Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kettle replaced 2 garden chairs that had become rusty within the warranty. The chairs were delivered to my home. Very helpful service.”

Kettler 5 star review on 2nd October 2018

Helpful Report

Posted 6 years ago

“Excellent service throughout from the After Sales Service team to TNT delivery. Thank you”

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Posted 6 years ago

“Excellent customer service. No silly quibbling. Very quick dispatch of replacement items.”

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Posted 6 years ago

“Replacement under guarantee was speedy”

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Posted 6 years ago

“We told you that our table and chairs had started to rust. Without question you replaced the whole set. Great customer service.”

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Posted 6 years ago

“The customer service is first rate. Although we have had problems with the product. The product was replaced with no trouble.”

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Posted 6 years ago

“Warranty claim handled as one would expect. All items exchanged. Extremely happy with delivery and collection service”

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Posted 6 years ago

“Garden chair showing rust Already replaced by Kettler at 3 years of age. Replacements now 2 years of age. Second replacement made by Kettler. Did not expect replacement as outside 5 year warranty period.”

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Posted 6 years ago

“warranty claim was settled quickly and in a most efficient manner.”

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Posted 6 years ago

“Our corner unit/table covers had perished the website was easy to use I completed an online warranty claim form with simple to use completion and photo attachments. Had a reply within 24hrs and replacement covers delivered within 10days fantastic customer service. Thank you Zak o’connell”

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Posted 6 years ago

“Excellent warrenty support”

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Posted 6 years ago

“Excellent customer service Purchased Round Silver Mesh Table & 4 X Chairs Problem with one of the Table Legs & one Chair was damaged Both replaced once photographs had been submitted Frustrating having to take day off work to accept delivery but had no where for the replacements to be left securely which was offered to me Customer services was very helpful Love the purchase”

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Posted 6 years ago

“Great product and great customer service”

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Posted 6 years ago

“Excellent product and service, so much so that when there is a slight faulty product they seem to drop everything to ensure you are fully satisfied . My sincere thanks to all the team from Directors, Managers and staff. Well done”

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Posted 6 years ago

“Garden table top surface pealed and chairs rusted after a year outside, but Kettler replaced them with no fuss. Excellent customer service.”

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Posted 6 years ago

“Their customer service is second to none. We have had a patio table and chairs since 2002, left outside uncovered all year round, still rust free, and this is only one of the reasons why we continue to buy Kettler furniture Subsequent furniture seems to have a problem with rust because, I was told, they had to change the formula for the coating. Whenever we have had a problem, Kettler have always sorted it out, and if they cannot replace like for like offer an acceptable alternative. All of our metal garden furniture is Kettler and we will continue to buy Kettler because of the quality.”

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Posted 6 years ago

“They replaced, no quibble, three chairs that were five years old and had small rust spots on them. Excellent customer service.”

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Posted 6 years ago

“I have been purchasing Kettler products from 2000 and have always been exceptionally pleased with the design and quality. I have several patio chairs and tables all excellent. I would also like to comment on the Customer Service efficiency which is second to none and I have always received 100% satisfaction”

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Posted 6 years ago

“Very quick and very efficient replacement of chairs Would highly recommend.”

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Posted 6 years ago

“A fast efficient replacement service. Good communication, I actually spoke to a “human being”,!!”

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Posted 6 years ago

Kettler is rated 4.4 based on 2,341 reviews