Kettler Reviews

Name: Kettler
Rating: 4.41

4.4 Rating 2,371 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and quick service”

Helpful Report

Posted 1 year ago

Thank you so much Sue for giving Kettler a 5 star rating! We appreciate your loyalty and are so glad to hear that you had an excellent and quick service experience with us. Thank you for being a returning customer. We look forward to continuing to serve you!

Posted 1 year ago

“We purchased a Kettler day bed at RHS Malvern. Subsequently added a cover to the order. Customer services were helpful in adding to the order and co-ordinating delivery”

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Posted 1 year ago

Thank you so much, Mark, for your 5 star rating of Kettler. We are also delighted to hear that you were satisfied with our customer services in processing your additional order and co-ordinating delivery of your Kettler day bed. We are thrilled that you returned for a second purchase from us and we thank you for being a loyal customer.

Posted 1 year ago

“items delivered per order. would have been 5 stars but items arrived on last day of your service target. As all was required was to pop the item in an envelope and post, would have expected say a three day service not ten days”

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Posted 1 year ago

Thank you for your 4 star rating, Michael. We appreciate your honest feedback and acknowledge the delays in the items being delivered. We understand there were only small items that required to be posted, which is why we strive to provide a three-day service for such orders. Thank you for your patience and continued support.

Posted 1 year ago

“I have not receive my order”

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Posted 1 year ago

“Great quality, stylish, garden furniture. High, firm, washable cushions in the armchairs, just right for a tall person, and the family. The wooden circular coffee table has attracted compliments, plenty of room for the drinks and cakes.”

Helpful Report

Posted 1 year ago

Thank you for the 5 star rating of Kettler! We are thrilled to hear that you have been enjoying our great quality, stylish, garden furniture. We are delighted to hear that the firm, washable cushions in the armchairs are just right for a tall person and the family. It brings us great joy that the wooden circular coffee table has been receiving compliments and serving its purpose well. Thank you for choosing Kettler!

Posted 1 year ago

“Arrived on time and a good build quality. Takes a long time to assemble but worth it! We are very pleased.”

Helpful Report

Posted 1 year ago

Thank you, Anne, for the 5 star rating and for your review! We are so pleased to hear you found Kettler arrived on time with good build quality. We understand assembly can take a bit of time, but we’re glad you think it’s worth it. We appreciate your feedback!

Posted 1 year ago

“Good quality side table or can double as stool. Very smart. Good communication with the company and nice helpful delivery man. I would love to buy more!!”

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Posted 1 year ago

Thank you so much for your amazing 5 star review of Kettler! We are truly thrilled that you are pleased with your purchase! It sounds like you have discovered many uses for your side table and we appreciate your positive words regarding our customer service and delivery team. It's very rewarding to learn that you are a loyal customer and would like to continue shopping with us. We thank you for your continued support and look forward to you discovering our other products.

Posted 1 year ago

“Ordered direct from Kettler. First delivery was not made. Delivery then scheduled for 2 weeks later - only 1 item out of 2 delivered. Tried to call to get explanation - no answer!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience, Ian. We're sorry to hear that your first delivery was not made and that you only received one item of the two when the delivery was scheduled for two weeks later. It is unacceptable and we deeply regret any inconvenience caused. We would like to make things right, if possible. Could you please share with us how we can rectify this issue to your satisfaction? We truly appreciate you bringing this to our attention and value your feedback.

Posted 1 year ago

“Failure to disclose the size of the covers, either on the packaging or on their website. A first class example of how to drive customers away to another supplier. Did not buy.”

Helpful Report

Posted 1 year ago

Thank you, Chet, for leaving your feedback about your experience. The reason we do not specify the sizes on our protective covers is because they have been designed and tailored specifically to the products they are for. I hope that this helps

Posted 1 year ago

“Goods were a reasonable price delivered quickly.”

Helpful Report

Posted 1 year ago

Thank you so much Peter for your 5 star rating of Kettler! We are glad to know that the goods were a reasonable price delivered quickly. We appreciate your loyalty to our brand and thank you for being a repeating customer.

Posted 1 year ago

“Great quality product and really good service.”

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Posted 1 year ago

“Quality products supported by great team Have bought a number of garden furniture products from Kettler and when I've needed advice on their care and maintenance, or any issues I've found them easy and straightforward to deal with with very good advice.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Kettler, Tim! We appreciate your loyalty and are glad you have had a great experience with us. We value our customers and it's great to see that it shows in our quality products and great team. Thank you for being a repeat customer!

Posted 1 year ago

“Great product, delivered as expected and fair price!”

Helpful Report

Posted 1 year ago

Thanks Chris for the 5 star rating of Kettler and for the great feedback you provided. We're so pleased to hear that you found the product great, that delivery was as expected, and that you thought the price was fair. We especially appreciate you as a returning customer and hope you'll continue to choose Kettler for all your exercise needs!

Posted 1 year ago

“Fantastic service, very impressed with this company”

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Posted 1 year ago

Thank you so much for your 5-star rating of Kettler, Sheila! We really appreciate your fantastic feedback on our service. We are thrilled that you have been so satisfied with us that you have chosen to remain a loyal Kettler customer. Thank you for your continued support!

Posted 1 year ago

“Reasonably priced furniture, adequately built, but their maintenance products, necessary to keep the furniture in good condition cost an absolute fortune, and their mail order is hopelessly slow.”

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Posted 1 year ago

Thank you so much, John, for taking the time to give us feedback on Kettler. We really appreciate it. We apologize for the cost of our maintenance products and the slowness of our mail order. We want to make sure our customers are happy with their experience, and we want to learn from mistakes to improve our service. We would really appreciate your feedback and thanks again for letting us know.

Posted 1 year ago

“Replacement clips for our sofa set. Arrived in time and do the job perfectly.”

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Posted 1 year ago

Thank you so much David for your 5 star rating of Kettler! We’re delighted to hear that our replacement clips for your sofa set arrived in time and do the job perfectly. We appreciate your loyalty as a customer and look forward to serving you again in the near future!

Posted 1 year ago

“Super high quality product with amazing support, I can’t fault it.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Kettler! We are thrilled to hear that your experience with our product and support was exceptional! We value our repeat customers and appreciate your loyalty. Thank you for your support!

Posted 1 year ago

“Great service good fit”

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Posted 1 year ago

Thank you so much, Louise, for the 5-star rating of Kettler! We really appreciate that you enjoyed our great service and good fit. We're grateful that you are a loyal and repeating customer, it is customers like yourself that make us proud of what we do! Thank you for your continued support.

Posted 1 year ago

“I ordered a cleaning spray 19 days ago and it’s still not arrived!”

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Posted 1 year ago

“Great product and quick delivery!”

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Posted 1 year ago

Thank you so much, Knut, for your fabulous 5-star rating of Kettler! We are so pleased to have a long-time customer like you and appreciate your continued loyalty. We love to hear you found our product great and the delivery quick - we strive to provide the best customer satisfaction!

Posted 1 year ago

Kettler is rated 4.4 based on 2,371 reviews