Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,374 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an issue with my protective cover and the Customer Service team, and Zak in particular did a fantastic job of sorting it out swiftly for me. Thank you”

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Posted 6 years ago

“Prompt response to my enquiry with a very satisfactory outcome.”

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Posted 6 years ago

“Very fast and clear delivery of replacement garden table and pickup of damaged one.. very nice delivery company”

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Posted 6 years ago

“THANK YOU FOR CONTACTING ME, YOU ARE TO BE CONGRATULATED ON YOUR SERVICE, WHICH I FOUND TO BE EXCEPTIONAL. I WAS MORE THAN PLEASED WITH THE WAY I WAS TREATED BY THE FRIENDLY STAFF MEMBER ZAK AND THE CONSIDERATION HE SHOWN TO ME. IT WAS ALSO GOOD TO SEE KETTLER STAND BY THEIR WARRANTY PERIOD. I WOULD HAVE NO PROBLEM WITH HIGHLY RECOMMENDING KETTLER IN THE FUTURE MANY THANKS TO A FIRST CLASS COMPANY”

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Posted 6 years ago

“By accepting the warranty claim without argument”

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Posted 6 years ago

“I had a lovely sage green bistro set which unfortunately rusted after a year. I contacted Kettler who were extremely helpful and prompt in replacing the set. Unfortunately they no longer had that particular set so I accepted a replacement in grey. I found them to be very efficient in handling my complaint.”

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Posted 6 years ago

“Disappointed that original chair was quite badly rusted after one year. We bought two pots of Kettler paint, at some expense, to attempt the repair ourselves but needed far more paint so we lodged a warranty claim. The replacement arrived only last Friday, many weeks later and too late for the summer weather. So overall, not a happy experience.”

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Posted 6 years ago

“excellent immediate service and no quibbles in replacing my items under warranty.”

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Posted 6 years ago

“Excellent after sales service and no quibbles about replacing items during the warranty period.”

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Posted 6 years ago

“Swift response and service.”

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Posted 6 years ago

“Garden dining set. The whole set suffered from severe rusting despite been covered and stored inside during the winter. The whole claim process took 5 months despite us following the claims procedure to the letter. We had numerous (5) failed deliveries meaning taking time away from work. We were constantly chasing Kettler for updates. The replacement set look and feel cheap compared to our original set. Time will tell !! We were even congratulated on receiving our replacement set the day after advising them of damaged components. Good luck”

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Posted 6 years ago

“The sevice from Kettler has been exemplary. Just one problem that in the packing of the replacement chairs the plastic protectors for the arms of the top chair were omitted and unfortunately one arm has a small chip. I have spoken to Zak and he is dealing with it. Thank you for excellent service in these days when the customer seems to matter less and less.”

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Posted 6 years ago

“Very prompt and efficient”

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Posted 6 years ago

“Had a faulty covers replaced under warrenty only to receive letters with threats of being invoiced for the new set. Very disappointing. Kettlers internal systems are in need of review.”

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Posted 6 years ago

“We are longstanding loyal customers of Kettler, and had a problem with a certain set of garden furniture, which once reported, Kettler stated was part of a faulty batch, and would be replaced without hassle. Very straightforward and honest.”

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Posted 6 years ago

“We had a problem with our outdoor table and Kettler quickly responded to resolve the issue.”

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Posted 6 years ago

“Dealt with my issue very quickly and efficiently. Many thanks.”

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Posted 6 years ago

“Couldn’t fault Kettler! I have been buying kettler furniture for over 20 years now and I have never looked back! I was so surprised to see how helpful the team are at Kettler and how quick they resolved my problem. I had two amazing customer service agents helping called Zack and Tammie they went above and beyond to help me! 5 stars for the both of them from a very happy and pleased not so young lady.”

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Posted 6 years ago

“Truly excellent customer service, far beyond any other I have ever experienced.”

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Posted 6 years ago

“Poor quality goods, terrible follow up service. I waited almost six months for a replacement cushion box and had to send 21 emails dating back to 11th May in order to eventually secure it. Awful customer service. I shall not be purchasing nor recommending Kettler products.”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,374 reviews