Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Quick delivery. Good quality furniture.”

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Posted 2 years ago

Thank you so much for your kind review Norma. We are so pleased to hear you received excellent service. We hope you enjoy using your Kettler furniture this summer!

Posted 2 years ago

“Very strong and durable”

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Posted 2 years ago

Thank you very much for your kind review Jane!

Posted 2 years ago

“Needed some touch-up paint for iron furniture which has (after about four years to be fair) started to rust. paint expensive and in tiny bottles. Ordered two which is the max allowed which might just do one chair. But three (out of four) need patching up! Will see what they look like with some Hammerite!”

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Posted 2 years ago

Thank you for your review and feedback. Your comments have been passed on to the relevant department for future consideration. We are sure you will have your chairs looking great again soon!

Posted 2 years ago

“Touch up paint done the job. Needed a guide on how many jars to bbuy. Didn’t need two jars.”

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Posted 2 years ago

Thank you for your kind review and feedback Malcolm. I have forwarded your comments to the relevant department for future consideration. We hope you continue to enjoy using your Kettler furniture this summer!

Posted 2 years ago

“Good products and very fast delivery. Very pleased.”

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Posted 2 years ago

Thank you so much for your review! We hope you enjoy using your Kettler products this summer!

Posted 2 years ago

“Good service”

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Posted 2 years ago

Thank you very much for your review Robert. We are so glad to hear you received good service!

Posted 2 years ago

“Very easy to do business with”

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Posted 2 years ago

Thank you so much for your kind review Gary!

Posted 2 years ago

“Professional, polite and fast.”

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Posted 2 years ago

Thank you very much for your review! We were so pleased to read your comments and we hope you enjoy using your Kettler furniture this summer!

Posted 2 years ago

“Purchased a cover for garden furniture. Excellent service”

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Posted 2 years ago

Thank you very much for your kind review. We are delighted to hear you received excellent service!

Posted 2 years ago

“I purchase 6 Kettler Garden chairs in 2016. By 2020 they had rusted.After several months of emails,the replacement chairs was delivered in late 2020. They acknowledged there was product fault with the rust coating and my replacements would have the new anti rust coating !! I would say really. I have just contacted them because 3 of the replacement chairs has serious amount of rust. I have been informed the replacement chairs are not covered by the warranty.I was not informed this when I receive my replacement chairs. I paid a lot of money for them. I was advised to buy some hammerite and paint it over the rust!! I definitely extremely angry and frustrated by the customer service I have recently received. If you are going to,purchase hairs from Kettler THINK TWICE!!”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback Maggie. We treat all of our Mesh products with an Enhanced Thermoguard+ coating to prevent rust however, damage to the coating will leave Steel Mesh products vulnerable to rust. All warranty periods start from the date the product was originally purchased. As you are now outside of the 5 year warranty period, we cannot replace your furniture. If you would like further advice on how to cover and seal the rust, please contact our After Sales team at sales@kettler.co.uk.

Posted 2 years ago

“Great Table, folds and unfolding system great. Assembly took a while.”

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Posted 2 years ago

Thank you so much for your reviews Deirdre. We hope you enjoy using your Kettle Table Tennis Table this summer!

Posted 2 years ago

“Very quick service”

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Posted 2 years ago

Thank you so much for your review Michele. We are so pleased to hear you were happy with the service you received!

Posted 2 years ago

“Putting together the table could have better instructions, table to play on fantastic”

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Posted 2 years ago

Thank you for your review and feedback Kenneth! We are delighted to hear you are happy with your Table Tennis Table.

Posted 2 years ago

“Premium table tennis cover - excellent.”

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Posted 2 years ago

Thank you so much for your kind review! We are so pleased to hear you are happy with your Protective Cover.

Posted 2 years ago

“Goods arrived on time as promised”

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Posted 2 years ago

Thank you so much for your kind review Robert!

Posted 2 years ago

“Very pleased that I was able to order new footcaps for my Siena garden chairs. We have had these chairs ( and matching table) for over 15 years and still in excellent condition apart from the footcaps which had worn through.”

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Posted 2 years ago

Thank you very much for your review Stephen. We hope you continue to enjoy using your Kettler furniture this summer!

Posted 2 years ago

“We love our kettler palma corner sofa and fire pit. We went for whitewash with grey-taupe cushions. The only problem is that in the sun, the cushions get so hot you literally can’t sit on them and you can feel the heat radiating from them. The only way we can sit on them is to cover them with throws!! Disappointed that we have to hide the lovely sofa under throws.”

Helpful Report

Posted 2 years ago

Thank you for your kind review and feedback. We are so pleased to hear you love your Kettler furniture. Your feedback has been passed on to the relevant department for consideration in the future.

Posted 2 years ago

“Bought my second RHS steamer approximately 18 months after buying my first one. The original quality was excellent and the chair has lasted well. Kettler has replaced the high quality metalwork with cheap replacements but I notice the price hasn’t dropped!! (£359 RRP). Don’t waste your money thinking you are paying for quality, you will buy similar elsewhere for half the price! SHAME ON YOU KETTLER - for abusing the value of your brand and your customers loyalty. Left review second time and will continue to do so until someone at Kettler has the decency to reply! Thank you for your reply, but better your potential customers see my response, hence answering on this forum. In response to your answer which I will copy at the bottom, the change in supplier was not based on quality, more likely cost saving. My original steamer was also eucalyptus wood, so nice try but fabrication. Happy to give detailed explanations with more photos if you still try to claim new steamer is better quality! Reply from Kettler GB 11 minutes ago Thank you for your review Scott. We are constantly improving our Kettler range to better suit our customer's needs. We have recently changed supplier for the RHS Steamer and are now using eucalyptus wood. Your feedback has been forwarded to the relevant department for future consideration. If you would like to discuss this further, please get in touch via email at sales@kettler.co.uk.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

Thank you for your review Scott. We are constantly improving our Kettler range to better suit our customer's needs. We have recently changed supplier for the RHS Steamer and are now using eucalyptus wood. Your feedback has been forwarded to the relevant department for future consideration. If you would like to discuss this further, please get in touch via email at sales@kettler.co.uk.

Posted 2 years ago

“Easily negotiated web site and ordering process. Quick turnaround and value for money.”

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Posted 2 years ago

Thank you very much for your kind review Peter. We hope you enjoy using your Kettler products this summer!

Posted 2 years ago

Kettler is rated 4.4 based on 2,371 reviews