Kettler Reviews

Name: Kettler
Rating: 4.42

4.4 Rating 2,341 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We experienced problems with our four year old furniture, but Kettler lived up to their warranty and it was replaced without delay. Grear experience!”

Helpful Report

Posted 5 years ago

“Replaced faulty items twice without quibbling and acknowledged a manufacturing fault as cause.”

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Posted 5 years ago

“Excellent aftercare service. Prompt and efficient.”

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Posted 5 years ago

“Really good customer service in sorting out a warranty replacement”

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Posted 5 years ago

“Straightforward to deal with. Website self-explanatory. Replaced faulty item, as per guarantee, no fuss. Kept us informed re delivery and collection. Extremely satisfied customer - re both quality of goods and customer relations!”

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Posted 5 years ago

“One of the chairs from my Kettler garden furniture had a few rust spots on. It was just out of the warranty period so spoke to Kettler and after sending them a photograph and proof of purchase, without hesitation, they sent me a new one. A1 customer service. Well done”

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Posted 5 years ago

“After experiencing a problem with my garden furniture - Kettler completely replaced it - no fuss - and took my old one away. Thank you!”

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Posted 5 years ago

“They are efficient, true to their guarantee and provided an excellent service all round.”

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Posted 5 years ago

“Prompt hassle free correspondence. There was a delay in delivery due to lack of stock but once stock was in, delivery was organised very quickly.”

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Posted 5 years ago

“Speed of resolution”

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Posted 5 years ago

“Quick and simple process. Good outcome. Very happy.”

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Posted 5 years ago

“Although the Kettler product I purchased was defective the response to replace the items was very good and understanding of the problem. Replacement took some time but when the product was again in stock it was efficient and satisfactory. No chasing on my part was required”

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Posted 5 years ago

“Replacement slats also damaged”

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Posted 5 years ago

“versatile”

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Posted 5 years ago

“Really efficient”

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Posted 5 years ago

“Bought this as replacement cover - it is very high quality and will provide excellent protection in the unpredictable British weather.”

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Posted 5 years ago

“Problems occur and on this occasion we had to return an item to Kettler close to the end of the warranty period. Our concerns were dealt with immediately and without drama. A new item was delivered and the old one collected at the same time. The delivery process was first class with the team arriving within the window indicated. Reassuring to see a good product backed up by great customer service.”

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Posted 5 years ago

“Arrived promptly and was very impressed with the company and service.”

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Posted 5 years ago

“Very good quality. Completely waterproof and robust which protects the furniture. There are elastic adjusters at each corner which allow the cover to be secured in high winds however, due to the fit of the cover, it sits securely without using the adjusters. Would recommend”

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Posted 5 years ago

“Very good service and friendly staff”

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Posted 5 years ago

Kettler is rated 4.4 based on 2,341 reviews