Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

Write Your review

Tell us how Kettler made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Kettler and the replacement hinges were a great fit would definitely buy other products from Kettler knowing that you can get the proper spares if they are ever required.”

Helpful Report

Posted 4 years ago

“Arrived quickly and was exactly what we needed”

Helpful Report

Posted 4 years ago

“pathetic - cannot fund the 1000's of spares the site suggests???”

Helpful Report

Posted 4 years ago

“Prompt & efficient”

Helpful Report

Posted 4 years ago

“After getting my Roma table and chairs out of the shed after the winter I noticed the nut and some of the spacers were missing from a chair leg. I wrote to Kettler as I could not find on their spares page. 3 days later a couple came in the post. Absolutely delighted what great customer service. Thanks very much Dean Byford and team”

Helpful Report

Posted 4 years ago

“Quick delivery of the parys”

Helpful Report

Posted 4 years ago

“Fuse went in machine new transformer sorted that out”

Helpful Report

Posted 4 years ago

“Replaced our table, no fuss.”

Helpful Report

Posted 4 years ago

“we had problems with our garden furniture, which was turning rusty after less than 3 years. Kettler promptly replaced all the furniture, without quibble, and took away the old furniture.”

Helpful Report

Posted 4 years ago

“Very efficient”

Helpful Report

Posted 4 years ago

“Very efficient response to my claim under warranty to replace chairs which had signs of rust. Nice to see real service does still exist.”

Helpful Report

Posted 4 years ago

“For a number of year Kettler has always been the manufacturer we choose when buying new garden furniture because of their build quality, and style and this is this first time I have ever encounter a quality issue. The claim process was simple and within 24 hours of completing the online claim form I was advised that the products would be exchanged and I was called by a member of the Kettler customer services team who scheduled the delivery of my new product and collection of the faulty ones. A five star service from a five star company, well done Kettler.”

Helpful Report

Posted 4 years ago

“Honoured the 5 year guarantee, keeping me informed of the availability of the replacements and arranging delivery to suit my availability. Excellent staff and service.”

Helpful Report

Posted 4 years ago

“Kettler dealt with the matter very professionally. No problems at all.”

Helpful Report

Posted 4 years ago

“Furniture looked so good we had to spend time tidying the garden to do it justice. Unfortunately, on one of the tables, several small areas of rust appeared after only 7 months, but it was changed very quickly by Kettler with minimal hassle. We're looking forward to using it again in the spring, when it will hopefully stop raining!”

Helpful Report

Posted 4 years ago

“Great customer service”

Helpful Report

Posted 4 years ago

“Very efficient service”

Helpful Report

Posted 4 years ago

“My Kettler table had a small fault in the paintwork causing rust to develop. The Kettler team were outstanding in dealing with this. I thought perhaps some touch up paint would sort it but Kettler insisted on replacement and arranged everything. I am really impressed with this level of service, a good indicator of how they value not only their products but also their customers. Well done Kettler. I will certainly buy from them again.”

Helpful Report

Posted 4 years ago

“Following speaking to Scotsdales Cambridge last year the issue of the sofa was resolved and delivered recently when new stock arrived. The staff at Kettler were helpful and brilliant. The quality of the product is very good and surpasses the competition.”

Helpful Report

Posted 4 years ago

“Replacement took months to come and when it arrived it was damaged. I've sent emails and spoken via phone about it and have had nothing back to acknowledge the problem.”

Helpful Report

Posted 4 years ago

Kettler is rated 4.4 based on 2,341 reviews