Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,349 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought some Elba garden furniture in the spring. Tried to get a weatherproof cover for the winter. All stockists out of stock in May. Kettler site said restock coming in September. Now it won't be till 2021. I'd have thought you could sell loads of these in autumn/winter when they're most needed. Obviously not.”

Helpful Report

Posted 4 years ago

“No problems”

Helpful Report

Posted 4 years ago

“Full marks to customer service. I had a Kettler garden bench that developed a fault whilst still under guarantee. The bench was collected & a brand new one delivered without any fuss or quibbling. I am very pleased with the replacement & would have no hesitation in buying from Kettler again.”

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Posted 4 years ago

“Excellent value / strong”

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Posted 4 years ago

“I have a brand new Kettler garden furniture set and wanted to stain guard the chair cushions. I looked at Scotchguard initially but then discovered that Kettler did a complete kit of guard and cleaner for a little more than 2 cans of Scotchguard so went for it. I have given the cushions a double spray and So far it all looks good.”

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Posted 4 years ago

“Quality and fit perfect”

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Posted 4 years ago

“Great bin for hot bbq coals. My husband is very pleased with it.”

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Posted 4 years ago

“Disappointed that we good not find our receipt of purchase.i understand the rules but it would have been nice under these circumstances for my chair to have been replaced”

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Posted 4 years ago

“Your company is an absolutely disgrace for selling tiny little bottles of touch up paint for £8.00. The bottle of touch up paint that came with the furniture when I originally purchased it was twice as big as the bottle you have just sent me. I had a little bad luck with one of the chairs during the winter that put a number of chips into the paint work. Unfortunately one bottle I have received isn't going to do much. But charging customers £8 is a damn disgrace. Shame on you. A.Smith”

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Posted 4 years ago

“Great cover for my two seater”

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Posted 4 years ago

“Very Helpful.”

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Posted 4 years ago

“Excellent quality, does the job.”

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Posted 4 years ago

“I have been trying to get some parts for my Royal Garden furniture since the 22nd March 2020. There telephone message says (as it has done throughout - again today - 20 July 20): "They have Covid-19 challenges, email Sales or Trade and someone will get back to you." One person has got back to me by email on a couple of occasions promising to sort the order and problem out. This has not happened and 4 months later I still do not have a satisfactory response from them, despite repeated (many) attempts to call and follow up with email) as they say on the main telephone number.”

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Posted 4 years ago

“Excellent service & a trusted product of great quality”

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Posted 4 years ago

“Having bought through John Lewis the set then went out of stock and took 6 weeks to arrive. When it was unpacked it was damaged with a bent leg and cracked paint despite the box being un damaged. We have been waiting for a replacement but it is now out of stock. I have asked JL today for a refund as the frames of at least two separate parts of the set are going rusty after 2 weeks outside, despite Kettler claiming the set to be made of robust steel if it’s not painted and made properly this is the result. I am very disappointed and won’t buy or recommend them again”

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Posted 4 years ago

“Have a problem with my order. Have contacted via email and am getting no response. Not good enough.”

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Posted 4 years ago

“I need to raise a warranty claim, but warranty system is failing to operate. I have contact Kettler but I've had no response and the system is still not working”

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Posted 4 years ago

“Bought 2.5m wall mounted parasol but was unable to align supplied template with the fittings. Contacted Kettler directly by email as instructed and was contacted nearly a week later to be informed that the template was incorrect and that a new template would be sent "straightaway". Another week has passed and no sign of the template... Disappointing - perhaps they shouldn't outsource the manufacture and quality control of their products to China. I now have to make good the incorrect holes drilled in my rendered wall too”

Helpful Report

Posted 4 years ago

“Arrived on time but they still haven’t responded to a faulty product query on a separate item”

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Posted 4 years ago

“Very rare these days to find a company that produces quality distinctive garden furniture backed up by top quality superb customer service.”

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Posted 4 years ago

Kettler is rated 4.4 based on 2,349 reviews