Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the Charlbury lounge set. Poor finish on the rattan, it is badly scuffed/fraying. Customer service is extremely poor and have failed to address the issue!”

Helpful Report

Posted 2 years ago

Thank you for your recent review and we are sorry to read that you are not satisfied with your purchase. After reviewing the images provided, we can see that there is no manufacturing fault and the furniture is intentionally meant to have a distressed look and feel to make it more natural to look/touch. I can see that a member of the customer service team has contacted you today to discuss this.

Posted 2 years ago

“Bought my second RHS steamer approximately 18 months after buying my first one. The original quality was excellent and the chair has lasted well. Kettler has replaced the high quality metalwork with cheap replacements but I notice the price hasn’t dropped!! (£359 RRP). Don’t waste your money thinking you are paying for quality, you will buy similar elsewhere for half the price! SHAME ON YOU KETTLER - for abusing the value of your brand and your customers loyalty.”

Helpful Report

Posted 2 years ago

“I purchased a table and 6 chairs and to my dismay, the table and 4 of the chairs were damaged and very badly built! I waited long enough for a response, to be told that they were only replacing the table and 4 chairs leaving me with 2 chairs from the full set which were used as I purchased the set for an occasion! As I had explained that i purchased this as a set and almost the full set was damaged I kindly wanted the full set replaced, not to be left with 2 chairs from another set! I found this ludicrous and appalling that they would only offer me a full refund and not a replacement full set! All of this for 2 chairs! Appalling customer service!! I was looking at purchasing more garden furniture but will certainly not be buying anything from this company!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your recent review, and I am very sorry to hear of your disappointment with your recent purchase. I can see that we received communication from John Lewis in regards to the fault on 03/05/2022 at 14:51, this was responded to by our customer service team on 03/05/2022 at 15:43. As per our warranty agreement, we would only replace faulty items. I can see that you were offered a replacement for the table and the full amount of damaged chairs. The new chairs would have been an exact match to the 2 previous chairs so would not require a replacement. Unfortunately, it appears that the replacement was refused by you and a full collection and refund requested. I have been advised that a member of the customer service team contacted you yesterday to arrange your collection. However, if you would like to discuss again having the 4 damaged chairs and table replaced, please contact us on 01527 591901.

Posted 2 years ago

“Bought the Monos outdoor 4 seater set and the cover it is excellent quality and the way it all packs away to be stored under the cover is a great way to keep the furniture dry and out of the way when not in use. Would recommend both products.”

Helpful Report

Posted 2 years ago

Thank you very much for your kind review. We are so glad to hear you are happy with your Kettler products!

Posted 2 years ago

“Excellent service and the replacement protectors for our Kettler twin seat fit perfectly.”

Helpful Report

Posted 2 years ago

Thank you very much for your kind review Thelma. We are delighted to hear you have received excellent service. We hope that you enjoy your continued use of your Kettler furniture this Summer!

Posted 2 years ago

“Superb garden furniture mesh range”

Helpful Report

Posted 2 years ago

Thank you very much for your kind review Bill! We hope you enjoy your continued use of your Kettler furniture this Summer!

Posted 2 years ago

“The table tennis table came with parts missing and broken and the actual table top the decals were put on upside down and it also came damaged”

Helpful Report

Posted 2 years ago

Thank you for your review Chris. I understand this has now been resolved following your contact with our Customer Service team. Please do not hesitate to get back in touch if you require any further assistance.

Posted 2 years ago

“Pretty good quality, though it took us quite some time to assemble. The delivery guys were extremely helpful too.”

Helpful Report

Posted 2 years ago

Thank you for your kind review. We hope you enjoy using your Kettler product this Summer!

Posted 2 years ago

“Well made, does the job. Glad I went with the cover to go with the set, rather than an after market cover”

Helpful Report

Posted 2 years ago

We are so glad to hear you are happy with the quality of your Kettler product Darren. Thank you very much for your kind review!

Posted 2 years ago

“First suite changed before covid due to fault but no big concern, since covid rules relaxed we started to use the patio suite with friends and family and found with moving furniture seating back and forth it was leaving black score marks all over the patio that always needs to be jet washed out each time. Tried talking to Kettler several times and sent them video and pics but they dismissed my complaint as not a fault. We have also a Hartman suite for 10 years with no marking from similar feet but this did not interest them. Good looking product but dreadful service and poor attitude from customer department and now we have to find our own solution- my advice? Buy a different make.”

Helpful Report

Posted 2 years ago

“Customer service is very poor, they just dismissed my concerns stating it was not a manufacturing fault! I bought the Charlbury wicker lounge set and the wicker is rough/fraying.”

Helpful Report

Posted 2 years ago

“Easy to order and quick delivery. I did have a problem with the treadmill but customer services were really helpful, they tried to resolve the issue and in the end decided to replaced it.”

Helpful Report

Posted 2 years ago

Thank you very much for your kind review Helen! We are so glad to hear you are happy with the service you received. Your feedback has been passed on to the colleague who was more than happy to assist you.

Posted 2 years ago

“I spoke to Kettler, Redditch today. Had purchased a Deluxe Panalsol gazebo and wanted bolts which were missing…was told to email and was informed this is was the only way….I queried what you would do if you did not have access to computer. Ie older customers. I persisted and said the time spent arguing about whose responsibility it was she could have assisted me. She then reluctantly took my details. Not impressed, I am the customer, you have omitted to include all parts…..With this sort of attitudeI hope you survive during upcoming recession…I think your attitude may change,it should.”

Helpful Report

Posted 2 years ago

“Replacement parts delivered quickly and they did the trick! Thank you.”

Helpful Report

Posted 2 years ago

Thank you for your kind review, Julie!

Posted 2 years ago

“I have had this product 13 months and having only used it several times, I am very disappointed as it no longer works.”

Helpful Report

Posted 2 years ago

Thank you for your review, Paul. We are sorry to read that you are disappointed with your purchase. Please send over details of the fault along with photos to sales@kettler.co.uk and our customer service team will be happy to look into this for you.

Posted 2 years ago

“Unfortunately, the Table Tennis Table arrived in a number of polythene bags. We had expected it to have been more assembled, it was not easy to construct. One part failed on the first use. Customer service were very helpful and supplied a replacement part promptly. The next time we used it, it jammed. Kettler sent out two engineers who rectified all of our construction errors and the table has been good since. So we are now satisfied with the product.”

Helpful Report

Posted 2 years ago

Thank you for your review, John. We are so pleased to hear that you are now satisfied with your Table Tennis Table and truly hope that you can enjoy this for many years to come.

Posted 2 years ago

“Arrived after 7 days but product great. Could do with slightly bigger bottle.”

Helpful Report

Posted 2 years ago

Thank you for your kind review and feedback, Carol.

Posted 2 years ago

“I only ordered touch up paint, which arrived today but, with it came specific instructions on how to use it as well advice on long term care, which I did not get when I originally bought the furniture.”

Helpful Report

Posted 2 years ago

Thank you for your kind review Gus!

Posted 2 years ago

“Excellent table-tennis cover, great service, well packaged and a reliable/efficient courier used. Highly recommended.”

Helpful Report

Posted 2 years ago

“Surf Active Ding table is excellent quality and quite easy to assemble, however, although the Surf Active Multi-Postition Chairs are mainly high quality I was slightly disappointed with the wooden arm inserts, they could have had a smoother finish, but a slight rub down with a fine sandpaper should solve the problem prior to giving them preservative treatment.”

Helpful Report

Posted 2 years ago

Thank you for your review, Derek. It's great to hear that you are happy with your Surf Active Furniture. We appreciate your feedback and have passed this on to our product development team.

Posted 2 years ago

Kettler is rated 4.4 based on 2,341 reviews