Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service from this company, supplying spare parts in a timely manner”

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Posted 8 months ago

“I ordered spare parts for my Everdure BBQ and one of the items was missing on delivery, the packaging was in good shape, therefore a picking error. Kettler responded quckly to supply the missing item which was a great save... but their courier delivered to the same house number/street name in a village three miles away... it happens a lot!!! So not perfect, but responsive which is great!”

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Posted 8 months ago

“Had exactly what I needed (Everdure BBQ accessories) at a very good price with fast dispatch. Will continue to use and highly recommend.”

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Posted 8 months ago

“Amazing support, they exceeded my expectations purchased a fire pit/table 12 months ago, I had an issue with it and Kettler exchanged it for a new one but also upgraded it to the latest model, I am blown away, would give them more stars if I could. I will be buying their products again! Thanks Kettler!”

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Posted 8 months ago

“Sent this back. Found online for £90 cheaper than Kettler direct.”

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Posted 8 months ago

“I found Kettler customer service exceptional. I had prompt responses and they quickly resolved my problem without any quibble. I feel they went above and beyond to help me. Dawn was very helpful”

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Posted 8 months ago

“You can tell how good a company is by not only their product, which in this case is excellent, but also by their customer service. We had an issue with part of the garden furniture and it was dealt with fast & efficiently. The item was swapped over quickly and we couldn’t be happier.”

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Posted 8 months ago

“Great product”

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Posted 8 months ago

“Great product. Looks lovely and provides some shelter from wind”

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Posted 8 months ago

“Good fast service”

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Posted 8 months ago

“excellent”

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Posted 8 months ago

“I selected the footcaps to match the size of my Kettler table but unfortunately when they arrived they were too large. Very disappointing.”

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Posted 8 months ago

“I ordered some wood protector on line. It arrived very quickly on the day that was originally given.”

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Posted 9 months ago

“Multiple deliveries already due to missing components, and replacing damaged frames. Still on-going discussions and more deliveries needed for missing cushions and replacement sofa frames that are still damaged. Kettler claim are cushions are discontinued so they can’t supply them as per the original order, but are available at Jati-Kebon.”

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Posted 9 months ago

“Rapid response to a question of chair repair, and expeditious provision of material to effect it.”

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Posted 9 months ago

“Abby was very helpful resolving the issue of my delivery gone missing at the end of TNT, just received the rearranged delivery now , and all in good order. Thanks!”

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Posted 9 months ago

“Brilliant service ! Quick delivery delivery men were fantastic really helpful”

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Posted 9 months ago

“Excellent Service”

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Posted 9 months ago

“All good thanks, very quick delivery”

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Posted 9 months ago

“Sadly Kettler let me down with this order. We had Kettler parasol up to last year until a gust of wind damaged it. We decided to buy the same again and purchased one online. Two days later we received an email to say that they were out of stock and that my money would be refunded. Which it was. The email didn't bother to offer us an alternative which we didn't consider to be very good customer service. Roger Williams”

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Posted 9 months ago

Kettler is rated 4.4 based on 2,371 reviews