Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly as described excellent quality promt delivery thanks”

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Posted 2 years ago

Thank you for your brilliant review, Anthony. We are so pleased to hear that you are happy with our furniture and delivery service.

Posted 2 years ago

“Still not receive……….”

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Posted 2 years ago

Thank you for your review and we are sorry to hear that you have not received your delivery. Unfortunately, we have been advised that our couriers are unable to locate your consignment. However, I have been assured that you have since spoken with Dan in Customer Services who has resolved the issues and rescheduled delivery for you. We are very sorry that you have had issues with the delivery and hope that you enjoy many years of use from your table tennis table when this arrives.

Posted 2 years ago

“Only ordered some replacement feet for a table but was very pleased that they were available and not expensive. Came within a few days and no delivery charge. Excellent service.”

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Posted 2 years ago

Thank you so much for taking the time to review our service, John. We are so pleased to hear that you are happy with your order.

Posted 2 years ago

“Very happy with purchases”

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Posted 2 years ago

Thank you for your review, Lyn. We are pleased to hear that you are happy with your purchase.

Posted 2 years ago

“Very high quality. Also product sent out very quickly. Thank you.”

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Posted 2 years ago

It is great to hear you are happy with the quality of your Protective Cover. Thank you very much for your kind review!

Posted 2 years ago

“Zero interest in ensuring a positive customer experience. Product is just dumped by delivery company and then it is up to the customer to find a company who can assemble due to product being so heavy I am not able to do this. I am a woman on my own and was really looking forward to receiving my new table tennis table but now I need to pay another company to come and assemble. Really very disappointing given the amount paid.”

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Posted 2 years ago

We are sorry to read of your dissatisfaction with your purchase, Hilbre as we would want all of our customers to be excited to receive their products. We do state at the point of order that delivery with our couriers is a kerbside delivery only, so we are sorry that you must not have seen that. The product does require assembly however, the comprehensive assembly instructions should allow this to be done fairly swiftly. We truly hope that once assembled you can enjoy many years of use from the table, and we will ensure that you get a call this afternoon from the team to discuss any further points that you wish to raise.

Posted 2 years ago

“Excellent product”

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Posted 2 years ago

Great to hear, Sarah! Thank you for your review

Posted 2 years ago

“2 x covers ordered, only 1 received so far........so 1 delivered on time the other not recieved yet”

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Posted 2 years ago

Hi Brett. I am so sorry to hear that you are missing one of your Protective Covers. We are investigating the matter and our Customer Support team will contact you shortly.

Posted 2 years ago

“We purchased the Palma set about 5 years ago, extremely comfortable with the supplied cushions. Just ordered a new chair cover, came very quickly by courier, excellent quality at a great price. Beware of cheap imitations! 😎”

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Posted 2 years ago

Thank you for your brilliant review, Stephen. We are so pleased that you have purchased more Palma to go with your set, and hope that you enjoy many more years of use from it all!

Posted 2 years ago

“Excellent service. Helpful and efficient.”

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Posted 2 years ago

Thank you for your review, Gary! It is great to hear that you have been pleased with the service.

Posted 2 years ago

“Easy to order online and helpful staff who kept me updated with order.”

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Posted 2 years ago

Thank you for leaving us a review. We are pleased that you have found the process of ordering with us easy!

Posted 2 years ago

“We have not recieved our order as there was sn issue with the vehicle. Do they only have 1 vehicle?”

Helpful Report

Posted 2 years ago

Thank you for your review, and we are sorry to learn that your delivery has been slightly postponed. We understand that our Customer Service Team have been in touch to explain that our chosen carrier is rescheduling the delivery to you and we apologise for any disappointment that this may have caused.

Posted 2 years ago

“It’s hasn’t arrived!”

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Posted 2 years ago

We are sorry to hear that your touch up paint has not arrived. This has been despatched to you with Royal Mail so you should be in receipt of this either tomorrow or the day after. Thank you for your patience.

Posted 2 years ago

“Well made furniture and good service.”

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Posted 2 years ago

Thank you for your review, Philip. We are pleased to hear that you are pleased with our furniture and service.

Posted 2 years ago

“Not had delivery of product yet. Also I already have a cover the same of which I bought as a set with table cover 4 years ago for £50 This price increase is astronomical but my other one is now weather beaten. It did protect my garden furniture well”

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Posted 2 years ago

Thank you for your review Lynne, and I hope that when you do receive your protective cover on Monday, you are happy with it. The older style of protective cover that you must have ordered 4 years ago, went into a clearnce sale, and this must be why you were able to get one at the cheaper cost. The reason that that cover was discontinued was because we improved the quality of the protective covers by adding an internal PU coating and more toggles. Hopefully when you receive the new cover you will be happy with the quality of it, and you will be able to use it for years to come to protect your set.

Posted 2 years ago

“I have yet to receive the goods purchased”

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Posted 2 years ago

Thank you for your review Bryony. I am sorry that you have not received your order as yet however, I can see that your order is due to be delivered on Monday.

Posted 2 years ago

“This is The second set of covers I Have brought for The Parma corner sofa and Table ,The first set tore after two years very easily in the he wind ,They we’re Expensive to buy and Ment to be Frost and weather free .But the material rotted outside very quickly”

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Posted 2 years ago

We are sorry to learn of the issue with your covers Sarah. We will have one of our Customer Service Agents contact you to discuss this further as we want you to be fully satisifed with your purchases.

Posted 2 years ago

“Equipment great,very difficult to purchase,tried February 21 couldn’t get until Feb 22.A lot of missed sales opportunities.”

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Posted 2 years ago

Thank you for your review Robert, and sorry to read that you had issues placing an order.

Posted 2 years ago

“Garden furniture set good but the grey finish on the teak top was poorly applied to sides. UPDATE; Kettler service responded promptly and resolved the issue very quickly with positive and helpful advice. I cannot praise them highly enough, as a company they actually respond to feedback. I would not hesitate to recommend them and have had some of their other products Which have been excellent. It’s reassuring to know that if you do have an issue you are treated well and they do care about their customers.”

Helpful Report

Posted 2 years ago

We are sorry to read of your disappointment with your recently purchased set Anthony! I am sure that we can help, so I have asked our Customer Service Team to contact you to see what condition your purchase was received in, as we would want you to be thrilled when receiving the table. We will be in touch very shortly.

Posted 2 years ago

“Excellent product”

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Posted 2 years ago

Thank you for your kind review.

Posted 2 years ago

Kettler is rated 4.4 based on 2,341 reviews