Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,374 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had trouble with rust on our table. What brilliant customer service - old table collected and new table delivered within two hour 'window' on day specified and only one week after the complaint.”

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Posted 5 years ago

“Delivery of parasol base, rescheduled twice as on both occasions it never turned up”

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Posted 5 years ago

“Great quality, perfect fit and fast delivery”

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Posted 5 years ago

“we had a problem with rust on our patio table and chairs. From the first contact until delivery of replacements we received quick, friendly and efficient service. our best ever customer service the claim process is very easy all done online with photos of the problem.”

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Posted 5 years ago

“We had an issue with our garden furniture purchased two years ago, the coating was chipping off in various places of the chair arms. As we had purchased it over two years ago the retailer (John Lewis) directed us to the Kettler website to register our problem. Photos were sent & within days we received replacements for all the faulty chairs. No great drama, our photos told the story and we were able to deal with a specific person about our problem. Very impressed indeed - good work Kettler!”

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Posted 5 years ago

“When I need to make a warranty claim they were amazing!”

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Posted 5 years ago

“The service for replacing a chair with rust coming through within the 5 year warranty was excellent.”

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Posted 5 years ago

“We contacted Kettler to report that two of our garden chairs had started to rust. As they were still under warranty Kettler replaced them once we sent photographs of the rust. We were very happy with their service and response.”

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Posted 5 years ago

“Replaced fault goods with new item”

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Posted 5 years ago

“Send the wrong replacement after waiting for nearly 5 weeks. Still waiting to receive the CORRECT item, but nobody can give me an exact date when I can expect this. Diabolical communication. Very poor customer service, would have expected better from a German company.”

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Posted 5 years ago

“Replaced damaged goods although I had to chase them up”

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Posted 5 years ago

“Our Kettler garden furniture products came with a 5 year guarantee. We had to make a claim after 4 and a half years and Kettler could not have been more helpful. Great customer service and thoroughly recommended. Would certainly buy from them again.”

Helpful Report

Posted 5 years ago

“Two of our chairs developed problems on the surface of the arms I contacted customer services for advice on how to repair them but they told me they would replace chairs, as they were still in warranty. Proving it pays to buy well in the first place. We had to wait a while for them to come into stock, but that was no hardship. Thanks for great service.”

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Posted 5 years ago

“When I had a problem with a chair which was rusting under, and splitting the powder coating surface, the chair was exchanged quickly. Well done Kettler.”

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Posted 5 years ago

“Thank you for replacing the outdoor dining room furniture - amazing”

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Posted 5 years ago

“We had two faulty garden chairs. You replaced the whole garden table and chairs as you did not supply the same style anymore. Treated fairly. Thank you”

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Posted 5 years ago

“They have responded swiftly to replacing the item but I am concerned about quality of the products overall. The staining on the arm rests on the chairs seemingly rubs off very easily and we have another chair now that the arm rest is becoming faded. The zips on the cushions are also very delicate and given that we paid over £1000 for the set I would not say it has been a good purchase for the money.”

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Posted 5 years ago

“Replacement service is good, but disappointed in the product. We bought our garden furniture in 2014 And have had 2 warranty claims.”

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Posted 5 years ago

“We have purchased several pieces of Kettler furniture in the past, and when one item began to show rust, Kettler was very prompt in arranging a replacement. Excellent service throughout.”

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Posted 5 years ago

“I have two different sets of Kettler furniture, one for each garden. So comfortable and weather well.”

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Posted 5 years ago

Kettler is rated 4.4 based on 2,374 reviews