Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and prompt service”

Helpful Report

Posted 1 year ago

Thank you, Susan, for your excellent 5 star rating of Kettler! We are so thrilled to hear that you had an excellent and prompt service experience with us. We look forward to serving you again soon.

Posted 1 year ago

“Very good service”

Helpful Report

Posted 1 year ago

Thank you, Christopher, for your 5-star rating of Kettler! We are so pleased to hear that you had a great experience with us. Your very positive review is very much appreciated. We strive to provide very good service, and we are glad that you were satisfied with it. Thank you again for your support!

Posted 1 year ago

“Very quick delivery, item as described”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Kettler, Mark! We're glad to hear that the delivery was very quick and that the item was as described. We appreciate your kind words and have enjoyed having you as a customer.

Posted 1 year ago

“Speedy delivery the covers are excellent quality and fit perfectly”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating! We are so happy to hear that the Speedy delivery, covers, and fit were to your satisfaction! We take great pride in providing excellent quality products and excellent customer service. Thank you again for your wonderful review!

Posted 1 year ago

“Good value item with quick delivery and regular updates on the parcel progress”

Helpful Report

Posted 1 year ago

Thank you, Colin, for your 5-star rating of Kettler! We are glad to hear that you found our product to be a good value item with its quick delivery and regular updates on the parcel progress. We appreciate your kind words about our services.

Posted 1 year ago

“Excellent touch up paint.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Kettler! We are delighted to hear that our touch up paint has been excellent. We value your feedback and look forward to exceeding your expectations on future projects.

Posted 1 year ago

“Great company to deal with the products are second to none and the backup is first class. It's by no means the cheapest furniture but then again you get what you pay for :))”

Helpful Report

Posted 1 year ago

Thank you for your generous 5 star rating of Kettler, David! We really appreciate you taking the time to rate us so highly. We strive to provide top quality furniture that is backed up with first class service and support. We understand that our products may not always be the cheapest, but we always work hard to ensure that you get what you pay for. Thank you again for your review :)

Posted 1 year ago

“Very good products, but unjustifiably expensive.”

Helpful Report

Posted 1 year ago

Thank you Colin for your 4 star rating of Kettler – we really appreciate your feedback. We agree that our products are of very good quality, however we understand that they can be seen as expensive.

Posted 1 year ago

“I needed some new footcaps for some chairs we bought a while ago. I wasn't sure I would be able to get them, but there they were on the website and at a very reasonable price! They arrived in just a few days and now the chairs look like new again. This is excellent follow-up customer service.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating of Kettler! I'm so glad that you were able to find the replacement footcaps you needed at a reasonable price, and that they arrived so quickly. It's wonderful that the chairs look like new again! We appreciate your positive feedback and continued loyalty to Kettler.

Posted 1 year ago

“Well package speedy delivery good communication fantastic price”

Helpful Report

Posted 1 year ago

Thank you so much, Natalie, for your 5 star rating of Kettler! We are glad you were pleased with our well package speedy delivery, good communication and fantastic price. We truly appreciate your kind words.

Posted 1 year ago

“I recently purchased a Palma daybed which had been a display model at a Garden Centre and was missing some clips and a foot. The Customer Service department, Abi Smith in particular, has been excellent in finding and sending me the parts I need in very quick time. I also ordered, and have received, the cover for the daybed. I am seriously impressed with Kettler.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating Patricia! We absolutely appreciate your kind words. Your experience with Abi in our Customer Service department and with our Palma Daybed display model shows our commitment to providing top notch service to our customers. We are delighted to have your full satisfaction with our products and company!

Posted 1 year ago

“We love it Looks wonderful in our garden and the quality is 100%”

Helpful Report

Posted 1 year ago

Thanks for your five-star rating of Kettler, Kenneth! We're really glad to hear that you love it and that it looks wonderful in your garden. We're also glad to hear you say that the quality is 100%, as Kettler prides itself on its commitment to quality and customer satisfaction. Thanks again!

Posted 1 year ago

“Very good service . I have a lot or kettle in my garden. So will carry on buying..”

Helpful Report

Posted 1 year ago

Thank you, Paul, for giving Kettler a 5-star rating! We really appreciate your excellent feedback and your loyalty to the brand. We're delighted to hear that you've had a great experience so far and that you plan to keep buying our products. Thank you again for your support!

Posted 1 year ago

“Good product . Did what I needed.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Mark! We are delighted to hear that our product did what you needed. We appreciate your feedback!

Posted 1 year ago

“Good service and excellent product”

Helpful Report

Posted 1 year ago

Thank you for the 5 star rating of Kettler! We really appreciate your support and we are so glad that you had a great experience with us - good service and excellent product. We hope to continue providing great service and products for you in the future.

Posted 1 year ago

“We bought the Cora dining table (280cm) and bench. We'll likely buy some chairs in the future. The first thing you notice is the excellent material quality. It's a very heavy table and the looks and feels very durable. The wood is a lovely natural look, but very neat and consistent. Then, while assembling the table, it's clear that the designers thought carefully about how it should be built: it's very easy to assemble. We haven't had much use out of it yet, but it's comfortable and demonstrates elegant, high quality elegance. One quick thing to note: I think it's worth buying the protective coatings and treating the table in accordance to kettler's guidelines.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler, Pete! We are glad that you've appreciated the excellent material quality and how the designers of our Cora dining table paid attention to the details in order to make its assembly easier. It is also comforting to know that you find the table comfortable and elegant despite only having limited usage of it so far. We would also like to remind you that it is best to buy kettler's protective coatings and to treat the furniture according to their guidelines. Thank you again!

Posted 1 year ago

“Excellent service, fast delivery”

Helpful Report

Posted 1 year ago

Thank you Jayne for your five-star rating! We are delighted to hear that you enjoyed excellent service and a fast delivery. We really appreciate your kind words.

Posted 1 year ago

“Excellent customer service. I broke a locking nut on my parasol and requested a replacement. An incorrect one was sent ( my fault) but was quickly replaced by the correct one when I advised. I was particularly pleased that I was able to return the unused part. All free of charge. I also purchased new clips to hold my corner seating together. They arrived promptly.”

Helpful Report

Posted 1 year ago

Thank you so much for your glowing 5-star review! We are delighted to read of your wonderful experiences with our customer service team and the prompt arrival of your new clips. We strive to provide quality, reliable customer service and we're so glad that we are meeting and exceeding your expectations. Thank you for your loyal patronage!

Posted 1 year ago

“Horrifically complicated assembly that I wasn’t prepared for. The assembly team Kettler now recommends charges another £150 to assemble. I paid £200 in the end because they couldn’t assemble it and the folding mechanism now doesn’t work. Absolutely appalled Kettler should do their own assembly and there should be some warning of this”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with the assembly of your Kettler product that you weren't prepared for. We apologise for the extra cost for the assembly and the lack of warning. We value the feedback you have provided and take it very seriously. How can we make things better for you?

Posted 1 year ago

“High quality in all products that we have purchased.”

Helpful Report

Posted 1 year ago

Thank you for the wonderful 5 star rating of Kettler, Susan! We are delighted to hear that you are pleased with the high quality of all the products you have purchased from us. We appreciate your continued loyalty!

Posted 1 year ago

Kettler is rated 4.4 based on 2,341 reviews