Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,324 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 14th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A Company that provides quality products and outstanding customer service.”

Helpful Report

Posted 7 months ago

Dear Belinda, Thank you so much for giving Kettler a glowing 5-star rating! We truly appreciate your kind words and are thrilled to hear that our products have met your expectations. At Kettler, our goal is to provide quality products and outstanding customer service, so it's extremely rewarding to know that we have succeeded in doing so for you. Thank you once again for your support and for being a valued customer of Kettler.

Posted 7 months ago

“A Brilliant product which is stylish and comfortable. Delivery service was good too and the day bed was well packed. Very pleased with everything.”

Helpful Report

Posted 7 months ago

Dear Estelle, Thank you so much for your fantastic 5-star review of Kettler! We truly appreciate your kind words and the time you took to share your experience. We are thrilled to hear that our product exceeded your expectations in terms of style and comfort. Our team works hard to ensure that every detail is taken care of, including the delivery service and packaging, so it's delightful to know that you were pleased with both. Your satisfaction is our top priority, and we are grateful for the opportunity to have served you. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you once again for your kind feedback, and we hope to have the pleasure of serving you again in the future!

Posted 7 months ago

“Cover as described, arrived quickly and advised of eveything along the way.”

Helpful Report

Posted 7 months ago

Dear Andrew, Thank you so much for awarding Kettler with a 5-star rating! Your feedback is greatly appreciated. We are thrilled to hear that you found our cover to be as described, and that it arrived quickly. Our team takes pride in delivering excellent customer service, and we are glad to hear that we kept you informed every step of the way. Thank you once again for choosing Kettler, and if there's anything else we can assist you with in the future, please don't hesitate to reach out to us.

Posted 7 months ago

“Purchase of grey wood protection was so easy to use and made the table look like new as well as protecting the wood which it was purchased for”

Helpful Report

Posted 7 months ago

Dear Philip, Thank you so much for your fantastic 5-star rating of Kettler! We greatly appreciate your support and feedback. We are thrilled to hear that you found the purchase of the grey wood protection to be easy to use. Our top priority is ensuring that our customers have a seamless experience with our products. It's wonderful to know that the protection not only made your table look like new but also effectively protected the wood, just as it was intended for. Once again, thank you for choosing Kettler and for taking the time to share your positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Wishing you continued enjoyment with your Kettler table!

Posted 7 months ago

“Perfect fit and good quality quick and prompt delivery”

Helpful Report

Posted 7 months ago

Dear Lindsey,Thank you so much for your glowing 5-star rating of Kettler! We truly appreciate your kind words and feedback. We are thrilled to hear that our product was a perfect fit for you and that you found the quality to be exceptional. Our team works hard to ensure that every item we deliver meets the highest standards.

Posted 7 months ago

“Excellent products at realistic prices. Customer services were very helpful and resolved a product problem swiftly and efficiently”

Helpful Report

Posted 7 months ago

Dear Simon,Thank you so much for taking the time to leave us a fantastic 5-star rating for Kettler! We appreciate your support and are thrilled to hear that you had a positive experience with our products. We strive to offer excellent products at realistic prices, and it's great to hear that you found them to be just that. Our customer services team is always here to assist, and we're delighted that they were able to swiftly and efficiently resolve any product problem you encountered. Thank you once again for choosing Kettler, and we look forward to serving you in the future!

Posted 7 months ago

“We are extremely pleased with our purchase.”

Helpful Report

Posted 7 months ago

Thank you so much for your fantastic 5-star rating of Kettler! We are extremely pleased to hear that you are satisfied with your purchase. Your support means the world to us, and we deeply appreciate your kind words. If there is anything else we can assist you with or if you have any questions, please don't hesitate to reach out. Thank you once again for choosing Kettler. We hope to serve you again in the future!

Posted 7 months ago

“I bought a table and chairs 18 mths ago and I love the contemporary look of the metal frame and wooden surface. However, having taken the cover of this month, in addition to general colour loss from all the rain, lots of small patches of the colour had totally gone - maybe attached to the cover? The customer services team were very defensive , telling me they don't recomend covering, and if i did cover, then it must be breathable. Fair enough, but this is not on the website care instructions and the assembly manual says it can be covered. I was also told I should have been reapplying the grey colour protector 4-6 times a year. This is not on the bottle or web-site. I only did twice. Anyway, on the positive, I have put on a couple of coates of the colour and it seems to have been taken up by the wood, put on 2 coates of protector and it now looks good again. Finger scrossed.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your experience with us. We're glad to hear that you love the contemporary look of your table and chairs, and we appreciate your feedback regarding the care and maintenance of our products. We're sorry to hear about the issues you encountered with color loss and patches on your furniture. Our customer service team's intention was to provide guidance based on the best practices for maintaining the quality and appearance of our products over time. We apologise if this communication came across as defensive, as it was not our intention. We understand that the care instructions provided on our website and assembly manual may not have been as clear as they could have been, and we appreciate your feedback on this matter. We will review and update our documentation accordingly to ensure that our customers have the necessary information to care for their furniture properly. We're pleased to hear that you were able to restore the appearance of your furniture with the application of the grey color protector. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We're here to assist you and ensure your continued satisfaction with our products. Thank you for your understanding, and we hope that your furniture continues to look great for years to come.

Posted 7 months ago

“The table and chairs look very stylish. Sadly the chairs are very light and blow over in the wind even when tucked under the table.”

Helpful Report

Posted 7 months ago

Thank you for your feedback regarding your recent purchase of our table and chairs. We're delighted to hear that you find them stylish, but we regret to learn about the issue you've encountered with the chairs being too light and susceptible to blowing over in the wind. Ensuring the functionality and safety of our products is a top priority for us, and we appreciate you bringing this matter to our attention. We will certainly take your feedback into consideration as we continue to refine and improve our designs. If there are any specific suggestions or additional feedback you would like to share with us to help us address this issue, please feel free to reach out to our customer service team at sales@kettler.co.uk Your input is invaluable to us as we strive to provide products that meet the needs and expectations of our customers. Once again, thank you for your feedback, and we hope to have the opportunity to serve you better in the future.

Posted 7 months ago

“Quick delivery at good price”

Helpful Report

Posted 7 months ago

Dear Graham, Thank you for taking the time to rate Kettler with five stars! We greatly appreciate your positive feedback and are thrilled to hear that you had a satisfactory experience with us. Furthermore, we are pleased to inform you that we are committed to providing excellent service, including quick delivery at a good price. Your satisfaction is our top priority, and we are constantly striving to exceed your expectations. Once again, thank you for your fantastic rating. We look forward to serving you in the future.

Posted 7 months ago

“Purchased an order on line payed then got an email days later describing unavailable and I would receive a refund after 5 days. Check website the same items still available to buy why not take down rather than let down customers”

Helpful Report

Posted 7 months ago

Dear Nigel Roberts, We sincerely apologise for the inconvenience you experienced with your recent order and the subsequent communication regarding its availability. We understand how frustrating it can be to receive conflicting information. Our goal is to provide accurate and timely updates to our customers regarding product availability. We regret that this was not the case in your situation and understand your disappointment. We have taken note of your feedback and will review our processes to ensure that such discrepancies do not occur in the future. Additionally, we appreciate your patience as we processed your refund, and we assure you that we are continuously working to improve our services. If there is anything further we can assist you with or if you have any concerns, please don't hesitate to contact our customer service team on 01527 588997. We value your feedback and are committed to providing a positive experience for our customers. Once again, we apologise for any inconvenience caused and appreciate your understanding.

Posted 7 months ago

“Great service and products. Had two recent interactions , first to purchase some maintenance products for my Kettler garden lounge furniture which came very quickly and seem a good product. Second was to enquire about a product that was currently out of stock online and when it would be available. The customer service contact responded very quickly with information and they would reserve it when in in and will contact me so I caan purchase and get it delivered.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to rate Kettler with five stars! We truly appreciate your support and are delighted to hear that you had a positive experience with our service and products. We are thrilled to know that your recent interactions with us have been nothing short of excellent. It is great to hear that the maintenance products you purchased for your Kettler garden lounge furniture arrived quickly and met your expectations. We take great pride in providing top-notch products that live up to our customers' expectations. Moreover, we are equally pleased to learn that our customer service team was able to assist you with your inquiry about an out-of-stock product. We understand how frustrating it can be when you're unable to find the specific item you're looking for, and we are glad that our team promptly provided you with the information you needed. Rest assured, we will reserve the product for you and ensure a hassle-free purchasing and delivery process. Once again, thank you for your five-star rating and kind words. We value your continued support and look forward to serving you again in the future. If you have any further questions or require assistance, please do not hesitate to reach out. Best regards, Kettler Customer Support Team

Posted 7 months ago

“Very good best on the market”

Helpful Report

Posted 7 months ago

Dear Denise,Thank you so much for giving Kettler a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you consider our product to be the best on the market. We strive to provide top-notch quality and it's always rewarding to know that our customers are satisfied. Thank you once again for your support!

Posted 7 months ago

“I posted a few days ago about fixings not being supplied with my Cora chairs. In spite of Kettler's comments to rectify and another call to the supplier who was then in touch with Kettler and an assurance from them that the required fixings would be posted first class to arrive before the weekend it is now Saturday and these have not arrived!!!!! The chairs are still in bits as I can't assemble them!! I have had to call the supplier 4 times and each time they have contacted Kettler who have made assurances to rectify but have not!!! Shocking service!!!”

Helpful Report

Posted 7 months ago

We sincerely apologise for the inconvenience you've experienced and the delay in receiving the fixings for your Cora chairs. This is not the level of service we aim to provide, and we understand your frustration. Our Customer Service Manager, Dean Nevin-Bowley, is eager to assist you in resolving this issue promptly. Please reach out to Dean directly at sales@kettler.co.uk, and he will ensure that your concerns are addressed without further delay. We truly appreciate your patience and understanding as we work to rectify this situation. Your satisfaction is our top priority, and we are committed to ensuring that your Cora chairs are assembled correctly and to your satisfaction. Thank you for bringing this matter to our attention, and we look forward to resolving it swiftly.

Posted 7 months ago

“We love our bistro set! It’s comfortable, well made, fits beautifully into the small garden space & is robust enough not to get blown over in strong wind, without being too heavy.”

Helpful Report

Posted 7 months ago

Dear Ruth,Thank you so much for your fantastic 5-star rating of Kettler! We truly appreciate your kind words and are thrilled to hear that you love your bistro set. It's wonderful to know that it is comfortable, well made, and perfectly fits into your small garden space. We understand the importance of durability, and we're glad to hear that the set is robust enough to withstand strong winds without being too heavy. Thank you once again for your support and recommendation. We're delighted to have provided you with a product that brings joy and satisfaction to your garden. Should you have any further questions or need assistance in the future, please don't hesitate to reach out.

Posted 7 months ago

“So unimpressed with Kettler. Ordered two Cora chairs which arrived without fixings. Despite numerous contacts with the seller and them contacting Kettler the fixings have not been sent. Today I received a packet with 11 screws - each chair needs 12!! and no washers or allen key. Hopeless service.”

Helpful Report

Posted 7 months ago

We sincerely apologise for the inconvenience and frustration you have experienced with your recent purchase of the Cora chairs from Kettler. Your feedback is invaluable to us, and we deeply regret any shortcomings in our service. It is unacceptable that your chairs arrived without the necessary fixings, and we understand how frustrating it must have been to not receive the correct parts despite multiple contacts with both the seller and Kettler. Please accept our sincerest apologies for this oversight and the inconvenience it has caused. We acknowledge the error in sending only 11 screws per packet when each chair requires 12, and we regret the absence of washers and an allen key. This falls below the standard of service we strive to provide, and we are committed to rectifying this situation promptly. Our customer service team is dedicated to resolving this issue for you as quickly as possible. Please rest assured that we will arrange for the immediate shipment of the correct fixings, including the missing screw, washers, and allen key, to ensure that you can assemble your chairs without further delay. Once again, we apologise for the frustration and disappointment this has caused, and we thank you for bringing it to our attention. Your satisfaction is our priority, and we are committed to ensuring that you receive the exceptional service you deserve. If you have any further concerns or require assistance, please do not hesitate to contact us directly. We appreciate your patience and understanding.

Posted 7 months ago

“A good price for the seat cover. Fast and efficient service.”

Helpful Report

Posted 7 months ago

Thank you, Jonathan, for your fantastic 5-star rating of Kettler! We appreciate your feedback and are delighted to know that you had such a positive experience with our brand. We are thrilled to hear that you found the seat cover to be at a good price and were satisfied with our fast and efficient service. We strive to provide our customers with top-notch products and excellent customer service, so it's great to know that we were able to meet your expectations. Thank you once again for choosing Kettler, and we hope to serve you again in the future!

Posted 7 months ago

“I find the covers only last one season and then they go brittle and crack. Love the furniture and want to protect it...so every other year I'm spending £160 on getting new covers!”

Helpful Report

Posted 7 months ago

Dear Graham,Thank you so much for taking the time to share your feedback on Kettler. We truly appreciate it when our customers reach out and inform us about their experiences. We are genuinely sorry to hear about the issue you've encountered with our covers. We understand how frustrating it must be to have them last only one season and then become brittle and crack. We can imagine the inconvenience and the financial burden of having to purchase new covers every other year, amounting to £160 each time. At Kettler, our aim is to provide our customers with reliable and long-lasting products that they can enjoy for years to come. We regret that this hasn't been your experience with our covers. Customer satisfaction is our top priority, and we want to make things right. To improve upon this situation, we would greatly appreciate it if you could provide us with more details regarding your specific concerns. This will help us identify the areas for improvement and work on finding a suitable solution. Your input is invaluable to us, and we want to ensure that your furniture remains well-protected while reducing the need for frequent cover replacements. Once again, thank you for your feedback and for being a loyal customer. We sincerely apologise for any inconvenience caused.

Posted 7 months ago

“Great product and great customer service”

Helpful Report

Posted 7 months ago

Dear Sue,Thank you so much for your wonderful 5-star rating of Kettler! We truly appreciate your feedback and are delighted to hear that we were able to provide you with a great product and great customer service. Your satisfaction is our top priority, and we are thrilled that we met your expectations. Thank you once again for your support and for choosing Kettler. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are always here to help!

Posted 7 months ago

“Excellent quality products Prompt delivery”

Helpful Report

Posted 7 months ago

Dear Anne,Thank you so much for your wonderful 5-star rating of Kettler. We appreciate your support and are thrilled to hear that you are satisfied with our products. At Kettler, we strive to provide excellent quality products and prompt delivery to ensure a top-notch customer experience. Your positive feedback means the world to us and serves as encouragement to continue delivering the best service possible. Thank you again for your kind words. We hope to have the opportunity to serve you again soon!

Posted 7 months ago

Kettler is rated 4.4 based on 2,324 reviews