Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,324 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 14th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Kettler product from Stoves our Us (garden table and four chairs). When I raised a complaint about a flaw in the table it was dealt with promptly and with no quibbling by both Stoves our Us and Kettler. I am very happy with the table and chairs and highly recommend Kettler.”

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Posted 3 months ago

“I bought this last year. I love the the style. The product I can not fault. Strong sturdy. Does what it says you can keep the sun out. Or open the roof up for sunshine. It's breathable stops some wind chill. Depends where you have it. So I love it great to enjoy with the family. I can not put a photo up I'm putting accessories round. Fake decor .”

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Posted 3 months ago

“I recently purchased the Elba 6 person corner suite with coffee table , and it is fair to say I think it's indeed value for money , cushions very plush I may add ; so very comfortable overall a 5 star rating. Furthermore service for Kettler excellent and would definitely recommend the company, in addition to this delivery was on point. One very happy customer .”

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Posted 3 months ago

“Good product bu no advice on fitting”

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Posted 3 months ago

“I’m saddened to say that I can’t share such a positive opinion of Kettler furniture as many others have had. We have a mesh six seater table and chairs, a four seater, twin set and a bench. All of these have rusted very quickly tarnished/rusted. Most were purchased in 2020. Kettler did replace some of these pieces whilst they were within warranty but the advice we have been given now has been to remove all the rust with a wire brush, clean, treat and repaint all of the above items. I would like to say that my experience with customer service department has always been a good one. They have been very quick to respond even if the reply, for me at this time has been a disappointing one.”

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Posted 4 months ago

“Ordered a Charlbury lounge set and a Charlbury corner set at a total cost of £2500. The corner set is supplied with two clips to hold the seats together yet it requires three. When I contacted customer service, I was told that there were none in stock until January and I would need to pay for the item when available. Customer service ? What a joke. Try supplying the set with the required number of clips in the first place.”

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Posted 4 months ago

“Good product, good communication and delivered on time and in good order.”

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Posted 4 months ago

“Bought a very strong sturdy outdoor container. Pretty good website. Easy to locate what I needed. No issues at check out.”

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Posted 4 months ago

“Good quality product”

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Posted 4 months ago

“I cannot fault the service or the price.. Great delivery time and perfect BBQ accessories..”

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Posted 4 months ago

“Great product well made”

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Posted 4 months ago

“Brilliant customer service”

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Posted 4 months ago

“Really disappointing. We ordered a parasol in the sale which arrived without a base. In the small print under details (so not clear at all) it states that the base isn’t included. When we tried to order the base it was unavailable and would not be in stock again rendering the parasol useless. Why sell the parasol if the base to match isn’t available?”

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Posted 4 months ago

“I went directly to kettler to purchase covers for our outdoor furniture as it didn’t come with them when we bought it and carrying all the cushions in and out each time we used it was a bit of a faff.Excellent friendly member of staff took the order for the settee and said she would reserve the chair covers for us when they came back in stock. It arrived promptly and fits like a glove. Brilliantly.”

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Posted 4 months ago

“great product at good price”

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Posted 4 months ago

“Shopped with you before,so I thought I would use you again,very efficient reliable and on time,delivery was also good.”

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Posted 4 months ago

“Excellent quality Very comfortable”

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Posted 4 months ago

“Delivery was fast and efficient.”

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Posted 4 months ago

“Excellent service and quality”

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Posted 4 months ago

“I had a mechanical problem with my Kettler recliner and contacted their Warrenty department. Kat made the process so easy to have a replacement sent out and the faulty one returned. She arranged everything and kept in touch throughout the whole process. I was initially disappointed that the product had failed as had purchased Kettler quality product not expecting any problems but the disappointment was forgotten when they sorted it so promptly, well done Warrenty department.”

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Posted 4 months ago

Kettler is rated 4.4 based on 2,324 reviews