Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,324 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 14th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Customer Service. One package of the three did not arrive as it was sent to the wrong depot. However when I rang CS they investigated and called me back within 5 minutes. The remaining package was delievered a few day later. Great service!”

Helpful Report

Posted 1 year ago

Thank you so much Rakesh for your five-star rating of Kettler! We are so glad to hear that you had an excellent customer service experience with us. It is very important to us that our customers have nothing but positive experiences with us. We appreciate you as a returning customer and look forward to providing you with more exceptional service in the future.

Posted 1 year ago

“Have used Kettler products for years. Furniture and covers. Great quality.”

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Posted 1 year ago

Thank you so much, Sharon, for your 5-star rating of Kettler! We are so pleased to hear that you have been using our products for years and appreciate your continued loyalty. Thank you for being such a dedicated customer!

Posted 1 year ago

“Excellent products at a reasonable price”

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Posted 1 year ago

Thank you, Anita, for the 5 star rating of Kettler! We are glad to hear that you enjoyed the excellent products at a reasonable price. We appreciate your loyalty and look forward to seeing you again soon!

Posted 1 year ago

“Customer service and aftersales is terrible. We purchased a treadmill that is faulty after just 6 weeks. We have called and emailed Kettler but we either don't get a reply at all or they say a local engineer will be contacting us but we have heard nothing. It has been 10 days now and not once have Kettler called us back despite all the promises. I will not waste over 1k on a Kettler product again.”

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Posted 1 year ago

“Excellent for shading our lounge window. It's great at keeping the temperature low.”

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Posted 1 year ago

Thank you so much, Chris, for the 5 star rating of Kettler! We are delighted to read that the product is excellent for shading your lounge window and it is great at keeping the temperature low. We appreciate your loyalty and are glad you are a continuing customer.

Posted 1 year ago

“Excellent quality product”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler Joanne! We're so pleased to hear that you found our product being of excellent quality - we strive to always provide the best products that we can!

Posted 1 year ago

“I was disappointed with the quality of the welding and the finish for the joints. Not what I’d expect from this company.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give us your feedback, Neil. We genuinely appreciate your concerns and are sorry you were disappointed with the quality of welding and the finish for the joints. It is incredibly important for us to make sure our customers are satisfied with what they are receiving, and we would like to know what we can do to make things better. Your input is invaluable to us, so please let us know what we can do to improve your experience with Kettler. Again, thank you for your honest feedback!

Posted 1 year ago

“Very pleased. Quick delivery. Fits well. Very neat. The rain just rolls off it.”

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Posted 1 year ago

Thank you so much for the 5-star rating of our Kettler product! We're very pleased to hear it meets your expectations and that you had a quick delivery. We appreciate you being a loyal and repeat customer - thank you!

Posted 1 year ago

“Do the job there intended for. You can ask no more!”

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Posted 1 year ago

Thank you Andrew for your kind words and 5 star rating of Kettler! It's customers like you that truly help us reach our goals of providing quality products that do the job they are intended for. We are also grateful that you have been a repeat customer since you can speak for the consistency of our products and customer service.

Posted 1 year ago

“I would like to give the Kettler brand the highest number of stars for their atrocious 3m wind up Parasol which I paid £140 for and has lasted a month and for being so dismissive about my claim from the supplier. The parasol is weak and way too heavy to be of the tilting type and the wafer thin aluminium pole has torn away from the metal pin that runs thru it and the plastic winding mechanism. I am told that because the parasol was placed into a hole in the decking to stop if moving about, that the force of the wind (summer breeze) that it was subjected to caused it to break. The point at which the parasol has broken is half way up the pole and not at the greatest point of leverage which is the lowest point. My opinion is that this item is poorly designed, made from inadequate materials and really not for for purpose. I am very disappointed with both Hillmount Online who sold the product to me and Kettler who have refused to entertain my claim despite all the information and photos I have provided them with.”

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Posted 1 year ago

“Following a slight problem on a number of our new Savita chairs, Kettler were really good in making number of trips to replace the chairs and fix the problem. The Customer Service attitude was excellent, Gary and Abi were very helpful and there absolutely no argument about getting replacements. We now have a very comfortable set of chairs, thank you”

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Posted 1 year ago

Thank you Jonathan for your 5 star rating of Kettler. We genuinely appreciate your repeat business and fantastic feedback! We are very glad to know that you are satisfied with our service.

Posted 1 year ago

“I was very disappointed that the coffee table fire pit could not conceal a gas bottle. No gas bottle was shown on the pictures on the web pages, even though the fire pit was lit. This suggests the pipe and gas bottle had been airbrushed out1”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We apologise for any confusion or disappointment you experienced with our coffee table fire pit. We would like to clarify that all product information, including dimensions, are stated in the product description on the web pages. We take pride in providing detailed and accurate descriptions to ensure our customers are well-informed before making a purchase. Regarding the pictures on our website, we can assure you that we have not airbrushed or manipulated them to misrepresent the product. The images are intended to showcase the design and functionality of the fire pit. We will, however, take your feedback into account and consider making improvements in how we display the product's features visually. Once again, we apologise for any misunderstanding that the images of the product may have caused.

Posted 1 year ago

“Excellent customer service. Bought a garden furniture set through M&S but there was a slight problem with one chair. I was delighterd that they could help me as I had feared I would be told to go back to M&S as I had bought it from them. After some email correspondence I managed to exchange the chair from their base in Redditch (25 mins drive away) but I was also offered the opportunity for them to deliver the chair and take away the other one. No issues at all with replacing the chair, with very friendly and helpful staff. Also, the quality of the garden furniture appears extremely good.”

Helpful Report

Posted 1 year ago

Thank you so much for your positive review, Phil! We are delighted to hear that you had such great experiences with Kettler, both in terms of customer service and the quality of our garden furniture. We appreciate your loyalty and that you continue to use our services. Thank you for sharing your story with us.

Posted 1 year ago

“Have had a Sienna set of table and chairs for more than 20 years, and most of the set is still going strong. Great to be able to get replacement pieces and spare leg ends when required. Fast, efficient ordering”

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Posted 1 year ago

Thank you so much Alison for your generous 5 star rating of Kettler! It is wonderful to hear that you have been a customer of ours for more than 20 years and that the Sienna set of table and chairs is still going strong. We truly appreciate it when our customers keep returning!

Posted 1 year ago

“STAFF VERY PROFESSIONAL, KNOWLEGDABLE AND HELPFUL”

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Posted 1 year ago

Thank you so much for your positive review, Keith! We're very glad to hear that you had a great experience with Kettler. We strive to ensure that our customers have nothing but the best service, and we love that you found our staff to be professional, knowledgeable and helpful. Appreciate your kind words!

Posted 1 year ago

“simple to follow warranty process and excellent customer service in arranging replacement item”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We are thrilled to hear that you have experienced our simple to follow warranty process and excellent customer service in arranging a replacement item. Your feedback means so much to us!

Posted 1 year ago

“I recently contacted Kettler about some concerns with my mesh furniture and was delighted with the response. I contacted them on Sunday evening and by Friday lunchtime, I had received a replacement table and chair! I had been hesitant about claiming under the warranty but the customer service was brilliant from start to finish and I would certainly recommend this company . Thank you Kettler.”

Helpful Report

Posted 1 year ago

Thank you David for your 5 star rating of Kettler! We are so happy to hear that you had a great experience with our customer service resolving your furniture concerns. We take pride in providing high-quality customer service to all of our customers, and we're glad that we could assist you in a timely manner. We appreciate your kind words and for recommending Kettler. Thank you again!

Posted 1 year ago

“Order was incomplete and also had a wrong item However, customer service was very good and a replacement was dispatched straight away. Quality of furniture covers is excellent.”

Helpful Report

Posted 1 year ago

Thank you for your feedback about Kettler. We really appreciate you taking the time to share your thoughts and experiences. It's encouraging to see that you're enjoying our product and service. We are constantly striving to make sure we give our customers a great experience, so we are so glad to hear that it's been a positive one for you! If you ever need any help in the future, please don't hesitate to reach out and let us know! We would be more than happy to assist. Thank you again.

Posted 1 year ago

“Brilliant efficient service, very clear website.”

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Posted 1 year ago

Thank you so much for the 5 star rating and for your kind words regarding our service and website. We greatly appreciate that you are a returning customer and that we have been able to meet your expectations. Thank you so much for your continued patronage!

Posted 1 year ago

“Excellent furniture”

Helpful Report

Posted 1 year ago

Thank you Phillip for your 5 star rating of Kettler! We at Excellent Furniture are delighted to hear that you're happy with your purchase. We are passionate about furnishing people with the highest quality products imaginable and we appreciate your kind words!

Posted 1 year ago

Kettler is rated 4.4 based on 2,324 reviews