Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had some issues with garden furniture which were handled with the utmost courtesy and professionalism resulting in the faulty items being speedily replaced. Customer service second to none!”

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Posted 6 years ago

“We had an issue with the coating on one of our chairs ,which was just over 12months old, and kettler were very helpful in telling me what to do about it. I now have a new chair to replace the faulty one and I am more than happy with the after sales service. Excellent service. Many thanks kettler. Mr Bailey.”

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Posted 6 years ago

“Recently I noticed the covers for my furniture bought 2 years ago had worn badly and had torn. Although out of guarantee I contacted them. A swift reply offered to replace with new (and improved) covers without quibble. Received in a few days. I rarely write reviews (I don't care about your opinion. Why would you care about mine?) but how a firm handles problems is a good measure of whether to deal with them. In this experience they couldn't have been better. I'm happy to recommend.”

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Posted 6 years ago

“Having noticed rusting on our garden chairs we contacted Kettler and even though we were a few days outside the 5 year guarantee period they agreed to replace the full set. Many thanks Kettler for great service.”

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Posted 6 years ago

“The companion chair I purchased 2 years ago started to show water damage on the wooden tabletop Kettler replaced it without hesitation for a newer model which was promptly delivered”

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Posted 6 years ago

“Problem with rust of 23 month metal chairs, prompt response from Kettle. '3 chairs replaced promptly. Thanks for your excellent service.”

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Posted 6 years ago

“The garden furniture bought 4 years ago (with a 5 year warranty) started to show tiny areas of rust two years in. Kettler immediately replaced the two affected chairs. When the table and the other two chairs developed the same problem this year, they replaced the whole set, including the two chairs previously replaced, so that I would have a complete set with new and perfect finish. This is very impressive customer service! The company is a pleasure to deal with and I would thoroughly recommend them.”

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Posted 6 years ago

“Excellent customer service. Tammy was polite and very helpful and delivered everything as promised. Very professional company would definitely recommend for garden furniture. Delivery also completed within time slot allocated.”

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Posted 6 years ago

“Garden furniture showed some rust spots and still in five year guarantee. Called up no quibble and the whole set was replaced an absolute releif and stress free. Well done and the customer service was sublime”

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Posted 6 years ago

“Having chosen Kettler for new patio furniture 4 years ago - we have enjoyed it's design and quality since. It began to look slightly tired and indeed rusted in parts. Not unreasonable after 4 years I thought as we left out in all weathers without covers. So I thought to just get a tin of touch up paint and was initially alarmed that only a very small bottle would not be sufficient. To be fair it would have dealt with the parts but thought I would give a good coat, as you do. In stepped Rachel of Customer services who was courteous and efficient in explaining the Kettler policy of replacement under warranty because they now have a much better coated system in place and realised the previous had limitations. Now received and we are now Kettler Ambassadors for life. I have never been more impressed with any manufacturer of anything EVER. Guess what we have since purchased an umbrella with solar lights - which is fantastic, we looked no further than Kettler. Please let me know when you are making cars!”

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Posted 6 years ago

“Fantastic company , met their warranty without any fuss. you just send the pictures in then they call to arrange collection and replacement. so so easy. I wish more companies could act like this, also nice friendly staff to deal with . Gold stars all round thank you”

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Posted 6 years ago

“Replaced faulty table and chairs without any argument or fuss. So would have no hesitation in recommending them.”

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Posted 6 years ago

“We had a problem with a small table and Kettler Sales Staff dealt with the problem very fast and indeed to our total satisfaction. Well doen to everyone at Kettler”

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Posted 6 years ago

“We had an issue with our garden furniture covers and Kettler resolved the problem very quickly and satisfactory. Excellent service and would recommend Kettler to anyone.”

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Posted 6 years ago

“This firm’s customer care is outstanding. Our 8 Siena chairs were replaced promptly and the delivery/pickup service worked extremely well. The drivers arrived at the agreed time and were particularly courteous and helpful. It is unfortunate that these beautiful chairs develop rust so easily.”

Helpful Report

Posted 6 years ago

“After 3 years we had a problem with our garden chairs that had a 5 year guarantee. They were replaced without any argument. The Kettler staff were helpful and the website user friendly. There was some problems with the collection and delivery, but this was a contracted company, not Kettler.”

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Posted 6 years ago

“I rang them on Monday afternoon and received replacements by Friday morning. This is the best service from any manafacturer by far. I would defo reccomend Kettler to anyone. Thanks to the after sales staff.”

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Posted 6 years ago

“the exchange of faulty goods was done quickly and efficiently. However, I only wish their products were as good as they claim. this was my 4th. exchange in as many years!”

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Posted 6 years ago

“First delivery was incorrect however they corrected immediately. I think their automatic reply systems are a little confusing as they indicate one item will be exchanged when the issue related to multiple items which necessitated several phone calls to clarify. Overall however, once the position was understood,they performed well.”

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Posted 6 years ago

“Our garden chairs were replaced quickly and without quibble.”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,341 reviews