Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“Well package speedy delivery good communication fantastic price”

Helpful Report

Posted 1 year ago

Thank you so much, Natalie, for your 5 star rating of Kettler! We are glad you were pleased with our well package speedy delivery, good communication and fantastic price. We truly appreciate your kind words.

Posted 1 year ago

“I recently purchased a Palma daybed which had been a display model at a Garden Centre and was missing some clips and a foot. The Customer Service department, Abi Smith in particular, has been excellent in finding and sending me the parts I need in very quick time. I also ordered, and have received, the cover for the daybed. I am seriously impressed with Kettler.”

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Posted 1 year ago

Thank you so much for your 5 star rating Patricia! We absolutely appreciate your kind words. Your experience with Abi in our Customer Service department and with our Palma Daybed display model shows our commitment to providing top notch service to our customers. We are delighted to have your full satisfaction with our products and company!

Posted 1 year ago

“We love it Looks wonderful in our garden and the quality is 100%”

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Posted 1 year ago

Thanks for your five-star rating of Kettler, Kenneth! We're really glad to hear that you love it and that it looks wonderful in your garden. We're also glad to hear you say that the quality is 100%, as Kettler prides itself on its commitment to quality and customer satisfaction. Thanks again!

Posted 1 year ago

“Very good service . I have a lot or kettle in my garden. So will carry on buying..”

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Posted 1 year ago

Thank you, Paul, for giving Kettler a 5-star rating! We really appreciate your excellent feedback and your loyalty to the brand. We're delighted to hear that you've had a great experience so far and that you plan to keep buying our products. Thank you again for your support!

Posted 1 year ago

“Good product . Did what I needed.”

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Posted 1 year ago

Thank you so much for your 5 star rating, Mark! We are delighted to hear that our product did what you needed. We appreciate your feedback!

Posted 1 year ago

“Good service and excellent product”

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Posted 1 year ago

Thank you for the 5 star rating of Kettler! We really appreciate your support and we are so glad that you had a great experience with us - good service and excellent product. We hope to continue providing great service and products for you in the future.

Posted 1 year ago

“We bought the Cora dining table (280cm) and bench. We'll likely buy some chairs in the future. The first thing you notice is the excellent material quality. It's a very heavy table and the looks and feels very durable. The wood is a lovely natural look, but very neat and consistent. Then, while assembling the table, it's clear that the designers thought carefully about how it should be built: it's very easy to assemble. We haven't had much use out of it yet, but it's comfortable and demonstrates elegant, high quality elegance. One quick thing to note: I think it's worth buying the protective coatings and treating the table in accordance to kettler's guidelines.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler, Pete! We are glad that you've appreciated the excellent material quality and how the designers of our Cora dining table paid attention to the details in order to make its assembly easier. It is also comforting to know that you find the table comfortable and elegant despite only having limited usage of it so far. We would also like to remind you that it is best to buy kettler's protective coatings and to treat the furniture according to their guidelines. Thank you again!

Posted 1 year ago

“Excellent service, fast delivery”

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Posted 1 year ago

Thank you Jayne for your five-star rating! We are delighted to hear that you enjoyed excellent service and a fast delivery. We really appreciate your kind words.

Posted 1 year ago

“Excellent customer service. I broke a locking nut on my parasol and requested a replacement. An incorrect one was sent ( my fault) but was quickly replaced by the correct one when I advised. I was particularly pleased that I was able to return the unused part. All free of charge. I also purchased new clips to hold my corner seating together. They arrived promptly.”

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Posted 1 year ago

Thank you so much for your glowing 5-star review! We are delighted to read of your wonderful experiences with our customer service team and the prompt arrival of your new clips. We strive to provide quality, reliable customer service and we're so glad that we are meeting and exceeding your expectations. Thank you for your loyal patronage!

Posted 1 year ago

“Horrifically complicated assembly that I wasn’t prepared for. The assembly team Kettler now recommends charges another £150 to assemble. I paid £200 in the end because they couldn’t assemble it and the folding mechanism now doesn’t work. Absolutely appalled Kettler should do their own assembly and there should be some warning of this”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with the assembly of your Kettler product that you weren't prepared for. We apologise for the extra cost for the assembly and the lack of warning. We value the feedback you have provided and take it very seriously. How can we make things better for you?

Posted 1 year ago

“High quality in all products that we have purchased.”

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Posted 1 year ago

Thank you for the wonderful 5 star rating of Kettler, Susan! We are delighted to hear that you are pleased with the high quality of all the products you have purchased from us. We appreciate your continued loyalty!

Posted 1 year ago

“Good company to do business with. I recently purchased a wooden table and chairs, not directly from them, which had a few screws missing. They were really helpful and sent these straight out to me. I then placed and order directly on their website for wood preserver etc., delivered within a couple of days. Wouldn’t hesitate in using this company again.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler. I'm glad you had a great experience with us. I'm especially pleased to hear that we were able to send the missing screws to you straight away. We understand how inconvenient it can be when items are missing, and we're always delighted to make sure our customers have the best experience possible. Thank you for your kind words and we're glad you chose Kettler!

Posted 1 year ago

“Exemplary service, I did have a problem and it was resolved efficiently.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We are so pleased to hear that you had an exemplary service experience- even with a problem that was quickly and efficiently resolved. We strive to provide our customers with the best experience and we are so glad to hear that you had a great one. Thank you!

Posted 1 year ago

“I purchased the Kettler Table 5 outdoor table tennis table and I can honestly say I will never buy Kettler again. I love Kettler as a brand due to their excellent build quality etc. Not any more. The item arrived on time, great, but jesus H Christ it took 7 hours, 2 adults to put together. I DO NOT EXPECT 1000 PIECES TO BE PUT TOGETHER AT THIS PRICE POINT IE ONE OFF THE TOP OF THE RANGE. ABSOLUTELY RIDICULOUS. POOR QUALITY PARTS, CHEAP PLASTIC, INSTRUCTIONS NOT FOR ACTUAL TABLE, CAN'T GET TABLE LEVEL AS CHEAP PLASTIC PARTS CRACKED DURING CONSTRUCTION. AN ABSOLUTE DISGRACE KETTLER YOU SHOULD BE EMBARRASSED OF YOURSELVES! IF I COULD BE BOTHERED TO TAKE IT APART I WOULD DRIVE TO THE NEAREST OUTLET AND DEMAND A REFUND!!!!! Never buying Kettler again.......”

Helpful Report

Posted 1 year ago

Thank you so much, Jez, for taking time out of your day to let us know about your experience with the Kettler Table 5 Outdoor Table Tennis Table. We truly appreciate your feedback and are sorry for any trouble put you through during assembly. We understand your frustration and would like to make things right. Is there anything we can do to make amends?

Posted 1 year ago

“Excellent quality as expected”

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Posted 1 year ago

Thank you so much for your 5 star review of Kettler! We're delighted that you were pleased with the product's excellent quality as expected. We really appreciate your kind words.

Posted 1 year ago

“Amazing customer service. Quality of goods are excellent”

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Posted 1 year ago

Thank you for your 5 star rating of Kettler! We are extremely grateful that you had an amazing customer service experience and that you found the quality of goods to be excellent. We appreciate your positive feedback!

Posted 1 year ago

“Normally it would be higher but the item orderered does not seem to have done the job!”

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Posted 1 year ago

Thank you, Sean, for your feedback on Kettler! We appreciate you taking the time to let us know about your experience. We apologise that the item ordered did not seem to have done the job as expected. Could you clarify what was wrong with it, so we can do better in the future?

Posted 1 year ago

“Good quality”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We are glad you were pleased with the good quality that Kettler offers. We appreciate your review and kind words!

Posted 1 year ago

“Fantastic service. Sourced a cover for our discontinued sofa, very helpful.”

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Posted 1 year ago

Thank you so much for your fantastic 5 star rating, Sally! I'm so glad to hear that you were able to find a cover for the discontinued sofa with our help. We really appreciate your kind words and delighted that you were happy with the service provided!

Posted 1 year ago

“Kettler are one of the few companies left that actually put the customer first. Their service and products are second to none”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler, Michael. We are so proud that you believe that we are one of the few companies left that puts the customer first and that our products and service are unparalleled. We are thankful to have had you as a returning customer!

Posted 1 year ago

Kettler is rated 4.4 based on 2,371 reviews