Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service! Got in touch about rust on one of our chairs and five days later a new set was delivered! Problem with collection of original patio set. We waited in for courier but didn’t turn up until day after”

Helpful Report

Posted 6 years ago

“No fuss replacement of goods within the warranty period”

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Posted 6 years ago

“2 of my garden furniture chairs started to go rusty I contacted Kettler as the chairs were still within the 5year warranty. The response was superb and I had 2 replacement chairs delivered within one week, would not hesitate to purchase Kettler equipment again.”

Helpful Report

Posted 6 years ago

“When you spend GBP2800 on "quality" garden furniture from Kettler you expect both quality service and quality product, right? - Poor service - Bent, unusable, over-sized parts - Terrible build quality - Clearly no quality control happening Well, 14 days after ordering (after profuse nagging - we were initially informed it may take 12-14 weeks to deliver when we first called; something we were not told when we purchased it, by which time summer would be long over), the furniture arrived. They dumped it all wrapped up and left (leaving us to deal with enough packaging to fill my car 4 times over), including a heavy duty box the same size as the car itself. POOR service for an expensive brand. After a hour of two of us working at it we finally undid all the packaging and I started putting the table together. Now this literally just required screwing on two table legs and a panel between them for strength. Immediately I see that 5mm thick cast iron flange to attach the one leg to the table top was obviously and horribly bent (completely unusable). Being 5mm cast iron and wrapped in a small warehouse worth of packaging, this could only have been during manufacture, or at least before packaging. It is plainly obvious, so there is clearly no quality control. Further, even if I could attach the leg to the table, the panel between the legs was too long to fit! This is wicker furniture done around solid cast iron frames. Meaning they literally got the frame measurements wrong. Again, why is the quality control? To top it off, the middle legs of the pre-assembled couch are too short. AGAIN, terrible quality and clearly no quality control. This is not a car. Making these frames is about as simple as engineering could possibly get. It truly amazes me how poor this quality was. As an engineer myself, I cannot understand how all of this happened and wasn't picked up. In summary, the wicker itself is great but the service is lousy, the terrible build of the frames it truly unbelievable and there is clearly no quality control going on. Whatever you do, DO NOT let the delivery guys leave until you have checked it all fits together.”

Helpful Report

Posted 6 years ago

Hi Tyler, we are sorry to hear about your issues regarding your Kettler garden furniture. Our after sales team will be in contact with you regarding your problem.

Posted 6 years ago

“Almost on receipt of my email a customer service person rang me personally. He asked me some questions about the furniture, asked for some photos. Explained that he thought the problem would require more than some rust treatment. Once the photos had been received he explained that the chairs would be replaced. He explained how the new ones would be delivered and how the old ones would be collected. Our product was within the 5 years guarantee. All this worked very smoothly. In fact if we hadn't been away the replacement would have taken place even sooner. Excellent service.”

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Posted 6 years ago

“Excellent customer service could not have dealt with the problem any better. Five year warranty honoured and no quibbles. The whole issue dealt with and replacements delivered within a week. WELL DONE KETTLER.”

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Posted 6 years ago

“5 Year Warranty fully honoured and patio chairs replace”

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Posted 6 years ago

“excellent service. A piece of garden furniture developed a fault and Kettler were quick to acknowledge this and get a replacement out to me. Well done”

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Posted 6 years ago

“The good news is that the application for a table replacement was straightforward and their response was very prompt. The not-so-good aspect is that this is the second replacement I had to apply for, and two chairs also needed to go.”

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Posted 6 years ago

“First set of furniture (which had 10 year warranty) started rusting at 3 years and was replaced. Replacement set now rusting at ....3 years. We bought Kettler based on my parents set which is 20 years old with no rusting. It seems that the shift of manufacturing to China has reduced the quality, and Kettler now seem to have reduced the warranty accordingly. Not happy!”

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Posted 6 years ago

“My Kettler garden furniture is over 20 years old and still looks like new. It stays outside in all weather uncovered. I have never needed customer service which looking at other reviews is excellent. If there products are made as they were when I purchased mine then it is built to last for 20 years or more.”

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Posted 6 years ago

“Fantastic after sales service”

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Posted 6 years ago

“Prompt replacement of an article of garden furniture which had started to rust within the 5 year warranty period. The Kettler employee who phoned to make the necessary arrangements was courteous and very helpful.”

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Posted 6 years ago

“Our 3 year old 6 seat Sienna table lost some paint and became rusty, this despite little use and being well cared for. I submitted the claim form and within two hours had a response from Kettler agreeing without any argument to replace the table. The table has been replaced with no fuss to me whatsoever. Outstanding service, friendly efficient staff who many other firms I have dealt with could learn from. Thank you.”

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Posted 6 years ago

“We purchased a Siena bench in 2015 and for two years or so it was fine. It then began to rust - we were aware that there had been some historic issues with the coating process around that time, so as it was still under warranty I completed the on-line form available on the Kettler website and within 24hours had a phone call advising that we would receive a replacement - and that was delivered to us within three days, with the old bench collected a few days after. There were couple of minor issues with the delivery firm - but that was a separate company and these were communicated back to Kettler - but in terms of the overall experience we are very pleased. We like the look of the Siena range, it is comfortable with or without the seat pads, and this being just one of several pieces of Kettler garden furniture we own and use regularly we thoroughly recommend it.”

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Posted 6 years ago

“Like the majority of reviewers the rusting on chairs has been a problem , I have had two lots so far but replacements have been promptly dispatched. Zac has been particularly helpful explaining the coating issues . Hopefully these chairs will be third time lucky”

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Posted 6 years ago

“Like the review below, we are prepared to pay the extra for Kettler garden furniture because of the quality of the product and the service which I can now confirm is also excellent. We also after 4½ years identified a fault with 3 chairs. Kettler did not hesitate to arrange a replacement for us either. We are really impressed and they deserve our future business, which they will get.”

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Posted 6 years ago

“Freindly staff. And English speaking”

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Posted 6 years ago

“We have always bought Kettler garden furniture both for ourselves and our daughter. After 4½ years we identified a fault with a bench. Kettler did not hesitate to arrange a replacement. Their service was speedy, hassle free and their staff extremely pleasant and friendly. I have not experienced customer service of the same high stnadard and quality for many, many years (if ever). I highly recommend Kettler and would always buy their products.”

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Posted 6 years ago

“prompt replacement of faulty item”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,341 reviews