Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,324 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 14th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery and the paint did the job . You can barely see where it’s been used. Remember to use a primer first , it will help to key the paint to the surface.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Kettler! We're so glad to hear you had a great experience with our speedy delivery and the paint doing the job. We always recommend using a primer first, and we are delighted that you have found this helpful. We value your loyalty and appreciate that you are a repeat customer.

Posted 1 year ago

“Excellent product and very quick delivery”

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Posted 1 year ago

Thank you for your 5 star rating of Kettler! We are glad to hear that you have had such an excellent experience with our product and were impressed by our quick delivery. We are also delighted that you have been a repeat customer and continue to trust Kettler. Once again, we thank you for your kind words and 5 star rating.

Posted 1 year ago

“Excellent service from purchase to delivery. Great communication throughout”

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Posted 1 year ago

Thank you so much for your excellent 5 star rating of Kettler! We appreciate that you've been a returning customer and your experience from purchase to delivery was excellent along with great communication throughout. We could not be more pleased!

Posted 1 year ago

“We have now erected our Henley patio table and have two comments: 1. The bolt holes in the legs and the threaded studs under the table top were overpainted and we had to clean them up running an M6 tap and die down the threads. As most people wouldn't have these tools this should really have been done at the factory. 2. The intermediate frame to which the legs are screwed has a nice little "Up" arrow stuck on it. We started to assemble the table with this facing up (towards the table top) before finding that it was exactly wrong! Reassembling the table with the "Up" pointing "Down" did the trick. Otherwise the table is very nice. We were annoyed initially to be quoted an additional delivery charge of over £100 but thank Abi for sorting it out. Otherwise 5-star service.”

Helpful Report

Posted 1 year ago

Thank you so much Nancy for the 4-star rating of Kettler and your important feedback. We appreciate your loyalty as a returning customer, and your comments about the painting and pointing are very important to us - we're sorry that this happened and will pass your feedback on to try to improve the process for others. We're glad to hear that you were satisfied with the table, and we're glad that Abi could help you with the delivery. Thank you for being a valued customer!

Posted 1 year ago

“I needed to order replacement covers for my corner unit. Customer services were very helpful with my enquiries and quick to respond to my emails.”

Helpful Report

Posted 1 year ago

Thank you Mrs DeVlugt for your wonderful 5 star rating of Kettler. We are so glad that customer services were able to assist you with your enquiries and were quick to respond to your emails. We appreciate your valued loyalty as a repeat customer!

Posted 1 year ago

“I received such good advice - and an email confirming all the details - that I felt confident to tackle the refurbishment of my Kettler garden furniture. It looks absolutely lovely and brand new, again. It was easy to follow the guidance I was given. Thankyou, Kettler :)”

Helpful Report

Posted 1 year ago

Thank you Clare, we are delighted to hear that you had such a positive experience with Kettler and the advice you received. We are so pleased that you were able to bring your garden furniture back to life with our guidance; it looks absolutely fantastic! We would like to thank you for this 5 star rating and are delighted to hear that it was such an easy process. Thank you for your kind words, Kettler :)

Posted 1 year ago

“Very helpful lady on telephone and her help enabled me to make purchase knowing the cover would fit our table .”

Helpful Report

Posted 1 year ago

Thank you so much Diane for your five star rating of Kettler! We truly appreciate your acknowledgement of our customer service representative for being very helpful on the phone and we are very glad that they have helped you to make your purchase. We really appreciate our repeat customers such as yourself and we thank you for your continued loyalty!

Posted 1 year ago

“Efficient dispatch . Bottle arrived in Jiffy bag and there had been a small leak at the screw cap into the bag .”

Helpful Report

Posted 1 year ago

Hi Debbie, Thank you for sharing your feedback about Kettler. We take our customers' feedback seriously and are always looking for ways to improve the quality of our products and our service. We are glad to hear that you are satisfied with the delivery process and appreciate your kind words about our company. We work hard to make sure our customers have the best experience with us, and your feedback helps us to continue growing and providing a quality product. We are sorry to learn of a leak with your delivery, and if you require a replacement please contact our team on 01527 588997 and we will be happy to help Thank you again for taking the time to share your thoughts with us. If there is anything more we can do to improve your experience, do not hesitate to reach out. Kind regards, Kettler

Posted 1 year ago

“Excellent service. Quick delivery. Highly recommended.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating for Kettler! We really appreciate your feedback and we're so glad you were happy with both our excellent service and quick delivery. We strive to provide the best customer experience and are delighted to hear you would highly recommend us.

Posted 1 year ago

“Excellent products, competitive prices excellent on line order and delivery service”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating of Kettler, Alan! We truly appreciate your loyalty. It's wonderful to read that you found our products excellent, our prices competitive, and our online order and delivery service to be simply excellent. We appreciate the fact that you are a repeating customer; it means a great deal to us. Thank you!

Posted 1 year ago

“Excellent and quick service”

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Posted 1 year ago

Thank you so much Sue for giving Kettler a 5 star rating! We appreciate your loyalty and are so glad to hear that you had an excellent and quick service experience with us. Thank you for being a returning customer. We look forward to continuing to serve you!

Posted 1 year ago

“We purchased a Kettler day bed at RHS Malvern. Subsequently added a cover to the order. Customer services were helpful in adding to the order and co-ordinating delivery”

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Posted 1 year ago

Thank you so much, Mark, for your 5 star rating of Kettler. We are also delighted to hear that you were satisfied with our customer services in processing your additional order and co-ordinating delivery of your Kettler day bed. We are thrilled that you returned for a second purchase from us and we thank you for being a loyal customer.

Posted 1 year ago

“items delivered per order. would have been 5 stars but items arrived on last day of your service target. As all was required was to pop the item in an envelope and post, would have expected say a three day service not ten days”

Helpful Report

Posted 1 year ago

Thank you for your 4 star rating, Michael. We appreciate your honest feedback and acknowledge the delays in the items being delivered. We understand there were only small items that required to be posted, which is why we strive to provide a three-day service for such orders. Thank you for your patience and continued support.

Posted 1 year ago

“I have not receive my order”

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Posted 1 year ago

“Great quality, stylish, garden furniture. High, firm, washable cushions in the armchairs, just right for a tall person, and the family. The wooden circular coffee table has attracted compliments, plenty of room for the drinks and cakes.”

Helpful Report

Posted 1 year ago

Thank you for the 5 star rating of Kettler! We are thrilled to hear that you have been enjoying our great quality, stylish, garden furniture. We are delighted to hear that the firm, washable cushions in the armchairs are just right for a tall person and the family. It brings us great joy that the wooden circular coffee table has been receiving compliments and serving its purpose well. Thank you for choosing Kettler!

Posted 1 year ago

“Arrived on time and a good build quality. Takes a long time to assemble but worth it! We are very pleased.”

Helpful Report

Posted 1 year ago

Thank you, Anne, for the 5 star rating and for your review! We are so pleased to hear you found Kettler arrived on time with good build quality. We understand assembly can take a bit of time, but we’re glad you think it’s worth it. We appreciate your feedback!

Posted 1 year ago

“Good quality side table or can double as stool. Very smart. Good communication with the company and nice helpful delivery man. I would love to buy more!!”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5 star review of Kettler! We are truly thrilled that you are pleased with your purchase! It sounds like you have discovered many uses for your side table and we appreciate your positive words regarding our customer service and delivery team. It's very rewarding to learn that you are a loyal customer and would like to continue shopping with us. We thank you for your continued support and look forward to you discovering our other products.

Posted 1 year ago

“Ordered direct from Kettler. First delivery was not made. Delivery then scheduled for 2 weeks later - only 1 item out of 2 delivered. Tried to call to get explanation - no answer!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience, Ian. We're sorry to hear that your first delivery was not made and that you only received one item of the two when the delivery was scheduled for two weeks later. It is unacceptable and we deeply regret any inconvenience caused. We would like to make things right, if possible. Could you please share with us how we can rectify this issue to your satisfaction? We truly appreciate you bringing this to our attention and value your feedback.

Posted 1 year ago

“Failure to disclose the size of the covers, either on the packaging or on their website. A first class example of how to drive customers away to another supplier. Did not buy.”

Helpful Report

Posted 1 year ago

Thank you, Chet, for leaving your feedback about your experience. The reason we do not specify the sizes on our protective covers is because they have been designed and tailored specifically to the products they are for. I hope that this helps

Posted 1 year ago

“Goods were a reasonable price delivered quickly.”

Helpful Report

Posted 1 year ago

Thank you so much Peter for your 5 star rating of Kettler! We are glad to know that the goods were a reasonable price delivered quickly. We appreciate your loyalty to our brand and thank you for being a repeating customer.

Posted 1 year ago

Kettler is rated 4.4 based on 2,324 reviews