Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,381 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,381 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It fit in n it is perfect n good quality”

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Posted 7 years ago

“Spare part arrived quickly”

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Posted 7 years ago

“The covers we purchased have torn . I contacted the company and had no response”

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Posted 7 years ago

Hi, thank you for your feedback. We appreciate all reviews from customers so we can improve our service. We did send you an email on the 2nd January. If you are unable to locate this email please call us on 01527 591901 and we can help you with your issue.

Posted 7 years ago

“I have had my Kettler garden furniture for just over 5 years. The furniture has been fantastic, but I recently put way too much weight on one end and the legs collapsed!! I went online and used the warranty claim system, which was really easy, and they responded within 2 days of my claim, 2 days later they agreed to replace the legs and then 3 days later they arrived!!! What great customer service - who would want to buy garden furniture from any other supplier? Terry Berkhamsted”

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Posted 7 years ago

“Quick delivery and instructions were easy to follow. Only problem now is hiding the completed kart prior to Christmas Day!”

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Posted 7 years ago

Oh dear! Good luck and we hope the go-kart brings smiles to young faces on Christmas Day!

Posted 7 years ago

“Fast despatch, good follow up service.”

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Posted 7 years ago

“We bought a set of garden furniture from Kettler last year together with the Kettler covers. The furniture has been great but we had a problem with the covers which Kettler have dealt with (past the warranty period) in a really efficient manner. Excellent customer service - would definitely recommend Kettler!”

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Posted 7 years ago

“we have had our kettler Alpha XL electronic treadmill since Feb 1999, we havelooked after it using only kettler silicon spray for the belt. it runs / works as good now as when it was new. Well done for producing a fab bit of equipement. Please please maintain the standard of quipement and customer care. ordered silicon spray on a Tuesday arrived on the Isle of Man Friday. Many thanks M Jones”

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Posted 7 years ago

“Good product (Table table net) delivered quickly thanks”

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Posted 7 years ago

“Really efficient and quick service and the price was very reasonable.”

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Posted 7 years ago

“I purchased one of their bronze coloured metal garden furniture sets over a year ago. I found small spot of rust and tried to get the paint. It was unavailable so I suggested they could send me a pot of the black instead. They were surprised but as it was coming up to winter I said it would help to preserve the chair. They sent me the paint for free as they were unable to provide the necessary product. This was duly received and did the job. I thought this was great service and advised my neighbours so. At least one of my neighbours has since bought a Kettler furniture set since. I have recently found the bronze paint available and have bought a pot. Many thanks for service.”

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Posted 7 years ago

“Good product and good service.”

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Posted 7 years ago

“This paint is listed as "2 per transaction" but the package only contained 1 tiny bottle. A charge of £8.00 was outrageous for 1 tiny bottle.”

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Posted 7 years ago

Hi Helen, thank you for your feedback on our Touch-Up paint. We have improved the description on our website to make this information clearer. We apologise for any inconvenience.

Posted 7 years ago

“Fast service for spare part needed for steering”

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Posted 7 years ago

“We recently had a problem with some chairs purchased in 2014, Kettler were excellent in dealing with our query and promptly arranging replacements for us. Liz Clarke was extremely helpful. What a great pleasure it was to deal with a company that truly understands what customer service is. We will have no hesitation in recommending or purchasing future Kettler products. Brian”

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Posted 7 years ago

“I have never seen such a tiny amount of touch-up paint for £8.50. It must have gold flakes in it.”

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Posted 7 years ago

Hi, Thank you for your comments on our touch-up paint. We use all comments to improve our service and will look into this.

Posted 7 years ago

“Quick delivery. Great updates.”

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Posted 7 years ago

“Excellent, helpful, friendly service replacing some garden chairs very quickly. Thank you.”

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Posted 7 years ago

“Good service and quick delivery”

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Posted 7 years ago

“ordered the part on line and it arrived 2 days later. first class service. HWP”

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Posted 7 years ago

Kettler is rated 4.4 based on 2,381 reviews