Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,374 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A Kettler parasol lost one of the lugs holding the arms in place within the first two weeks. After sending a couple of pictures, the replacement was approved, a new one delivered and the other collected within a few days. Excellent, no-quibble, customer service.”

Helpful Report

Posted 6 years ago

“After just over 4 years i raised a warranty claim on a resin table on which the surface material had started to blister and crack. I did not have a receipt for the table or an exact date of purchase. However Kettler told me where to find the batch number and a few days later gave me a choice of which replacement table i would like. I now have my new table and couldn't be happier with the service i have received. Very impressed with the customer care shown and will definitely buy and recommend in the future.”

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Posted 6 years ago

“Kettler were very quick respond to the need to exchange the garden furniture due to rust. However, they were not quite as good in keeping me informed of the approval process and I had to keep chasing to find out what was happening. But I would certainly buy more Kettler furniture as they readily honoured the no quibble guarantee!”

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Posted 6 years ago

“I was unfortunate enough to have some of my garden furniture go rusty within two years TWICE but each time Customer Services replaced the items with a minimum of fuss so what might have been a disaster became only a minor inconvenience. I have 7 items of Kettler garden furniture and they look tasteful need no maintenance and now I know Customer Services will rectify any problem I would certainly choose them again.”

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Posted 6 years ago

“Another patio set replaced without fuss. Like our previous set the chairs and table had badly rusted after two years and Kettler arranged a no hastle replacement. Unless they can get on top of quality control we look forward to replacing again in 2020!”

Helpful Report

Posted 6 years ago

“We had a damaged metal patio dining table delivered, which was exchanged very promptly after we had sent a photo to Kettler. Excellent service.”

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Posted 6 years ago

“we had a problem with our Cora dining table. They agreed to replace it and did so promptly with no fuss.Excellent”

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Posted 6 years ago

“Our 4 chairs and table showed signs of rust after 2 years of use. After contacting Kettler they replaced them all under warranty without any fuss once we had sent them photos of the set. The replacements were with us within two weeks of my initial query. A courier brought the new furniture and took the old ones away at the same time. Excellent service, I'd recommend them over cheaper versions.”

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Posted 6 years ago

“I first bought kettler chairs many years ago and they lasted way beyond the 5 years guarantee. My new set started to rust after 2 years, kettler supplied new ones with no fuss and very quickly. Love their garden furniture!”

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Posted 6 years ago

“We bought a load of Kettler garden furniture about four years ago and this summer when I did my annual wash down of the chairs I noticed a slight rust bloom on the mesh along with a couple of outbreaks of rust. Having checked the warranty and finding it was five years I went onto their website and followed the very easy instructions for a warranty claim that included photos. I soon received a response saying my claim had been approved and apologising for the problem I had experienced. They then arranged for four new chairs to be delivered and took away the old chairs. I then found some faults with two of the new chairs that appeared to have been damaged in transportation and again - and this time within a week - two new chairs arrived. In summary, great garden furniture with a great warranty and a company that not only upholds the warranty but apologises for the problem and promptly replaces items with no quibbles. Very pleased and quite impressed - thank you Kettler Customer Services.”

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Posted 6 years ago

“Kettler have just replaced all six of my patio chairs which were rusting badly. Unfortunately they have had to replace them 3 times within the 5 year warranty, hence the average rating.”

Helpful Report

Posted 6 years ago

“As with the previous comments, 5 of our garden chairs were showing signs of rust after 4 years but within the guarantee. I contacted Kettler by phone and sent photos via email for evidence. 5 replacement chairs were sent without any hassle. Everyone I spoke to was very helpful. My only minor complaint was that I was asked to re-send information on a couple of occasions. We also had a problem with the parasol which had come with the set but unfortunately they are only guaranteed for 12 months. We eventually managed to get it to work with brute force but it can only be used when in the central hole of the table now.”

Helpful Report

Posted 6 years ago

“Unlike other Kettler garden furniture we have, some chairs were showing signs of rusting after only 4 years. From a single phone call and an e-mail to Kettler, arrangement were made to exchange the goods without further reference. A courier company delivered the replacement chairs and took the existing ones away. We are now looking forward to having these replacement chairs for many years.”

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Posted 6 years ago

“Helpful and considerate after sales service providing replacement items within the guarantee time frame. Thankyou to all those involved.”

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Posted 6 years ago

“Panther couriers need to be dismissed as your courier they messed me around 4 times and a driver spat on my drive NOT HAPPY”

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Posted 6 years ago

“This is the 2nd time we've had rust problems with our bistro set. I e-mailed photos and Kettler after sales team were in touch quickly to organise replacements on both occasions. Brilliant customer service, however I have a feeling the rust problems will reoccur and I'll be contacting them again next year!”

Helpful Report

Posted 6 years ago

“We Had problems with the coating on our 4 year old garden chairs. However, within a week of contacting Kettler the chairs had been replaced without fuss or hassle. First class after sales service. I would highly recommend this Company.”

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Posted 6 years ago

“I needed Kettler my sunloungers replaced just a few months before the 5 year gauarntee was up, and I could not have asked for better service as they replaced them for new. I would highly recommend them as a company.”

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Posted 6 years ago

“One of the six garden chairs was showing signs of rust all over, after 3 years of use. We emailed pictures of the chair and Kettler very quickly agreed to send a replacement. Very impressive after sales service.”

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Posted 6 years ago

“Problem with product but very fast solution 5 stars well deserved.”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,374 reviews