Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The finished product is excellent when erected however the template provided is completely useless in that it bears absolutely no relation to the measurements of the brackets and the distance they should be apart. Fortunately the seller, Groves of Bridport told me to ignore the template and measure the distances for myself. Please sort it out. Bob Taylor”

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Posted 4 years ago

“Perfect fit great service from them a little pricey but I'm not disappointed in the product at all”

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Posted 4 years ago

“We purchased this 8 seater set 2 years ago and sadly it's not as durable as we'd hoped for a premium product. The table has discoloured with various 'stains' where inevitably food and drinks get spilled (despite being cleaned up at the time). We started with a beautiful modern sleek garden furniture set and now have a mottled and water marked table.”

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Posted 4 years ago

“Did what it should, good fit But impossible to get back in the bag!”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“This is a customer service review. We purchased 6 beautiful Kettler gardens chairs plus table, parasol etc from our local garden centre 4 years ago. A fault appeared on the furniture. We were given to understand by the garden centre that there had been a one off fault in a particular production batch (I have no idea if this is correct or not). However, we were unable to locate our receipt and the garden centre refused to assist. We left it for a while thinking that this was our issue for having lost the receipt. However I thought I’d contact Kettler a few weeks ago to see if they would be prepared to do anything. They have been absolutely incredible! Yesterday they collected the faulty goods and today replacements arrived. Never have I had such amazing customer service. Things do sometimes go wrong...it’s how you fix them that’s important. I cannot recommend Kettle highly enough. Particular thanks go to Dean in customer services. Simply outstanding! I look forward to many happy years enjoying my new furniture.”

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Posted 4 years ago

“Brilliant product great service”

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Posted 4 years ago

“The level of customer service that we got for a minor issue on our garden table was fantastic. We are really pleased with our furniture set that we have had for two years and would highly recommend them to anyone.”

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Posted 4 years ago

“After a few issues we have got things sorted”

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Posted 4 years ago

“We recently purchased a Rosemoor garden bench from Kettler via John Lewis. There was an issue with some of the screws supplied which didn’t fit properly; within 3 days of an email Kettler sent us replacements. The bench is really smart and their service was splendidly efficient.”

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Posted 4 years ago

“Site easy to use and order from.”

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Posted 4 years ago

“Avoid this company was promised delivery today by claire on the 3 /6/2020 going to ask from money back promises promise”

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Posted 4 years ago

“The worst product/brand I've ever used. We have a Rico M elliptical machine and it is the single loudest thing in the whole house. It creaks, squeaks, screams in agony whenever you use it and generally feels like it's going to break at any moment. It is also impossible to fix. Generally you can access pivot points in a Elliptical machine so you can lubricate them. But Kettler makes most of them inaccessible, probably in the hopes you'll give up fixing it and buy a new one. Even after attempting to disassemble, lubricate, re-tighten and reassemble; it continues to be the loudest thing known to existence. It's so loud that it even drowns out music coming from my headphones. These are definitely very poor quality products, and I have to assume all Kettler products are amongst the same lines.”

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Posted 4 years ago

“Good range of products. Easy web site to navigate and buy from”

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Posted 4 years ago

“Excellent after sales support. Very fair in their assessment and quickly addressed the issues. Highly recommended.”

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Posted 4 years ago

“The parasol bung I ordered has not been delivered, due, I have been told by Claire in your office, days after I ordered, to you being out of stock. One has been ordered, I have been told. I am therefore not qualified to make any comment about the bung.”

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Posted 4 years ago

“Good quality”

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Posted 4 years ago

“Item has not arrived.”

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Posted 4 years ago

“This product is awful cannot feel the heat from 10 inches away. Sadly got rid of the box so cannot return. Do not buy!!!”

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Posted 4 years ago

“gd service and product”

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Posted 4 years ago

Kettler is rated 4.4 based on 2,341 reviews