Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,349 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

Write Your review

Tell us how Kettler made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely helpful, uncomplicated and fast service”

Helpful Report

Posted 6 years ago

“Found rust on a metal garden arm chair .Sent photographs and explanation received a replacement chair eithin 5 days .Good service .Thank you .”

Helpful Report

Posted 6 years ago

“Found rust on six garden furniture chairs after. Sent pictures and relative information to them and quickly had verification and new chairs where delivered. Very good and prompt attention.”

Helpful Report

Posted 6 years ago

“Arrived really quickly. Initially I thought I had some fixings missing (washers etc.) but found these were not required anyway due to the design being slightly different to the instruction manual. Very well made and relatively easy and quick to put together. Really solid go kart that my 5 year old son loves.”

Helpful Report

Posted 6 years ago

“Very proactive. Were aware of potential issue, contacted me and arranged replacement item very promptly.”

Helpful Report

Posted 6 years ago

“They readily replaced faulty products”

Helpful Report

Posted 6 years ago

“Very prompt response to an ongoing warranty issue, support team very helpful.”

Helpful Report

Posted 6 years ago

“More than happy with the replacement service that Kettler provides. Customer Services were polite & helpful.”

Helpful Report

Posted 6 years ago

“Our bench was showing signs of rust, but Kettler replaced it promptly. Excellent customer service. Well done Kettler.”

Helpful Report

Posted 6 years ago

“Their service was prompt and their staff extremely helpful and friendly.”

Helpful Report

Posted 6 years ago

“Table failed but was replaced with minimal hassle under warranty”

Helpful Report

Posted 6 years ago

“Sent a warranty claim on Sunday, the replacement chairs arrived on Thursday. Old chairs removed on Friday. This is excellent service. Pity about the rust forming in the first place .”

Helpful Report

Posted 6 years ago

“We had a problem with our table and 4 chairs which had been manufactured from faulty material. After contacting Kettler we received first class service and our table & chairs were replaced.”

Helpful Report

Posted 6 years ago

“Kettler did replace items that eere part of a faulty batch.They were always nice to deal with and it is always complicated when the itrms are in a second home many miles away.”

Helpful Report

Posted 6 years ago

“We had an issue that was handled quickly, efficiently and politely by them. Very happy.”

Helpful Report

Posted 6 years ago

“Having bought what we thought was a rust free product, we have twice had to have chairs replaced that have rusted. They have been replaced without any problems, but it would have been better if the product had lived up to its promise of not rusting. Having had our latest chairs replaced this year we just hope that should we be in this situation yet again that we will have the items changed again without any issues.”

Helpful Report

Posted 6 years ago

“We had a further problem with rusting furniture after it had been replaced once before, we are near the sea and it gets a battering. After Sales decided to replace it with a new set again but a better version. So far so good with the new set it has withstood the "Beast from the East". This was all done at no extra charge and no debate fantastic company would use all the time for other items. Brilliant well done Kettler.”

Helpful Report

Posted 6 years ago

“Two of our set of 6 garden chairs had gone rusty within a couple of years of purchase. Kettler replaced them without quibble and very quickly. Very happy with their response and resolution.”

Helpful Report

Posted 6 years ago

“I had a problem with my garden chairs which went rusty after 15 months. I contacted Kettler and they responded immediately. Within five days of my complaint four new chsirs were delivered. I was very impressed with the way in which they dealt with my problem.”

Helpful Report

Posted 6 years ago

“Furniture is best that i have ever had, much better than wooden which i have bought in the past. I did have an issue with some of the furniture but Kettler were amazing in making a replacement available. Their customer service is second to none. 5 stars are well deserved”

Helpful Report

Posted 6 years ago

Kettler is rated 4.4 based on 2,349 reviews