Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We recently purchased a Rosemoor garden bench from Kettler via John Lewis. There was an issue with some of the screws supplied which didn’t fit properly; within 3 days of an email Kettler sent us replacements. The bench is really smart and their service was splendidly efficient.”

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Posted 4 years ago

“Site easy to use and order from.”

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Posted 4 years ago

“Avoid this company was promised delivery today by claire on the 3 /6/2020 going to ask from money back promises promise”

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Posted 4 years ago

“The worst product/brand I've ever used. We have a Rico M elliptical machine and it is the single loudest thing in the whole house. It creaks, squeaks, screams in agony whenever you use it and generally feels like it's going to break at any moment. It is also impossible to fix. Generally you can access pivot points in a Elliptical machine so you can lubricate them. But Kettler makes most of them inaccessible, probably in the hopes you'll give up fixing it and buy a new one. Even after attempting to disassemble, lubricate, re-tighten and reassemble; it continues to be the loudest thing known to existence. It's so loud that it even drowns out music coming from my headphones. These are definitely very poor quality products, and I have to assume all Kettler products are amongst the same lines.”

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Posted 4 years ago

“Good range of products. Easy web site to navigate and buy from”

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Posted 4 years ago

“Excellent after sales support. Very fair in their assessment and quickly addressed the issues. Highly recommended.”

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Posted 4 years ago

“The parasol bung I ordered has not been delivered, due, I have been told by Claire in your office, days after I ordered, to you being out of stock. One has been ordered, I have been told. I am therefore not qualified to make any comment about the bung.”

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Posted 4 years ago

“Good quality”

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Posted 4 years ago

“Item has not arrived.”

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Posted 4 years ago

“This product is awful cannot feel the heat from 10 inches away. Sadly got rid of the box so cannot return. Do not buy!!!”

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Posted 4 years ago

“gd service and product”

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Posted 4 years ago

“Arrived very quickly and with free postage. Fantastic!”

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Posted 4 years ago

“Bought Henley mesh garden furniture 2016 which developed some rusting on the chairs(2018) - under guarantee these were replaced promptly - 2020 and we have the same problem (we do live within 250 metres of North Sea) - contacted Kettler (email) and same day received acknowledgement, several days later we are now awaiting replacement chairs, our choice as we were offered alternative design. Love our garden furniture in spite of problem - after sales team have been excellent and delivered 5*service for a 5* product - no hesitation in recommending company,product or service.”

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Posted 4 years ago

“Panasol - Love the idea of this and bought it last year. It works great but after the Summer it had rusted slightly and was leaving rust marks on the canopy, so was really disappointing. This year we have paid to have it recoated and painted so shouldn’t rust and will last for years.”

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Posted 4 years ago

“Just purchased the Charlbury Round set of table and 6 chairs,some scratch marks on the coating of the metal frames, hope it does not rust? chairs very comfy well built, also purchased the protective cover for the set. The metal stand that goes in the middle of the table is poor, slight bit of wind and it falls over, the stand would scratch the glass table top, trying to get it to stay standing up whilst putting the cover on is a pain, the picture of the cover shows that it has 4 pull toggle cords to pull the cover tight , but there is only 1 it is impossible to to tighten quality seems ok only time will tell would only give the cover 4 out of ten.”

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Posted 4 years ago

“Medium storage box Instructions hopeless as don't tell vital get ends in certain way or lid struts wont fit Diagrams don't match components as delivered A definite don't buy”

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Posted 4 years ago

“Very good quick delivery”

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Posted 4 years ago

“Prompt delivery considering the current situation with covid very happy thank you”

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Posted 4 years ago

“Our 3 year old Palma resin table melted yesterday (06/05/20) under a wine glass that was left on it for 10 minutes in the late afternoon sunshine. When I then checked, there were other similar but less unsightly examples of the same thing elsewhere on the table. There is nothing in the care advice to warn you about this. Also, the night covers we bought when we purchased the set began to disintegrate after 2 years use. I contacted Kettler twice about this and they did not respond in spite of their promise to respond in 3 weeks. Poor quality materials and poor customer service.”

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Posted 4 years ago

“Easy to order Fast dispatch Correct spare parts”

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Posted 4 years ago

Kettler is rated 4.4 based on 2,371 reviews