Thank you so much David for your 5 star rating of Kettler! We’re delighted to hear that our replacement clips for your sofa set arrived in time and do the job perfectly. We appreciate your loyalty as a customer and look forward to serving you again in the near future!

Posted 1 year ago

“Super high quality product with amazing support, I can’t fault it.”

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Posted 1 year ago

Thank you for your 5 star rating of Kettler! We are thrilled to hear that your experience with our product and support was exceptional! We value our repeat customers and appreciate your loyalty. Thank you for your support!

Posted 1 year ago

“Great service good fit”

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Posted 1 year ago

Thank you so much, Louise, for the 5-star rating of Kettler! We really appreciate that you enjoyed our great service and good fit. We're grateful that you are a loyal and repeating customer, it is customers like yourself that make us proud of what we do! Thank you for your continued support.

Posted 1 year ago

“I ordered a cleaning spray 19 days ago and it’s still not arrived!”

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Posted 1 year ago

“Great product and quick delivery!”

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Posted 1 year ago

Thank you so much, Knut, for your fabulous 5-star rating of Kettler! We are so pleased to have a long-time customer like you and appreciate your continued loyalty. We love to hear you found our product great and the delivery quick - we strive to provide the best customer satisfaction!

Posted 1 year ago

“Had an issue with goods damaged in transit and the staff were superb. Quick to resolve”

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Posted 1 year ago

Thank you for being a loyal customer and for giving Kettler a 5-Star rating! We are delighted to hear you had an issue with goods damaged via transit and that our staff was superb in resolving the issue quickly. We truly appreciate your continued support and kind words.

Posted 1 year ago

“The service we had regarding a replacement for a damaged garden table was top class. Everything was handled quickly and efficiently. Even Panther, the couriers were very helpful and polite. We would definitely recommend Kettler.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler and for being a repeat customer. We are so happy to hear that our service and the helpfulness of our couriers, Panther, were top class. We are proud to hear that the process regarding a replacement for a damaged garden table was handled quickly and efficiently! We truly appreciate your kind words and look forward to serving you again in the future.

Posted 1 year ago

“I've emailed kettler twice because the strap holding up the parasol has broken and I have not had a response. I didn't want to give one star!!!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback about your experience with Kettler. We apologise for the lack of response after you emailed us twice about the broken parasol strap. We value customer satisfaction greatly and are sorry that we did not exceed your expectations. We would love to hear more about your experience with us and how we can make things better. Your feedback is invaluable to us and we would like to make sure your future experiences with us are much improved. Please can you email sales@kettler.co.uk FAO Customer Service Manager and we will look out for your email to get this resolved. Once again, thank you for taking the time to provide your honest feedback. We truly appreciate it.

Posted 1 year ago

“A garden table had to be replaced under Warranty because of signs of rusting. Kettler immediately ordered a replacement table which arrived exactly on the date advised and the courier took away the old table. Very impressed by how Kettler handled the claim.”

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Posted 1 year ago

Thanks for the 4 star rating, Mike! I'm glad that you were happy with how we handled your warranty claim regarding the garden table. We were happy to order you a replacement and that it arrived exactly on the date they advised, and that the courier also took away the old table.

Posted 1 year ago

“After a winter covered in a Kettler cover my mini fire-pit table top was scratched. I contacted Kettler who within 1 hour responded that they would replace the table. The next day a date for delivery was arranged for the replacement and it was delivered on the date promised. Unfortunately, 1 of the glass screws arrived without a thread - once again following an email to Kettler, a replacement screw was in the mail. I cannot praise Kettler support enough for their prompt service and efficiency.”

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Posted 1 year ago

Thank you for your kind words, Robert! We are glad to hear that our customer service team was able to help with your winter cover issue in such an efficient way. We pride ourselves in providing excellent customer service and will continue to do so.

Posted 1 year ago

“Amazing customer service Great stylish products Highly recommend”

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Posted 1 year ago

Thank you for such a glowing review of Kettler, Amanda! We are pleased to hear that you had an amazing experience with our customer service as well as our stylish products. We truly appreciate your recommendation and your five star rating. Thank you!

Posted 1 year ago

“I'm very happy with my Kettler cover for the Kalos 105cm Aluminium fire pit. The cover is very nicely made, robust and properly waterproof. A little tip is to position a box on the pumice area so that it's slightly higher than the glass surround to prevent rain pooling in this area when the cover is on - otherwise perfect.”

Helpful Report

Posted 1 year ago

Thank you for the amazing 5-star rating for Kettler, Emma! We really appreciate your loyalty and repeating business. I'm delighted that you like the cover you got for your Kalos 105cm Aluminium fire pit, and that it is both robust and properly waterproof. It's great that you have an extra tip to prevent rain pooling on the cover. Thank you for being a loyal and happy customer of Kettler!

Posted 1 year ago

“Very good quality furniture and covering’s”

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Posted 1 year ago

Thank you so much for your 5 star rating and for your kind words about the quality of our furniture and coverings, Amy! We really appreciate your loyalty as a returning customer, and we look forward to serving you again soon. Thank you!

Posted 1 year ago

“I am unable to review as I haven’t received my order yet!”

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Posted 1 year ago

“Great product”

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Posted 1 year ago

Thank you so much, Bart, for rating Kettler 5 stars and for appreciating its great product! We are so grateful for your loyal and repeating patronage. Your satisfaction is our top priority and 5 star ratings like yours make us even more passionate about our commitment to our customers. Thank you!

Posted 1 year ago

Kettler is rated 4.4 based on 2,324 reviews