Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,350 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I have bought some equipment for my table tennis table. Service is excellent, and delivery was perfect. Many thanks”

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Posted 7 years ago

“Spoke to Liz Clarke who was excellent in locating some plastic stoppers for the chairs that we had.”

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Posted 7 years ago

“Help in replacing caps for our bench. Contacted kettler, spoke to Liz who was very helpful, She advised I was looking and ordering the right parts, and arranged for some Used (temporary) caps until mine arrive, as the metal feet were staining the new patio we had put down. She also retuned calls to make sure I was happy. Excellent. As for their products, have had them for years and proved to be worth every penny.”

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Posted 7 years ago

“Not very much ,as having to purchase 4 rubber feet when one came off is not good manufacture !! It was very difficult to replace ! Therefore it should not have come off anyway And to have to spend £8 is NOT GOOD CUSTOMER SERVICE ,when other major companies would just send condolences replacement ! And your review page is rubbish as the person sending it cannot read what they are typing !!”

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Posted 7 years ago

Hi Robert, Thank you for your comments on our service, product and the review page. We use all comments to improve our service.

Posted 7 years ago

“The new pulse lead was easily ordered and arrived very quickly.”

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Posted 7 years ago

“£8 for a tiny dribble of paint - complete rip off.”

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Posted 7 years ago

Hi, we are sorry you were not satisfied with the price of our touch-up paint. We take all comments on board and will look into how we can improve this.

Posted 7 years ago

“I ordered new pedals for my go cart service was good but should the old pedals of failed on what I thought was a quality built go cart”

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Posted 7 years ago

Hi, we are happy to hear our spares service is good. We take all comments on board to improve our service.

Posted 7 years ago

“Ordered some "footcaps" for some chairs we have had for some time. Reasonable price and very quick delivery.”

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Posted 7 years ago

“Looked at website read description and ordered very quick delivery,placed on table, the material used to make the cover will keep the table looking like new for years to come , Very happy will look at website for other items”

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Posted 7 years ago

“I contacted Kettler by the online form to ask if I could buy some replacement caps for the nuts on the Caffe Roma furniture I had recently purchased as 1 cap was missing. Liz replied very promptly by phone and 2 replacement caps were put in the post next day. Very pleased with the furniture and the service I received.”

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Posted 7 years ago

“I had a problem with two sets of nuts and bolts for my parasol which needed replacing. I rang customer services after lunch one day and spoke to Niki Binner. I described my problem and after a quick exchange of pictures we had identified the parts and they were not standard spare parts and hence could not be ordered. Niki then went off to see if she could source them from their workshop and quickly responded saying she had located some replacements and they were in the post that night. They arrived the next morning and I fitted them that morning. I felt so valued as a customer to have someone respond so effectively and efficiently in a friendly manner. Many Thanks Nicki”

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Posted 7 years ago

“Great customer support, help from Neil Wilkes. Helped identify a 20 year old gocart in need of some new parts. Then took my order a parts delivered as promised.”

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Posted 7 years ago

Hi Rob, great to hear Neil was able to sort out your problem. We hope you get to enjoy your 20 year old go-kart for another 20 years!

Posted 7 years ago

“quick turnround of touch up paint which has been duly applied. Reasonable match to original paint which is now over 15 years old. I phoned Kettler before purchasing as the meaning of '' 2 per transaction'' in the description on the website was unclear. They said that the maximimum purchase per transaction is 2 bottles. .”

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Posted 7 years ago

Thank you for your feedback. We always try to find ways to improve the information on our website and reviews like yours are valuable to us. We hope you can now enjoy your furniture for another 15 years to come.

Posted 7 years ago

“Quality so must better than the free ones I got two years ago when I bought the furniture, they ripped after that time. Thinking of replacing the cover on the table for this better quality.”

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Posted 7 years ago

“Very quick delivery. Correct parts sent. Easily fitted.”

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Posted 7 years ago

“Just being able to get spares for a 15 year old table is fantastic. They arrived promptly.”

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Posted 7 years ago

“Service was very efficient with quick delivery. The only issue is the price - quite expensive.”

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Posted 7 years ago

“We ordered the wrong part, so Neil went over and above to make sure that we had the correct part by the end of the week!”

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Posted 7 years ago

Hi Melanie, Thank you for your comment. We appreciate any and all comments and will pass this onto Neil.

Posted 7 years ago

“I purchased a new table tennis net to replace the previous one that, like our outdoor table tennis table has lasted nearly 25 years and is still played on regularly. Fast efficient service which had a new net to me almost overnight at no extra cost - amazing!!”

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Posted 7 years ago

“Had the spare part I needed, just not the colour. The item was dispatched very quickly. Wish Kettler had more spares for sale.”

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Posted 7 years ago

Kettler is rated 4.4 based on 2,350 reviews