Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,324 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 14th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“High quality in all products that we have purchased.”

Helpful Report

Posted 1 year ago

Thank you for the wonderful 5 star rating of Kettler, Susan! We are delighted to hear that you are pleased with the high quality of all the products you have purchased from us. We appreciate your continued loyalty!

Posted 1 year ago

“Good company to do business with. I recently purchased a wooden table and chairs, not directly from them, which had a few screws missing. They were really helpful and sent these straight out to me. I then placed and order directly on their website for wood preserver etc., delivered within a couple of days. Wouldn’t hesitate in using this company again.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler. I'm glad you had a great experience with us. I'm especially pleased to hear that we were able to send the missing screws to you straight away. We understand how inconvenient it can be when items are missing, and we're always delighted to make sure our customers have the best experience possible. Thank you for your kind words and we're glad you chose Kettler!

Posted 1 year ago

“Exemplary service, I did have a problem and it was resolved efficiently.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We are so pleased to hear that you had an exemplary service experience- even with a problem that was quickly and efficiently resolved. We strive to provide our customers with the best experience and we are so glad to hear that you had a great one. Thank you!

Posted 1 year ago

“I purchased the Kettler Table 5 outdoor table tennis table and I can honestly say I will never buy Kettler again. I love Kettler as a brand due to their excellent build quality etc. Not any more. The item arrived on time, great, but jesus H Christ it took 7 hours, 2 adults to put together. I DO NOT EXPECT 1000 PIECES TO BE PUT TOGETHER AT THIS PRICE POINT IE ONE OFF THE TOP OF THE RANGE. ABSOLUTELY RIDICULOUS. POOR QUALITY PARTS, CHEAP PLASTIC, INSTRUCTIONS NOT FOR ACTUAL TABLE, CAN'T GET TABLE LEVEL AS CHEAP PLASTIC PARTS CRACKED DURING CONSTRUCTION. AN ABSOLUTE DISGRACE KETTLER YOU SHOULD BE EMBARRASSED OF YOURSELVES! IF I COULD BE BOTHERED TO TAKE IT APART I WOULD DRIVE TO THE NEAREST OUTLET AND DEMAND A REFUND!!!!! Never buying Kettler again.......”

Helpful Report

Posted 1 year ago

Thank you so much, Jez, for taking time out of your day to let us know about your experience with the Kettler Table 5 Outdoor Table Tennis Table. We truly appreciate your feedback and are sorry for any trouble put you through during assembly. We understand your frustration and would like to make things right. Is there anything we can do to make amends?

Posted 1 year ago

“Excellent quality as expected”

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Posted 1 year ago

Thank you so much for your 5 star review of Kettler! We're delighted that you were pleased with the product's excellent quality as expected. We really appreciate your kind words.

Posted 1 year ago

“Amazing customer service. Quality of goods are excellent”

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Posted 1 year ago

Thank you for your 5 star rating of Kettler! We are extremely grateful that you had an amazing customer service experience and that you found the quality of goods to be excellent. We appreciate your positive feedback!

Posted 1 year ago

“Normally it would be higher but the item orderered does not seem to have done the job!”

Helpful Report

Posted 1 year ago

Thank you, Sean, for your feedback on Kettler! We appreciate you taking the time to let us know about your experience. We apologise that the item ordered did not seem to have done the job as expected. Could you clarify what was wrong with it, so we can do better in the future?

Posted 1 year ago

“Good quality”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler! We are glad you were pleased with the good quality that Kettler offers. We appreciate your review and kind words!

Posted 1 year ago

“Fantastic service. Sourced a cover for our discontinued sofa, very helpful.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5 star rating, Sally! I'm so glad to hear that you were able to find a cover for the discontinued sofa with our help. We really appreciate your kind words and delighted that you were happy with the service provided!

Posted 1 year ago

“Kettler are one of the few companies left that actually put the customer first. Their service and products are second to none”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler, Michael. We are so proud that you believe that we are one of the few companies left that puts the customer first and that our products and service are unparalleled. We are thankful to have had you as a returning customer!

Posted 1 year ago

“Good quality products which is nice to see in this day and age!”

Helpful Report

Posted 1 year ago

Thank you, Lisa! We appreciate you taking the time to give us a 4 star rating for Kettler. It's great to hear that you appreciate the quality of our products in this day and age! We're also glad that you were pleased with our customer service and that you are an ongoing customer.

Posted 1 year ago

“Delivery fine. Table very good for the price.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler, Colleen! We're glad to hear the delivery was fine and you felt the table was good for the price - we really appreciate your feedback!

Posted 1 year ago

“Prompt delivery and good quality product (table tennis table).”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating of Kettler, Lisa! We are delighted that you are pleased with our prompt delivery and good quality product. We truly appreciate your loyalty as a returning customer.

Posted 1 year ago

“Excellent well made table, the folding mechanism works with ease, and despite some reviews it was easy to build having watched the utube video first then again pausing at each stage. Well worth the money!”

Helpful Report

Posted 1 year ago

Thank you Stuart for your 5 star review of Kettler! We are so pleased that you received an excellent, well-made table that works with ease. We appreciate your taking the time to watch the YouTube video before building it and are grateful for your repeated purchase. Thank you for choosing Kettler!

Posted 1 year ago

“We have a mesh 160 x 90 table in iron grey that was purchased in August 2021 at Dawson Department Stores (who incidentally, have terrible customer service). There are multiple rust spots appearing in the mesh. We also have a 70 cm round mesh table in white bought in May 2000 that has begun to rust. Hugely disappointed in these products and do not recommend them. They are sturdy tables and attractive but the paint quality is very poor. This compares to Emu chairs (Italian made) that are now 25 years old with no rust whatsoever. Emu are about 20% more expensive but much better quality.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your valuable feedback on your recent purchase of Kettler table sets this August and May. We are very sorry to learn that both your 160x90 iron grey mesh table and your 70 cm round mesh table in white have started to rust already. It seems that the paint quality of the tables is not quite up to the mark and that you are hugely disappointed about it. We would love to understand more about your experience and kindly ask how we could make things better as you are still under your manufacturers warranty. We would really appreciate it if you could share more information with us by contacting our team at sales@kettler.co.uk as we would love to help here. Thank you for your time and we hope to hear from you soon.

Posted 1 year ago

“We now have 2 recliner chairs with footstools, sofa set with disappearing chairs and covers for each item first class products excellent delivery and prompt and efficient service”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Kettler, Michael! We are pleased to hear that our product quality, delivery, and customer service have been outstanding to you. We're also glad to let you know that we now have 2 recliner chairs with footstools, sofa set with disappearing chairs and covers for each item, making sure you have the best products available.

Posted 1 year ago

“Great company to deal with whether it's a purchase or a query.”

Helpful Report

Posted 1 year ago

Thank you, John, for your five-star rating of Kettler! We're glad you think we’re a great company to deal with when it comes to purchase or query. We appreciate your support as a returning customer!

Posted 1 year ago

“I found that your staff are very helpful, and very informative.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to review Kettler and giving us a 5 star rating! We're glad to hear that you found our staff to be helpful and informative. We strive to provide a quality service and it's wonderful to hear that we've succeeded in delivering it to you.

Posted 1 year ago

“Trouble-free process in ordering the products involved, which arrived on the day promised.”

Helpful Report

Posted 1 year ago

Thank you so much, David, for leaving us a 5 star rating of Kettler! We really appreciate it and are delighted to hear that the whole ordering process was trouble-free and arrived on the day promised. Thank you for being a loyal customer!

Posted 1 year ago

“I love the furniture but the covers perish very quickly and only last a few years before they need to be replaced. This is my third lot but the furniture it’s self looks as good as new. I wouldn’t mind but the covers are super expensive!”

Helpful Report

Posted 1 year ago

Hi Julie! Thank you so much for your feedback about Kettler. We're really glad that you're enjoying our product and we are sorry to learn of the issue with your covers! They hold a 12 month warranty so please contact us if your covers are failing around this time, so we can look into this for you. We believe in genuine customer service and place great value on customer satisfaction. If you ever need help, please don't hesitate to reach out to us. We'd be more than happy to assist you!

Posted 1 year ago

Kettler is rated 4.4 based on 2,324 reviews